Alex
Quels emplacements ont vu leur CSAT diminuer la semaine dernière ?
Crédit IA
Il reste 1 200
Rockie
J’ai trouvé 2 emplacements, faites-moi savoir si vous voulez en savoir plus sur l’un d’eux.
Emplacement 1
CSAT
78.6%
Emplacement 2
CSAT
80.2%
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Rencontrez votre agent
Salut, je suis Rockie
Rockie
Rôle
Vous indique quoi faire ensuite
Chaque analyse est accompagnée d'une étape suivante claire. Pas d'interprétation, pas de devinettes — seulement l'action que votre équipe doit entreprendre.
Sait ce qui ne va pas avant même que vous le sachiez
Met en lumière les incidents, les causes profondes et les risques dans chaque établissement — avant qu'une plainte ne devienne un problème de réputation.
Intelligence instantanée, livrée où que vous soyez
Des rapports d'opérateur personnalisés envoyés directement sur votre téléphone, quand vous le voulez. L'intelligence qui voyage avec vous.
Reste au-dessus de chaque emplacement
Rockie s’intègre à toute votre pile — PDV, CDP, fidélité, avis et plus encore — et classe vos emplacements afin que rien ne passe entre les mailles du filet.
Conçu pour les opérateurs, pas pour les analystes
Aucun SQL. Aucun outil BI. Aucune équipe de données requise. Rockie parle en résultats, pas en lignes et en colonnes
Comment Rockie livre
Rockie n'attend pas que vous vous connectiez pour jeter un coup d'œil.
Chaque aperçu, chaque alerte, chaque décision — livré là où les opérateurs travaillent réellement.
Ce que Rockie fait
Pas seulement des données. Une vraie intelligence.
Rockie identifie, compare aux repères, agit et indique aux opérateurs exactement quoi faire ensuite.
Identifie les causes profondes, pas seulement les tendances
Rockie vous explique pourquoi le CSAT a chuté à l’emplacement 14. Analyse des causes profondes à partir de chaque source de données, automatiquement
Compare chaque emplacement aux normes de la marque
Compare les emplacements entre eux et par rapport aux normes de la marque, pour que le siège sache toujours où concentrer ses efforts — et quels emplacements nécessitent de l’attention
Fait ressortir le ressenti des clients avant qu’il ne devienne un risque
Identifie les tendances dans les signaux des clients sur tous les canaux afin que vous détectiez les problèmes dès l’étape des signaux, et non à l’étape des avis
Relie l’intelligence à l’action
Chaque constat que Rockie met en lumière est accompagné d’une prochaine étape recommandée. Spécifique à l’emplacement, spécifique au problème
Envoie instantanément les rapports de l'opérateur sur mobile
Chaque jour, chaque semaine, à tout moment : un résumé personnalisé de ce qui a changé, de ce qui est à risque et des priorités sur lesquelles vous concentrer — envoyé sur votre téléphone, pas enfoui dans un onglet
Suit les résultats dans tous les emplacements
Surveille comment les emplacements s’améliorent (ou non) au fil du temps. Rockie fait le lien entre les insights et les résultats — pour que vous sachiez ce qui fonctionne vraiment
Résultats
Toute votre équipe de données en mode pilote automatique.
%
+
hausse du CSAT
+
heures économisées
%
+
moins d’incidents
Commencer
Rockie apprend les données de votre marque.
Vous n’avez pas à lever le petit doigt.
Vous êtes opérationnel avec une intelligence complète dans chaque emplacement, en quelques jours plutôt qu'en quelques mois.
Configuration, intégration et accompagnement dédiés.
1
Connectez votre pile technologique
Intégrez vos sources de données, vos normes de marque et vos emplacements.
Connexions aux sources de données
Liste des emplacements
Normes de la marque
Jour 1
2
Momos configure Rockie pour votre marque
Nous connectons chaque source de données, cartographions la structure de vos emplacements et calibrons les références et les seuils de Rockie. Rockie apprend à quoi ressemble une bonne performance pour votre marque.
Intégration POS et CDP
Examiner les connexions à la plateforme
Étalonnage de référence
Jour 2 à 5
3
Vous révisez, approuvez et mettez en ligne
Passez en revue la première analyse de Rockie et approuvez-la. Votre équipe garde le contrôle. Rockie ne fait que faire le travail.
Jour 6-7
4
Rockie ne cesse de s'améliorer
Chaque semaine de données rend Rockie plus intelligent. Notre équipe le surveille et le peaufine en continu. Rockie s’améliore sans que vous ayez quoi que ce soit à faire.
En cours
Votre équipe Momos dédiée
Spécialiste de l’intégration pour connecter et configurer Rockie dès le premier jour
Accompagnement client continu pour optimiser les performances et élargir la couverture
Des révisions régulières du travail de Rockie — pour repérer tout ce qui doit être peaufiné
Déploiements de nouveaux emplacements pris en charge de bout en bout. Rockie évolue aussi vite que vous
