© Merchant Management Solutions Pte Ltd, 2026
Cas d’utilisation
Ressources
Entreprise
Soutien
© Merchant Management Solutions Pte Ltd, 2026
Cas d’utilisation
Ressources
Entreprise
Soutien
© Merchant Management Solutions Pte Ltd, 2026
Cas d’utilisation
Ressources
Entreprise
Soutien
L'IA pour une hospitalité au-delà du raisonnable
L’IA pour
une hospitalité
déraisonnable
L’IA pour
une hospitalité
déraisonnable
Des agents qui vont plus loin. À chaque endroit, à chaque fois.
Des agents qui vont plus loin. À chaque endroit, à chaque fois.
Momos aide les grandes marques à s’améliorer auprès de chaque client
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Momos aide les grandes marques à s’améliorer auprès de chaque client
®
Momos aide les grandes marques à s’améliorer auprès de chaque client
®
Momos aide les grandes marques à s’améliorer auprès de chaque client
®
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Ce que nous faisons
Faites croître votre expérience client, pas votre équipe
Expérience client, intelligence et opérations de bout en bout
Toute une équipe des relations avec la clientèle en mode pilote automatique
Intelligence
Passation de l’IA à un humain
Intelligence
Expérience
Opérations
Intégration native
Conçu pour les équipes du secteur de l’hôtellerie
Équipes de soutien
Résolvez plus vite. 90 % des tickets résolus automatiquement, en moins de 5 minutes.
équipes CX et d’analyses
Commentaires en actions. Insights par client, lieu et canal. Sentiment à grande échelle.
Opérateurs et spécialistes du marketing
Faites plus, avec moins. Économisez 1 200 heures. Corrigez sur le terrain. Gérez tout en un seul endroit.
Chaque emplacement, canal et client, le tout au même endroit
Service à la clientèle
Sondages
Courriel
Expérience client
SMS
3PD
Révision
Contactez-nous
Billetterie
Fidélité
Réputation
Dans l’application
Hors ligne
En magasin
Plus de clients, moins de frais
Taux de résolution automatique
91%
lun.
mar.
mer.
jeu.
ven.
sam.
Soleil
Toute une équipe des relations avec la clientèle en mode pilote automatique
Intelligence
Passation de l’IA à un humain
Intelligence
Expérience
Opérations
Intégration
Conçu pour les équipes du secteur de l’hôtellerie
Équipes de soutien
Résolvez plus vite. 90 % des tickets résolus automatiquement, en moins de 5 minutes.
équipes CX et d’analyses
Commentaires en actions. Insights par client, lieu et canal. Sentiment à grande échelle.
Opérateurs et spécialistes du marketing
Faites plus, avec moins. Économisez 1 200 heures. Corrigez sur le terrain. Gérez tout en un seul endroit.
Chaque emplacement, canal et client, le tout au même endroit
Service à la clientèle
Sondages
Courriel
Expérience client
SMS
3PD
Révision
Contactez-nous
Billetterie
Fidélité
Réputation
Dans l’application
Hors ligne
En magasin
Plus de clients, moins de frais
Taux de résolution automatique
91%
lun.
mar.
mer.
jeu.
ven.
sam.
Soleil
Toute une équipe des relations avec la clientèle en mode pilote automatique
Expérience
"Retard de livraison signalé dans un avis Google"
Livraison en retard
80 Maiden Ln, New York
Critique
Intelligence
Expérience
Opérations
Intégration
Conçu pour les équipes du secteur de l’hôtellerie
Équipes de soutien
Résolvez plus vite. 90 % des tickets résolus automatiquement, en moins de 5 minutes.
équipes CX et d’analyses
Commentaires en actions. Insights par client, lieu et canal. Sentiment à grande échelle.
Opérateurs et spécialistes du marketing
Faites plus, avec moins. Économisez 1 200 heures. Corrigez sur le terrain. Gérez tout en un seul endroit.
Chaque emplacement, canal et client, le tout au même endroit
Service à la clientèle
Sondages
Courriel
Expérience client
SMS
3PD
Révision
Contactez-nous
Billetterie
Fidélité
Réputation
Dans l’application
Hors ligne
En magasin
Plus de clients, moins de frais
Taux de résolution automatique
91%
lun.
mar.
mer.
jeu.
ven.
sam.
