アルフィー:
エクスペリエンス・エージェント
アルフィー:
エクスペリエンス・エージェント
即時のサポートと解決のために構築されたAIエージェント
即時のサポートと解決のために構築されたAIエージェント
昨夜は本当にがっかりしました！テーブルが冷たく、サービスは遅く、注文も間違っていました。もっと良いものを期待していました。
サラ、本当に申し訳ありません。もっと良い対応を受けるべきでした。500ポイントと2名様分の無料ディナーを追加しました。ご都合のよい時間をご予約しましょうか？
わあ。はい、ぜひお願いします。ありがとう！
昨夜は本当にがっかりしました！テーブルが冷たく、サービスは遅く、注文も間違っていました。もっと良いものを期待していました。
サラ、本当に申し訳ありません。もっと良い対応を受けるべきでした。500ポイントと2名様分の無料ディナーを追加しました。ご都合のよい時間をご予約しましょうか？
わあ。はい、ぜひお願いします。ありがとう！
昨夜は本当にがっかりしました！テーブルが冷たく、サービスは遅く、注文も間違っていました。もっと良いものを期待していました。
サラ、本当に申し訳ありません。もっと良い対応を受けるべきでした。500ポイントと2名様分の無料ディナーを追加しました。ご都合のよい時間をご予約しましょうか？
わあ。はい、ぜひお願いします。ありがとう！
Momosは、一流ブランドがゲスト一人ひとりごとにさらに良くなるよう支援します
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Momosは、一流ブランドがゲスト一人ひとりごとにさらに良くなるよう支援します
®
Momosは、一流ブランドがゲスト一人ひとりごとにさらに良くなるよう支援します
®
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エージェントに会いましょう
こんにちは、アルフィーです
アルフィー
役割
体験エージェント
体験エージェント
即時対応、24時間365日解決
数分で返信。80%の継続率につながる5分以内の対応
すべてのゲストを個人的に知っています
訪問履歴、好み、過去の問題を記憶し、すべてのやり取りを考慮します
いつもあなたらしく聞こえます
あなたのブランドボイスに合わせて学習済み：温かみがあり、プロフェッショナルで、決して機械的ではありません
ネイティブゲストの復元
ロイヤルティプラットフォーム内から直接、ポイント、クーポン、特典を発行できます。手作業は不要です。
既存のスタックにそのまま組み込めます
POS、注文プラットフォーム、ロイヤルティプログラムとの深い連携。既存のものを丸ごと入れ替える必要はありません。
成果
明確な成果を実現するために設計されました
％
解決率
％
解決率
％
解決率
パーソナライズされた
パーソナライズされた
すべてのお客様へ
％
+
CSATの向上
％
+
CSATの向上
％
+
CSATの向上
アルフィーが住んでいる場所
Alfieは、ゲストのいるあらゆる場所にあります
Alfie はどこにでもいます
あなたのゲストがいるところに
自社の各接点に組み込まれています。あらゆる外部チャネルで稼働します。
1つのエージェント。あらゆる接点。一貫性は常に維持されます。
自社のあらゆる接点に組み込み、すべての外部チャネルで稼働。1つのエージェント。すべての接点。常に一貫した対応。
ウェブサイト
サイトに埋め込めるチャット。お問い合わせ、予約、苦情にすぐ対応します
ウェブサイト
サイトに埋め込めるチャット。お問い合わせ、予約、苦情にすぐ対応します
モバイルアプリ
アプリ内でのサポートとリカバリー。最も忠実なゲストがすでにいる、まさにその場所で。
モバイルアプリ
アプリ内でのサポートとリカバリー。最も忠実なゲストがすでにいる、まさにその場所で。
訪問後アンケート
Alfie は、リアルタイムでカスタマイズ可能なアンケートを送信し、問題をすぐに解決します。第三者配信
訪問後アンケート
Alfie は、リアルタイムでカスタマイズ可能なアンケートを送信し、問題をすぐに解決します。第三者配信
お問い合わせとメール
問い合わせや苦情を最初から最後まで対応し、必要に応じてエスカレーションします
お問い合わせとメール
問い合わせや苦情を最初から最後まで対応し、必要に応じてエスカレーションします
レビュー
レビュー
Googleレビュー
イェルプ
OpenTable
OpenTable
トリップアドバイザー
トリップアドバイザー
レビュー
Googleレビュー
イェルプ
OpenTable
トリップアドバイザー
ソーシャル＆メッセージング
ソーシャル＆メッセージング
InstagramのDM
ショートメッセージサービス
フェイスブック
X/Twitter
