Momos
privacy notice

An FYI to keep you protected
See our Australia Privacy Policy here
This privacy policy (“Policy”) explains how Merchant Management Solutions PTE. LTD., a company having its registered office at 10 Anson Road, #22-02 International Plaza, Singapore 079903 (hereinafter referred to as “Momos”, “We” “Our”) Processes Personal Data which Momos collects from You.


1. Definitions

1.1  “Data Intermediary” means an organisation which Processes Personal Data on behalf of another organisation but does not include an employee of that other organisation.

1.2  “End-User” means any person or entity with whom the Subscriber interacts using the Service(s).

1.3  “Personal Data” means data, whether true or not, about an individual who can be identified — a) from that data; or b) from that data and other information to which the organisation has or is likely to have access.

1.4  “Process” means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

1.5  “Service(s)” shall have the meaning ascribed to it in the Terms.

1.6  “Subscriber” means the natural or legal person that has subscribed to the Service(s) by agreeing to the Terms.

1.7  “Terms” means the binding contract between Momos and You which governs the access and use of the Service(s) by You available on Momos’ website under Terms and Conditions.

1.8  “Website(s)” means the websites that Momos operates.

1.9  “You” and “Your” means an identified or identifiable natural person whose Personal Data Momos Processes.

2. How your data is collected

You directly provide Momos with most of the data We collect. Momos collects Personal Data from You when You:

a. Subscribe for any of Momos’ Service(s) by agreeing to the Terms;

b. Use or view Momos’ Website(s) via Your browser’s Cookies;

c. When You submit web forms on Our Website(s) or as You use interactive features of the Website(s), including: participation in surveys, contests, promotions, sweepstakes, requesting customer support, or otherwise communicating with Us; or

d. When You download and use the Service(s), Momos automatically collects information on the type of device You use, and the operating system version, to perform Our agreement with You.

You directly provide Momos with most of the data We collect. Momos collects Personal Data from You when You:

a. Subscribe for any of Momos’ Service(s) by agreeing to the Terms;

b. Use or view Momos’ Website(s) via Your browser’s Cookies;

c. When You submit web forms on Our Website(s) or as You use interactive features of the Website(s), including: participation in surveys, contests, promotions, sweepstakes, requesting customer support, or otherwise communicating with Us; or

d. When You download and use the Service(s), Momos automatically collects information on the type of device You use, and the operating system version, to perform Our agreement with You.

2.1  Momos may also receive Your Personal Data indirectly as follows: a) from third party sources like databases and social media but only where We have checked that these third parties either have Your consent or are otherwise legally permitted or required to disclose your personal information to us; b) Momos may also obtain Personal Data if You authorize Momos to connect with a third-party service. Momos will access and store Your name, email address(es), current city, profile picture URL, and other Personal Data that the third-party service makes available to Momos, and use and disclose it in accordance with this Policy.

2.2  The Website(s) includes social media features and widgets that are either hosted by a third-party or hosted directly on the Website(s) and Your interaction with these social media features and widgets is governed by the privacy statement of the companies that provide them. You should check Your privacy settings on these third-party services to understand and change the information sent to Momos through these services.

3. Purposes for which personal data will be processed

Momos Processes Your Personal Data to:

a. facilitate Your access to the Website(s) and Service(s);

b. process and complete payment transactions;

c. provide customer service and support;

d. send You communication on Your use of the Service(s), updates on Our Terms or other policies,

e. send You communication on new features in the Service(s) or new service offerings;

f. conduct research, analysis and development activities (including but not limited to data analytics, surveys and/or profiling) to improve Our Service(s) and facilities in order to enhance Your relationship with Us or for Your benefit, or to improve any of Our Service(s) for Your benefit.

g. organise seminars, events or other marketing/ promotional activities;

h. investigate and prevent fraudulent transactions, unauthorized access to the Websites and Service(s), and other illegal activities;

i. personalize the Websites and Service(s); and

j. for other purposes for which Momos obtains Your consent.

4. Sharing of personal data

4.1  You acknowledge that Momos will share Your Personal Data with its group companies and third-party service providers so that they may offer You Momos’ Service(s) and/or to send information or updates on the Service(s) if You are a Subscriber.

4.2  When Momos Processes Your order where You are a Subscriber, it may send Your Personal Data to and also use the resulting information from credit reference agencies to prevent fraudulent purchases.

4.3  Momos shares Personal Data with Our third-party service providers that host and maintain the Momos Website(s), applications, backup, storage, payment processing, analytics and other services. These third-party service providers may have access to or Process Your Personal Data for the purpose of providing these services for us.

4.4  Momos may share Your Personal Data with third-party providers who assist us in marketing and promotions.

4.5  Momos may be required to disclose Your Personal Data in response to: a) lawful requests by public authorities, including to meet national security or law enforcement requirements and/or b) subpoenas, court orders, or legal process, or to establish or exercise Momos’ legal rights or defend against legal claims.

