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March 5, 2022
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he latest Women in the Workplace Report from McKinsey illuminates challenges many women face  

that may contribute to this leadership gap. The report, in partnership with LeanIn.Org, found that

men are  far more likely to rise to manager positions than women, creating a barrier for women to progress to more senior leadership levels. And while women experience microaggressions that can hinder their professional growth more frequently than men, this happens at a higher rate for women of color than for White women. Additionally, more women are considering leaving the workforce or stepping down to lower-level positions because they’re burned out—the gap in burnout between women and men has nearly doubled in the past year.

There are more women than men in customer service—yet men hold more leadership positions

Unfortunately, the challenges McKinsey outlines ring especially true for women on the frontlines of the customer experience (CX). Female-dominated industries see some of the largest gender pay gaps, including customer service, where traditionally there are more women than men and in lower-level positions. There’s also a high risk of burnout for all agents: According to Zendesk’s 2022 CX Trends Report, only 14 percent are extremely satisfied with the career paths open to them, 38 percent say the customer service team isn’t treated as well as other teams, and less than 30 percent feel empowered to do their jobs well.

  • Temperature checks

Fast assistance for emergencies and incidents, along with primary care services such as check-ups, flu shots and diabetes

  • Primary & Urgent care

Respiratory droplets spread Covid-19 from person to person. These droplets land on surfaces when someone is breathing, speaking, or coughing.

  • Disinfection plan

Fever is the most common symptom associated with a Covid-19 infection. Temperature checks are an efficient way to screen attendees who are coming to the meeting. They are quick, non-invasive, and easy to perform for large groups.

  • Primary & Urgent care

Fast assistance for emergencies and incidents, along with primary care services such as check-ups, flu shots and diabetes

Unfortunately, the challenges McKinsey outlines ring especially true for women on the frontlines of the customer experience (CX). Female-dominated industries see some of the largest gender pay gaps, including customer service, where traditionally there are more women than men and in lower-level positions. There’s also a high risk of burnout for all agents: According to Zendesk’s 2022 CX Trends Report, only 14 percent are extremely satisfied with the career paths open to them, 38 percent say the customer service team isn’t treated as well as other teams, and less than 30 percent feel empowered to do their jobs well.

Trends Report, only 14 percent are extremely satisfied with the career paths open to them, 38 percent say the customer service team isn’t treated as well as other teams, and less than 30 percent feel empowered to do their jobs well.

With Momos, we could easily monitor store performance, launch marketing promotions, and attend to customer feedback across five different restaurant platforms all in one space. It enabled us to draw valuable insights into store performance, advertisements, and customers through metrics not easily attained elsewhere.

Team Grain

We know that customers are being more selective with their spending, and they will be looking to make every dollar count when making a purchase. Make it easy for them to trust your business—even before they meet you—by having a great online reputation. Research shows that 75% of all clicks and calls on Google go to the top 3-5 search results. Is your business showing up there?

Google considers the following metrics when prioritizing businesses in Google searches:

  • Overall star rating
  • Quality of reviews
  • Quantity of reviews
  • Frequency of reviews
  • Business response

We can expect consumers to be more discerning with their money this year. They’ll be looking to spend only with the best vendors they know they can trust. By consistently collecting unbiased third-party reviews on your Google Business Profile or Facebook page with an online reputation tool like Podium, your business will stand out as the clear choice online and continue to win business despite inflation worries.

We know that customers are being more selective with their spending, and they will be looking to make every dollar count when making a purchase. Make it easy for them to trust your business—even before they meet you—by having a great online reputation. Research shows that 75% of all clicks and calls on Google go to the top 3-5 search results. Is your business showing up there?

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We can expect consumers to be more discerning with their money this year. They’ll be looking to spend only with the best vendors they know they can trust. By consistently collecting unbiased third-party reviews on your Google Business Profile or Facebook page with an online reputation tool like Podium, your business will stand out as the clear choice online and continue to win business despite inflation worries.

We know that customers are being more selective with their spending, and they will be looking to make every dollar count when making a purchase. Make it easy for them to trust your business—even before they meet you—by having a great online reputation. Research shows that 75% of all clicks and calls on Google go to the top 3-5 search results. Is your business showing up there?

Benchmark
Free
Standard
$24
Enterprise
$120

With Momos, we could easily monitor store performance, launch marketing promotions, and attend to customer feedback across five different restaurant platforms all in one space. It enabled us to draw valuable insights into store performance, advertisements, and customers through metrics not easily attained elsewhere.

Team Grain

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