X/Twitter
サードパーティ配送
サードパーティ配送
ウーバー
Deliveroo
ドアダッシュ
GrabFood
GrabFood
Grubhub
Grubhub
音声
音声
電話
電話
音声
音声
アルフィーのすること
返答だけではありません。真の解決を。
Alfieは単に返信するだけではありません。Alfieは解決し、復旧し、エスカレーションし、
お客様のブランドに代わって、最初から最後まで対応します。
Alfieは返信を下書きするだけではありません。問題を解決し、信頼を回復し、必要に応じてエスカレーションし、ブランドに代わってエンドツーエンドで対応します。
はじめに
Alfie があなたのブランドを学習します。
あなたは指一本動かす必要はありません。
Alfieがあなたのブランドを学習します。あなたは何もしなくてOKです
数か月ではなく、数日で、まったく自分らしい声で運用を開始できます。
専任のセットアップ、トレーニング、オンボーディング。
数か月ではなく、数日で、まったく自分らしい声で運用を開始できます。
専任のセットアップ、トレーニング、オンボーディング。
1
ブランドガイドラインを共有
トーン・オブ・ボイス、ブランドの価値観、対応の指針、既存のテンプレート。ドキュメント、スライド資料、または会話でも構いません。
ブランドボイスの資料
エスカレーションルール
応答ガイドライン
1日目
2
MomosがAlfieをあなたのブランドについてトレーニングします
ブランドボイス、メニュー、FAQ、復旧プレイブックを設定します。alfie は、何を言うか、どのように言うか、そしていつエスカレーションするかを学習します。
メニュー＆商品知識
復旧ワークフロー
2日目〜5日目
3
レビューし、承認し、本番公開する
Alfieの返答を確認して承認してください。チームが主導権を握ったまま、Alfieはただ仕事をこなします。
1週目
4
アルフィーはどんどん良くなっています
会話を重ねるたびに、Alfie は賢くなります。私たちのチームが継続的に監視し、改善を重ねています。あなたが何もしなくても、Alfie はどんどん進化します。
進行中
あなた専任のMomosチーム
初日からAlfieの設定とトレーニングを担当するオンボーディングスペシャリスト
継続的なカスタマーサクセスでパフォーマンスを最適化し、カバー範囲を拡大
Alfieの出力を定期的に確認し、改善が必要な点を見逃さないようにする
新しい拠点の立ち上げをエンドツーエンドで対応。Alfieは、あなたと同じスピードでスケールします
1
1日目
ブランドガイドラインを共有
トーン・オブ・ボイス、ブランドの価値観、対応の指針、既存のテンプレート。ドキュメント、スライド資料、または会話でも構いません。
ブランドボイスの資料
エスカレーションルール
応答ガイドライン
2
2日目〜5日目
MomosがAlfieをあなたのブランドについてトレーニングします
ブランドボイス、メニュー、FAQ、復旧プレイブックを設定します。alfie は、何を言うか、どのように言うか、そしていつエスカレーションするかを学習します。
メニュー＆商品知識
復旧ワークフロー
3
1週目
レビューし、承認し、本番公開する
Alfieの返答を確認して承認してください。チームが主導権を握ったまま、Alfieはただ仕事をこなします。
4
進行中
アルフィーはどんどん良くなっています
会話を重ねるたびに、Alfie は賢くなります。私たちのチームが継続的に監視し、改善を重ねています。あなたが何もしなくても、Alfie はどんどん進化します。
アルフィーがあなたのチームにいるとどうなるか
アルフィーが
あなたのチームにいるとどうなるか
ゲスト体験チーム全体を自動化。
数か月ではなく、数日で、ご本人らしさそのままの声で本番運用を開始できます。初期設定、トレーニング、導入サポートは専任で対応いたします。
顧客の声
お客様に愛されています
顧客の声
お客様に愛されています
顧客の声
お客様に愛されています
ゲスト体験をスケールアップする準備はできていますか？
ゲスト体験を変革する準備はできていますか？
あなたのゲスト体験を変革する準備はできていますか？
Momosが、世界中の600以上のブランドにわたって、主要ブランドのゲスト体験向上をどのように支援しているかをご覧ください。
Momos が、成功している企業の収益拡大をどのように支援しているかをご覧ください
そして、世界中の600以上のブランドにわたるゲスト体験を管理します
こんにちは、アルフィーです！今日はどのようにお手伝いできますか？
© マーチャントマネジメントソリューションズ社、2026年
© マーチャントマネジメントソリューションズ社、2026年
© マーチャントマネジメントソリューションズ社、2026年