4.6  Momos may also share Personal Data to assist investigation and prevention of illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Momos’ Terms, or as otherwise required by law.

5. International transfer

5.1.  Momos mainly Processes Personal Data in Singapore. However, it may transfer Personal Data outside Singapore for the purposes referred to in Section 4. Momos will ensure that the recipient of Your Personal Data offers an adequate level of protection that is at least comparable to that which is provided under applicable data protection laws.

6. Retention of personal data

6.1  Momos retains the Personal Data collected where an ongoing legitimate business requires retention of such Personal Data.

6.2 In the absence of a need to retain Personal Data under Section 6.1. above, Momos will either delete or aggregate it or, if this is not possible then Momos will securely store Your Personal Data and isolate it from any further Processing until deletion is possible.

7. Security of personal data

Momos uses appropriate technical and organizational measures to protect the Personal Data that it collects and Processes. The measures Momos uses are designed to provide a level of security appropriate to the risk of Processing Your Personal Data. If You have questions about the security of Your Personal Data, please contact Us immediately as described in this Policy.

8. Your rights

Momos Processes Your Personal Data to:

a.  You can request Momos for access, correction, update or request deletion of Your Personal Data. If You wish to make (a) an access request for access to a copy of the personal data which We hold about You or information about the ways in which We use or disclose Your Personal Data, or (b) a correction request to correct or update any of Your personal data which we hold about You, You may submit Your request in writing or via email to Our Data Protection Officer at the contact details provided below.

c.  Please note that a reasonable fee may be charged for an access request. If so, we will inform You of the fee before processing Your request.

d.  We will respond to Your request as soon as reasonably possible. In general, Our response will be within thirty (30) business days. Should We not be able to respond to Your request within thirty (30) days after receiving Your request, we will inform You in writing within thirty (30) days of the time by which we will be able to respond to Your request. If we are unable to provide You with any personal data or to make a correction requested by You, we shall generally inform You of the reasons why we are unable to do so (except where we are not required to do so under the applicable law).

e. You have the right to opt-out of marketing communications Momos sends You at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails Momos sends You. To opt-out of other forms of marketing (such as postal marketing or telemarketing), please contact us.

f. You can withdraw Your consent at any time. Please note that withdrawing consent does not affect Our right to continue to collect, use and disclose Personal Data where such collection, use and disclose without consent is permitted or required under applicable laws.

9. Cookie policy

9.1.  Cookies are text files that are placed on Your computer to collect standard internet log information and visitor behaviour information by Momos. When You visit the Website(s), Momos may collect Personal Data automatically from You through cookies or similar technology.

9.2.  Essential Cookies: Momos sets essential cookies that enable core functionality such as security, network management, and accessibility. You may not opt-out of these cookies. However, You may disable these by changing your browser settings, but this may affect how the Website(s) functions.

9.3.  Analytics, Customisation and Advertising Cookies: Momos sets Google Analytics cookies to help it improve its Website(s) by collecting and reporting information on how You use it. The cookies collect information in a way that does not directly identify anyone.

9.4.  Momos also sets cookies to collect information that is used either in aggregate form to help Momos understand how its Website(s) are being used or how effective are marketing campaigns are, to help customise the Website(s) for You or to make advertising messages more relevant to You.

9.5.  For further information and information on how You can restrict cookies, please visit allaboutcookies.org.

10. Notice to end-user and other exclusions

10.1 Momos’ Service(s) are intended for use by enterprises. Momos is not responsible for Subscribers’ privacy or security practices which may be different from this Policy. Subscribers to Our Service(s) are solely responsible for establishing policies for and ensuring compliance with all applicable laws and regulations, as well as any and all privacy policies, agreements or other obligations, relating to the collection of personal information in connection with the use of Our Service(s) by End Users. We Process Personal Data of End Users in connection with Our Subscriber’s use of Our Service(s) as a Data Intermediary. If You are an individual who interacts with a Subscriber using Our Service(s), then You will be directed to contact Our Subscriber for assistance with any requests or questions relating to Your Personal Data.

10.2 Momos’ Website(s) contains links to other websites. Momos’ Policy applies only to their Website(s), so if You click on a link to another website, You should read their privacy policy. Momos encourages You to review the privacy statements of any such other websites to understand their Personal Data practices.

10.3 This Policy does not apply to aggregated information which summarises statistical information about groups of members, and which does not include name, contact information, or any other information that would allow any particular individual to be identified.

11. Privacy of children

Momos recognizes the importance of children's safety and privacy. Momos does not request, or knowingly collect, any personally identifiable information from children under the age of 16.

If a parent or guardian becomes aware that his or her child has provided us with Personal Data, they should write to us at support@momos.io.

12. Contact information

You may contact our Data Protection Officer if You have any enquiries or feedback on our personal data protection policies and procedures, or if You wish to make any request, in the following manner:

Email Address: support@momos.io.

13. Changes to the policy

Momos keeps this Policy under regular review and may update this webpage at any time. This Policy may be amended at any time and You shall be notified only if there are material changes to this Policy.