© マーチャントマネジメントソリューションズ社、2026年
© マーチャントマネジメントソリューションズ社、2026年
© マーチャントマネジメントソリューションズ社、2026年
ありえない
ホスピタリティのための
AI
ありえない
ホスピタリティのための
AI
ゲストの期待を上回るAIエージェント
あらゆる拠点で
ゲストの期待を上回るAIエージェント
すべての拠点でオートパイロットで
Momosは、一流ブランドがゲスト一人ひとりごとにさらに良くなるよう支援します
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Momosは、一流ブランドがゲスト一人ひとりごとにさらに良くなるよう支援します
®
Momosは、一流ブランドがゲスト一人ひとりごとにさらに良くなるよう支援します
®
Momosは、一流ブランドがゲスト一人ひとりごとにさらに良くなるよう支援します
®
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149.053 22.727 149.604 21.101 149.604 19.131 C 149.604 17.161 149.053 15.535 147.951 14.255 C 146.849 13.004 145.417 12.378 143.657 12.378 C 141.996 12.378 140.608 13.011 139.492 14.277 C 138.389 15.557 137.839 17.139 137.839 19.023 C 137.839 21.037 138.376 22.677 139.449 23.942 C 140.551 25.222 141.94 25.862 143.614 25.862 C 145.403 25.862 146.849 25.244 147.95 24.007 Z M 149.303 8.581 L 154.156 8.581 L 154.156 29.595 L 149.304 29.595 L 149.304 27.394 C 147.314 29.264 145.174 30.199 142.884 30.199 C 139.993 30.199 137.603 29.149 135.714 27.049 C 133.838 24.906 132.901 22.231 132.901 19.023 C 132.901 15.873 133.838 13.249 135.714 11.149 C 137.588 9.049 139.935 7.999 142.755 7.999 C 145.188 7.999 147.371 9.005 149.303 11.019 Z M 14.804 10.994 C 14.736 11.109 14.574 11.13 14.486 11.03 C 14.324 10.848 14.482 7.863 24.676 7.863 C 30.442 7.863 35.116 9.028 35.116 10.465 C 35.116 11.902 30.442 13.067 24.676 13.067 C 24.676 13.067 19.302 12.996 16.956 11.391 C 16.77 11.263 16.784 10.977 16.986 10.877 C 17.196 10.773 17.559 10.744 18.186 11.006 C 19.34 11.49 22.052 11.995 24.677 11.995 C 28.067 11.995 31.675 11.31 31.675 10.465 C 31.675 9.62 28.067 8.935 24.677 8.935 C 16.833 8.935 15.16 10.401 14.804 10.994 Z M 47.652 17.03 C 50.775 18.008 54.302 19.434 54.302 23.304 L 54.302 23.386 C 54.302 27.909 50.816 30.15 46.356 30.15 C 43.315 30.15 39.95 29.049 37.274 26.93 L 39.463 23.59 C 41.774 25.342 44.288 26.238 46.477 26.238 C 48.585 26.238 49.802 25.342 49.802 23.916 L 49.802 23.834 C 49.802 22.164 47.531 21.593 45.018 20.819 C 41.855 19.923 38.328 18.619 38.328 14.504 L 38.328 14.423 C 38.328 10.348 41.693 7.863 45.95 7.863 C 48.625 7.863 51.545 8.8 53.815 10.308 L 51.869 13.811 C 49.802 12.548 47.613 11.774 45.828 11.774 C 43.923 11.774 42.828 12.671 42.828 13.934 L 42.828 14.015 C 42.828 15.563 45.139 16.215 47.653 17.03 Z" fill="rgb(21, 40, 75)" height="37.9000001449585px" id="NTGZv1Y2l" width="178.90600427246093px"/></g></svg>)
私たちがすること
ゲスト体験を拡大しよう、
チームではなく
エンドツーエンドのゲスト体験、インテリジェンス、運営
ゲスト対応チーム全体が自動操縦状態
知能
AIから人間への引き継ぎ
知的
経験
オペレーション
ネイティブ統合
ホスピタリティを運営するチームのために作られました
サポートチーム
より速く解決。より賢くエスカレーション。チケットの90%以上を自動解決。5分未満で解決。
CXおよびインサイトチーム
フィードバックを行動に変える。ゲスト、ロケーション、チャネルごとのインサイト。大規模なセンチメントの傾向を把握。
