© Merchant Management Solutions Pte Ltd, 2026
© Merchant Management Solutions Pte Ltd, 2026
© Merchant Management Solutions Pte Ltd, 2026
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エージェント・Alfie
エクスペリエンス・エージェント
エージェント・Alfie
エクスペリエンス・エージェント
エージェント・Rockie
インテリジェンス・エージェント
エージェント・Rockie
インテリジェンス・エージェント
エージェント・ロージー
オペレーター担当者
エージェント・ロージー
オペレーター担当者
Momosは、お客様一人ひとりの体験を大切にしながら、ブランドのさらなる成長を支援します。
®
Momosは、お客様一人ひとりの体験を大切にしながら、ブランドのさらなる成長を支援します。
®
Momosは、お客様一人ひとりの体験を大切にしながら、ブランドのさらなる成長を支援します。
®
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事業内容
お客様体験を拡大し、
チームは増やさない
ゲスト体験、分析、運営を一気通貫で
ゲスト対応チームをまるごと自動運用
知性
AIから担当者への引き継ぎ
知性
体験
業務
ネイティブ連携
ホスピタリティを支えるチームのために
サポートチーム
より早く解決し、より賢くエスカレーション。チケットの90%以上を自動解決、5分未満で対応します。
CX・インサイトチーム
フィードバックを、行動へつなげる。ゲスト別・店舗別・チャネル別のインサイトを把握し、大規模な感情トレンドを可視化します。
運営担当者とマーケティング担当者
月1,200時間の削減。少ない手間で、より多くの成果を。
すべての拠点、チャネル、お客様を一か所でまとめて管理できます
お客様サポート
アンケート
メール
顧客体験
SMS
3PD
レビュー
お問い合わせ
チケット管理
ロイヤルティ
評判
アプリ内
オフライン
店頭
来客を増やし、運営の負担を減らします
自動解決率
91%
月
火
水曜日
木曜日
金曜日
土
太陽
ゲスト対応チームをまるごと自動運用
知性
AIから担当者への引き継ぎ
知性
体験
業務
連携
ホスピタリティを支えるチームのために
サポートチーム
より早く解決し、より賢くエスカレーション。チケットの90%以上を自動解決、5分未満で対応します。
CX・インサイトチーム
フィードバックを、行動へつなげる。ゲスト別・店舗別・チャネル別のインサイトを把握し、大規模な感情トレンドを可視化します。
運営担当者とマーケティング担当者
月1,200時間の削減。少ない手間で、より多くの成果を。
すべての拠点、チャネル、お客様を一か所でまとめて管理できます
お客様サポート
アンケート
メール
顧客体験
SMS
3PD
レビュー
お問い合わせ
チケット管理
ロイヤルティ
評判
アプリ内
オフライン
店頭
来客を増やし、運営の負担を減らします
自動解決率
91%
月
火
水曜日
木曜日
金曜日
土
太陽
ゲスト対応チームをまるごと自動運用
体験
"Googleレビューで配達の遅れが報告されました"
配送の遅れ
ニューヨーク、80 メイデン・レーン
重大
知性
体験
業務
連携
ホスピタリティを支えるチームのために
サポートチーム
より早く解決し、より賢くエスカレーション。チケットの90%以上を自動解決、5分未満で対応します。
CX・インサイトチーム
フィードバックを、行動へつなげる。ゲスト別・店舗別・チャネル別のインサイトを把握し、大規模な感情トレンドを可視化します。
運営担当者とマーケティング担当者
月1,200時間の削減。少ない手間で、より多くの成果を。
すべての拠点、チャネル、お客様を一か所でまとめて管理できます
お客様サポート
アンケート
メール
顧客体験
SMS
3PD
レビュー
お問い合わせ
チケット管理
ロイヤルティ
評判
アプリ内
オフライン
店頭
来客を増やし、運営の負担を減らします
自動解決率
91%
月
火
水曜日
木曜日
金曜日
土
太陽
解決策
最高峰の顧客体験を。疑問の解消から理解、解決まで、すべて自動で完結します。
アルフィーが解決に導き、ロッキーが表舞台を整え、ロージーが成約へと導く――それこそが、細部までシステム化された、常識を超えるおもてなしです。
アルフィー
サポート担当者としての対応力
Instant, 24/7 resolutions
すべてのお客様を大切に理解しています
現在お使いのシステムにそのまま統合（連携）可能です。
平均返信時間4分未満
リピーター率63.5%
アルフィー
サポート担当者としての対応力
Instant intelligence
すべてのお客様を大切に理解しています
現在お使いのシステムにそのまま統合（連携）可能です。
平均返信時間4分未満
リピーター率63.5%
アルフィー
サポート担当者としての対応力
Tell your team what to do
すべてのお客様を大切に理解しています
現在お使いのシステムにそのまま統合（連携）可能です。
平均返信時間4分未満
リピーター率63.5%
SR
サラ
昨夜のサービスには正直なところ、がっかりいたしました。他のお客様と同じ、ありきたりな対応をされたように感じております。
アルフィー
サラ様、こちらの不手際で大変ご迷惑をおかけいたしました。お詫びとして、500ポイントの進呈に加え、ペアでのディナーをごちそうさせていただきます。よろしければ、ディナーのご予約をこちらで承りましょうか？
アルフィー
サポート担当者としての対応力
Instant, 24/7 resolutions
すべてのお客様を大切に理解しています
現在お使いのシステムにそのまま統合（連携）可能です。
平均返信時間4分未満
リピーター率63.5%
Rockie
候補地が2か所見つかりました。それぞれの詳細を確認されますか？
平均評価
4.7
Alex
先週、CSAT（顧客満足度）が低下した箇所はどちらでしょうか？
［送信］をクリックして、Rockie に質問してください
AIクレジット
残り1,200
アルフィー
サポート担当者としての対応力
Instant intelligence
すべてのお客様を大切に理解しています
現在お使いのシステムにそのまま統合（連携）可能です。
平均返信時間4分未満
リピーター率63.5%
掲載件数合計
処理中
同期済み
アルフィー
サポート担当者としての対応力
Tell your team what to do
すべてのお客様を大切に理解しています
現在お使いのシステムにそのまま統合（連携）可能です。
平均返信時間4分未満
リピーター率63.5%
弊社が選ばれる理由
JM
ジェシカ・M.
