April 15, 2024 - Momos, a leading customer experience management platform for multi-location restaurants, has partnered with Pepper Lunch, the renowned Japanese fast-casual chain, to consolidate and manage every customer interaction across the US and APAC.
With over three decades of innovating Japanese hot plates, community engagement is a core part of the Pepper Lunch ethos. As the brand expands into new markets including Arizona, Florida, Hawaii and Utah, Momos will help Pepper Lunch understand customer sentiment and drive engagement.
Momos Unified Inbox will provide a centralized hub for all customer feedback, including reviews, surveys, and social media mentions. Pepper Lunch will also leverage Momos AI-powered responses and customer recovery to engage with customers in real time, handling multi-channel support and driving repeat visits. To close the feedback loop, Momos Customer Analytics will provide insights into customer behavior, preferences, and satisfaction across brand- and location-level.
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