Alex
先週、CSATが下がった拠点はどこですか？
AIクレジット
残り1,200
Rockie
2件の場所が見つかりました。ご興味のあるものがあれば、詳しくご案内いたします。
所在地 1
CSAT
78.6%
所在地 2
CSAT
80.2%
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担当者をご紹介します
こんにちは、Rockieと申します。
Rockie
役割
次に何をすればよいかをお伝えします
すべての分析データには、次に取るべき具体的なアクションが提示されます。データ結果の解釈や予測に頭を悩ませる必要はなく、チームが今すぐ実行すべき最適なステップが明確になります。
お客様が気づく前に、問題を見抜きます。
苦情が寄せられてブランドの評判に影響が及ぶ前に、すべての拠点における障害、根本原因、および潜在的なリスクを可視化します。
どこにいても、瞬時にインテリジェンスをお届けします
いつでもお好きな時に、オペレーターごとの分析レポートをスマートフォンに直接お届けします。あなたのフットワークに合わせて、ビジネスに役立つインテリジェンスを活用しましょう。
全拠点の状況を常に把握
Rockie は、お客様の POS、CDP、ロイヤルティ、レビューなどの既存システムと連携し、各店舗を優先順位づけして、見落としが起きないようにします。
分析担当者ではなく、運用担当者のために作られています。
SQLは不要です。BIツールも不要です。データチームも必要ありません。Rockieは、行や列ではなく、成果で語ります。
Rockieがどのように価値をお届けするのか
Rockieは、お客様がログインして確認されるのを待ちません。
オペレーターが実際に作業している場所へ、あらゆるインサイト、あらゆるアラート、あらゆる意思決定をお届けします。
Rockieでできること
データだけではありません。真のインテリジェンスです。
Rockieは、状況を把握し、ベンチマークを行い、自ら対応し、運用担当者に次に何をすべきかを的確にお伝えします。
傾向だけでなく、根本原因を特定します
Rockieが、ロケーション14でCSATが低下した理由を明らかにします。あらゆるデータソースを横断し、自動で根本原因を分析します。
すべての拠点をブランド基準に照らして評価します
各拠点を相互に比較し、ブランド基準とも照らし合わせることで、本社は常に注力すべき場所と、対応が必要な拠点を把握できます。
リスクになる前に、ゲストの感情を可視化し、把握します
あらゆるチャネルにわたるお客様のシグナルを分析し、レビュー段階ではなく、シグナルの段階で課題を把握できるようにします
知見を行動につなげます
Rockieが見つけ出すインサイトには、必ず推奨される次のアクションがセットで付いています。場所に合わせて、課題に合わせて。
オペレーター向けレポートをモバイル端末へ即時送信します
毎日でも、毎週でも、必要なタイミングでも。何が変わったのか、何にリスクがあるのか、どこに注力すべきかを、あなた向けにまとめてスマートフォンに直接お届けします。タブの奥に埋もれることはありません。
全拠点にわたる成果を追跡できます
各拠点が時間とともに改善しているか、あるいは改善していないかを把握できます。Rockieは、インサイトと成果をつなぎ、実際に何がうまくいっているのかを見極められるようにします。
成果
データチーム全体を自動運転で運用できます。
%
+
CSAT向上
+
削減できた時間
%
+
インシデント件数の減少
はじめに
Rockieが御社のブランドデータを学習します。
お客様は手を煩わせる必要はありません。
全拠点に高度なインテリジェンスを、数か月ではなく数日で本番運用できます。
専任の担当者が、セットアップ、連携、導入支援まで丁寧に対応します。
1
お使いのツール群を連携する
データソース、ブランド基準、拠点をひとつに統合できます。
データソースへの接続
拠点一覧
ブランドガイドライン
1日目
2
すべてのデータソースを接続し、拠点構造を整理したうえで、Rockieのベンチマークとしきい値を調整します。Rockieが、御社ブランドにとっての「良い状態」を学習します。
POS・CDP連携
レビュー掲載先との連携
ベンチマークの校正
2日目〜5日目
3
Rockieによる初回の判断結果をご確認のうえ、承認してください。主導権は常にお客様のチームにあります。Rockieは、ただ作業を進めるだけです。
6日目〜7日目
4
Rockieはますます良くなっています。
毎週データが蓄積されるたびに、Rockie はより賢くなります。弊社チームが継続的に見守り、改善を重ねています。お客様は何もする必要がなく、Rockie は自ら進化していきます。
進行中
お客様専任のMomosチーム
初日からRockieの接続・設定をサポートするオンボーディング専任担当者
パフォーマンスの最適化と対応範囲の拡大を支援する、継続的なカスタマーサクセス
Rockieの出力を定期的に確認し、改善が必要な箇所を丁寧に洗い出します
新拠点の展開を、導入から運用まで一気通貫で対応します。Rockieは、お客様の成長スピードに合わせて、すばやく拡張できます