「注文した商品の一部が届いていませんでした。電話をしても誰も応対してくれませんでした。もう二度と利用しません！」
従来の方法
期待に届かないおもてなし
1日目
レビューを投稿しました。通知は送信されません。ほかの方には表示されません。
3日目
担当者が手動で見つけ、定型文の「それはお辛いですね。」を送ります。
7日目以降
フォローアップもなく、挽回のご提案もありません。お客様は再来店されません。
7日間
平均応答
0
復旧
1,200+
人件費
Momosの流儀
常識を超えたおもてなし
Alfie
即時
Jessica様、このたびは商品に不足があり、大変申し訳ございません。ご登録のメールアドレス宛にご提案をお送りしております。次回のご注文は弊社負担で承ります。
メールで自動送信される再購入促進オファー
レビュー後2分で、無料アイテムクーポン＋個別のお礼メッセージ
ゲストを復元しました
ジェシカは来週戻ってきます。レビューを4つ星に更新してください。
99%高速化
平均応答
月あたり1,200時間
削減できた工数
200万ドル
復旧
弊社が選ばれる理由
JM
ジェシカ・M.
「注文した料理の一部が届いていませんでした。電話をしても誰も対応してくれませんでした。もう二度と利用しません！」
従来の方法
期待に届かないおもてなし
1日目
レビューが投稿されました。通知は届かず、担当者の目に触れません。
3日目
マネージャーが手動で確認し、定型文の「それは大変でしたね」を送信します。
7日目以降
フォローアップも改善提案もないまま、お客様は静かに離れていきます。二度と戻ってくることはありません。
7日間
平均応答
7日間
平均応答
否定的
CSAT
否定的
CSAT
75%
お客様の離脱
75%
お客様の離脱
Momosの流儀
心に残るおもてなし
Alfie
その場で解決
Jessica様、このたびは商品に不足があり、大変申し訳ございません。ご登録のメールアドレス宛にご提案をお送りしております。次回のご注文は弊社負担で承ります。
アプリ内で自然に表示される復帰オファー
レビュー投稿後2分で、ポイント付与＋クーポン＋個別のお礼
ゲストを回復しました
Jessicaは翌週に戻ってきました。レビューを5つ星に更新し、オンラインに投稿しました。
90%以上
自動解決率
90%以上
自動解決率
月1,200時間
削減できた工数
月1,200時間
削減できた工数
+25％
CSAT
+25％
CSAT
お客様の体験を一新する準備はできていますか？
Momosが、世界中の600以上のブランドで成果を上げている企業の売上拡大とお客様体験の向上を、どのように支援しているかをご覧ください
お客様の声
多くのブランドに選ばれています
Momosを導入し、CS活動における課題解決や劇的な変革を実現された加盟店様の声をご紹介します。
お客様の声
多くのブランドに選ばれています
Momosを導入し、CS活動における課題解決や劇的な変革を実現された加盟店様の声をご紹介します。
お客様の声
多くのブランドに選ばれています
Momosを導入し、CS活動における課題解決や劇的な変革を実現された加盟店様の声をご紹介します。
お客様体験をさらに拡大する準備はできていますか？
Momosが、世界で600以上のブランドにわたり、先進ブランドのゲスト体験向上をどのように支援しているかをご覧ください。
昨夜は本当にがっかりしました。スタッフの対応が冷たく、サービスも遅く、注文と違うものが来ました。もっと良い対応を期待していました。
昨夜は本当にがっかりしました。スタッフの対応が冷たく、サービスも遅く、注文と違うものが来ました。もっと良い対応を期待していました。
サラ様、この度は不快なお思いをさせてしまい、誠に申し訳ございません。お詫びとして、500ポイントと2名様分の無料ディナーをご用意いたしました。ぜひまたお越しいただけますと幸いです。ご都合のよいお日にちをお知らせいただけますでしょうか？
サラ様、この度は不快なお思いをさせてしまい、誠に申し訳ございません。お詫びとして、500ポイントと2名様分の無料ディナーをご用意いたしました。ぜひまたお越しいただけますと幸いです。ご都合のよいお日にちをお知らせいただけますでしょうか？
わあ、ぜひお願いします。ありがとうございます！
わあ、ぜひお願いします。ありがとうございます！