運営者とマーケター
より少ない労力で、もっと多くを実行。1,200時間を節約。現場で問題を解決。掲載情報を一元管理。
すべてのロケーション、チャネル、ゲストを一か所に集約
カスタマーサービス
調査
メール
顧客体験
ショートメッセージサービス
3PD
レビュー
お問い合わせ
チケット
ロイヤルティ
評判
アプリ内
オフライン
店頭
ゲストを増やし、間接費を削減
自動解決率
91%
月
火
水曜日
木曜
金
土
太陽
ゲスト対応チーム全体が自動操縦状態
知能
AIから人間への引き継ぎ
知的
経験
オペレーション
統合
ホスピタリティを運営するチームのために作られました
サポートチーム
より速く解決。より賢くエスカレーション。チケットの90%以上を自動解決。5分未満で解決。
CXおよびインサイトチーム
フィードバックを行動に変える。ゲスト、ロケーション、チャネルごとのインサイト。大規模なセンチメントの傾向を把握。
運営者とマーケター
より少ない労力で、もっと多くを実行。1,200時間を節約。現場で問題を解決。掲載情報を一元管理。
すべてのロケーション、チャネル、ゲストを一か所に集約
カスタマーサービス
調査
メール
顧客体験
ショートメッセージサービス
3PD
レビュー
お問い合わせ
チケット
ロイヤルティ
評判
アプリ内
オフライン
店頭
ゲストを増やし、間接費を削減
自動解決率
91%
月
火
水曜日
木曜
金
土
太陽
ゲスト対応チーム全体が自動操縦状態
経験
"Googleレビューで配送遅延の報告あり"
配達の遅延
80 メイデン・レーン, ニューヨーク
重大
知的
経験
オペレーション
統合
ホスピタリティを運営するチームのために作られました
サポートチーム
より速く解決。より賢くエスカレーション。チケットの90%以上を自動解決。5分未満で解決。
CXおよびインサイトチーム
フィードバックを行動に変える。ゲスト、ロケーション、チャネルごとのインサイト。大規模なセンチメントの傾向を把握。
運営者とマーケター
より少ない労力で、もっと多くを実行。1,200時間を節約。現場で問題を解決。掲載情報を一元管理。
すべてのロケーション、チャネル、ゲストを一か所に集約
カスタマーサービス
調査
メール
顧客体験
ショートメッセージサービス
3PD
レビュー
お問い合わせ
チケット
ロイヤルティ
評判
アプリ内
オフライン
店頭
ゲストを増やし、間接費を削減
自動解決率
91%
月
火
水曜日
木曜
金
土
太陽
なぜ私たちを選ぶのか
JM
ジェシカ・M.
「注文の品が足りませんでした。電話にも誰も応答してくれませんでした。もう二度と利用しません！」
昔ながらのやり方
物足りないおもてなし
1日目
レビューが投稿されました。アラートはありません。誰にも見られません。
3日目
Mangerは手動で見つけます。定型的な「お気の毒に思います」を送ります。
7日目以降
フォローアップなし。リカバリー提案なし。ゲストは二度と戻りません
7日
平均応答
0
回復
1,200以上
人件費
モモス流
常軌を逸したおもてなし
アルフィー
即時
こんにちは、ジェシカ。商品が不足していた件について、大変申し訳ありません。オファーをメールにお送りしました。次回のご注文は当社負担です！
メールで自動送信された復旧オファー
レビュー後2分で無料アイテムクーポン＋個別のお礼メッセージ
ゲストが復元されました
ジェシカは来週戻ってきます。レビューを4つ星に更新してください。
99%高速化
平均応答
1,200時間/月
労力の削減
200万ドル
回復
なぜ私たちを選ぶのか
JM
ジェシカ・M.
「注文の品が足りませんでした。電話にも誰も応答してくれませんでした。もう二度と利用しません！」
昔ながらのやり方
期待に届かないおもてなし
1日目
レビューが投稿されました。アラートはありません。誰にも見られません。
3日目
マネージャーが手動で見つけます。定型的な「それはお気の毒に。」を送信します。
7日目以降
返信がない。フォローアップなし。再獲得の提案なし。ゲストは二度と戻らない。静かな離脱。
7日
平均応答
7日
平均応答
否定的
CSAT
否定的
CSAT
75%
ゲストの離脱
75%
ゲストの離脱
モモス流
常識外れのホスピタリティ
アルフィー
即時解決
こんにちは、ジェシカ。商品が不足していた件について、大変申し訳ありません。オファーをメールにお送りしました。次回のご注文は当社負担です！
アプリ内でネイティブに提供される復元オファー
レビュー後2分で：ロイヤルティポイント＋クーポン＋個別のお礼
ゲストが復元されました
ジェシカは翌週戻ってきました。レビューを5つ星に更新しました。オンラインで投稿しました。
90%+
自動解決率
90%+
自動解決率
1,200時間/月
労力の削減
1,200時間/月
労力の削減
+25%
CSAT
+25%
CSAT
ゲスト体験を変革する準備はできていますか？
Momosが、世界中の600以上のブランドで、成功企業の売上向上とゲスト体験の管理をどのように支援しているかをご覧ください
顧客の声
お客様に愛されています
顧客の声
お客様に愛されています
顧客の声
お客様に愛されています
ゲスト体験をスケールアップする準備はできていますか？
Momosが、世界中の600以上のブランドにわたって、主要ブランドのゲスト体験向上をどのように支援しているかをご覧ください。
昨夜は本当にがっかりしました！テーブルが冷たく、サービスは遅く、注文も間違っていました。もっと良いものを期待していました。
昨夜は本当にがっかりしました！テーブルが冷たく、サービスは遅く、注文も間違っていました。もっと良いものを期待していました。
サラ、本当に申し訳ありません。もっと良い対応を受けるべきでした。500ポイントと2名様分の無料ディナーを追加しました。ご都合のよい時間をご予約しましょうか？
サラ、本当に申し訳ありません。もっと良い対応を受けるべきでした。500ポイントと2名様分の無料ディナーを追加しました。ご都合のよい時間をご予約しましょうか？
わあ。はい、ぜひお願いします。ありがとう！
わあ。はい、ぜひお願いします。ありがとう！