Soleil
Pourquoi nous choisir
JM
Jessica M.
"Des articles manquants dans ma commande. Personne n'a répondu à mon appel. Je ne reviendrai pas!"
L’ancienne méthode
hospitalité qui laisse à désirer
Jour 1
Avis publié. Aucune alerte. Personne ne le voit.
Jour 3
Manger le trouve manuellement. Envoie un « désolé d’apprendre ça » générique.
Jour 7+
Aucun suivi. Aucune offre de récupération. Le client ne revient jamais
7 jours
Réponse moyenne
0
Récupération
1 200+
Coût de la main-d'œuvre
La façon Momos
hospitalité hors du commun
Alfie
Instant
Bonjour Jessica, nous sommes vraiment désolés pour les articles manquants. Nous avons envoyé une offre à votre courriel. Votre prochaine commande est à nos frais !
Offre de relance envoyée automatiquement par courriel
Coupon pour un article gratuit + remerciement personnalisé - 2 min après l’avis
Compte invité récupéré
Jessica revient la semaine prochaine. Mettre à jour l'avis à 4 étoiles.
99 % plus rapide
Réponse moyenne
1 200 h/mois
Main-d'œuvre économisée
2 M$
Récupération
Pourquoi nous choisir
JM
Jessica M.
"Des articles manquants dans ma commande. Personne n'a répondu à mon appel. Je ne reviendrai pas!"
L’ancienne méthode
Un accueil qui laisse à désirer
Jour 1
Avis publié. Aucune alerte. Personne ne le voit.
Jour 3
Le gestionnaire le trouve manuellement. Envoie une réponse générique du genre « désolé d’apprendre ça ».
Jour 7+
Jamais de réponse. Aucun suivi. Aucune offre de récupération. Le client ne revient jamais. Attrition silencieuse.
7 jours
Réponse moyenne
7 jours
Réponse moyenne
Négatif
CSAT
Négatif
CSAT
75 %
Attrition des clients
75 %
Attrition des clients
La façon Momos
Une hospitalité au-delà du raisonnable
Alfie
Résolution instantanée
Bonjour Jessica, nous sommes vraiment désolés pour les articles manquants. Nous avons envoyé une offre à votre courriel. Votre prochaine commande est à nos frais !
Offre de récupération intégrée à l’application
Points de fidélité + coupon + message de remerciement personnalisé - 2 min après l’avis
Compte invité récupéré
Jessica est revenue la semaine suivante. Avis mis à jour à 5 étoiles. Publié en ligne.
90%+
Taux de résolution automatique
90%+
Taux de résolution automatique
1 200 h/mois
Main-d'œuvre économisée
1 200 h/mois
Main-d'œuvre économisée
+25%
CSAT
+25%
CSAT
Prêt à transformer l’expérience de vos invités?
Découvrez comment Momos aide les entreprises performantes à générer des revenus et à gérer l’expérience client auprès de plus de 600 marques dans le monde.
Ce que disent les clients
Nos clients nous adorent
Ce que disent les clients
Nos clients nous adorent
Ce que disent les clients
Nos clients nous adorent
Prêt à faire évoluer l’expérience de vos clients ?
Découvrez comment Momos aide des marques de premier plan à offrir une meilleure expérience client partout dans le monde, auprès de plus de 600 marques.
Vraiment déçu hier soir! Table froide, service lent, mauvaise commande. Je m'attendais à mieux.
Vraiment déçu hier soir! Table froide, service lent, mauvaise commande. Je m'attendais à mieux.
Sarah, je suis désolé. Vous méritiez mieux. J’ai ajouté 500 points et un souper gratuit pour deux. Puis-je réserver une heure pour vous ?
Sarah, je suis désolé. Vous méritiez mieux. J’ai ajouté 500 points et un souper gratuit pour deux. Puis-je réserver une heure pour vous ?
Wow. Oui, s'il vous plaît, merci !
Wow. Oui, s'il vous plaît, merci !
