Alfie :
l’agent de l’expérience
Alfie :
l’agent de l’expérience
L’agent d’IA conçu pour un soutien et une résolution instantanés
L’agent d’IA conçu pour un soutien et une résolution instantanés
Vraiment déçu hier soir! Table froide, service lent, mauvaise commande. Je m'attendais à mieux.
Sarah, je suis désolé. Vous méritiez mieux. J’ai ajouté 500 points et un souper gratuit pour deux. Puis-je réserver une heure pour vous ?
Wow. Oui, s'il vous plaît, merci !
Vraiment déçu hier soir! Table froide, service lent, mauvaise commande. Je m'attendais à mieux.
Sarah, je suis désolé. Vous méritiez mieux. J’ai ajouté 500 points et un souper gratuit pour deux. Puis-je réserver une heure pour vous ?
Wow. Oui, s'il vous plaît, merci !
Vraiment déçu hier soir! Table froide, service lent, mauvaise commande. Je m'attendais à mieux.
Sarah, je suis désolé. Vous méritiez mieux. J’ai ajouté 500 points et un souper gratuit pour deux. Puis-je réserver une heure pour vous ?
Wow. Oui, s'il vous plaît, merci !
Momos aide les grandes marques à s’améliorer auprès de chaque client
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Momos aide les grandes marques à s’améliorer auprès de chaque client
®
Momos aide les grandes marques à s’améliorer auprès de chaque client
®
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Rencontrez votre agent
Salut, je m’appelle Alfie
Alfie
Rôle
L’agent d’expérience
L’agent d’expérience
Résolutions instantanées, 24 h/24, 7 j/7
Réponses en quelques minutes. Atteignez la fenêtre de 5 minutes qui génère 80 % de rétention
Connaît personnellement chaque invité
Se souvient de l’historique des visites, des préférences et des problèmes antérieurs afin que chaque interaction soit prise en compte
Ça te ressemble toujours
Formé selon la voix de votre marque : chaleureux, professionnel, jamais robotique
Récupération native des invités
Émettez des points, des coupons et des offres directement depuis votre plateforme de fidélisation. Aucune étape manuelle.
S’intègre à votre pile existante
Des intégrations poussées avec votre système de PDV, votre plateforme de commande et votre programme de fidélité. Pas besoin de tout remplacer.
Résultats
Conçu pour des résultats clairs
%
Taux de résolution
%
Taux de résolution
%
Taux de résolution
Personnalisé
Personnalisé
À chaque client
%
+
Augmentation du CSAT
%
+
Augmentation du CSAT
%
+
Augmentation du CSAT
Où habite Alfie
Alfie est partout où se trouvent vos invités
Alfie est partout où se trouvent vos invités
vous êtes
Intégré à vos propres surfaces. Actif sur tous les canaux externes.
Un seul agent. Chaque surface. Cohérent à chaque fois.
Intégré à vos propres interfaces. Actif sur tous les canaux externes. Un seul agent. Chaque interface. Cohérent à chaque fois.
Site web
Chat intégré à votre site. Gère instantanément les demandes de renseignements, les réservations et les plaintes
Site web
Chat intégré à votre site. Gère instantanément les demandes de renseignements, les réservations et les plaintes
Application mobile
Assistance et rétablissement dans l’application. Exactement là où se trouvent déjà vos invités les plus fidèles.
Application mobile
Assistance et rétablissement dans l’application. Exactement là où se trouvent déjà vos invités les plus fidèles.
Sondages après la visite
Alfie envoie des sondages personnalisables en temps réel et règle les problèmes immédiatement. Livraison par un tiers
Sondages après la visite
Alfie envoie des sondages personnalisables en temps réel et règle les problèmes immédiatement. Livraison par un tiers
Contactez-nous et courriel
Demandes et plaintes entrantes prises en charge de bout en bout, avec escalade au besoin
Contactez-nous et courriel
Demandes et plaintes entrantes prises en charge de bout en bout, avec escalade au besoin
Avis
Avis
Avis Google
Yelp
OpenTable
OpenTable
TripAdvisor
TripAdvisor
Avis
Avis Google
Yelp
OpenTable
TripAdvisor
Réseaux sociaux et messagerie
Réseaux sociaux et messagerie
Messages directs Instagram
SMS
X/Twitter
X/Twitter
Livraison par un tiers
Livraison par un tiers
Uber
Deliveroo
DoorDash
GrabFood
GrabFood
Grubhub
Grubhub
Voix
Voix
Téléphone
Téléphone
Voix
Voix
Ce que fait Alfie
Pas seulement des réponses. Une vraie résolution.
Alfie ne se contente pas de répondre. Alfie résout, rétablit, fait remonter,
et agit au nom de votre marque de bout en bout.
Alfie ne se contente pas de rédiger des réponses. Il résout, rétablit, fait remonter et agit au nom de votre marque de bout en bout.
Commencer
Alfie apprend à connaître votre marque.
Vous n'avez pas à lever le petit doigt.
Alfie apprend à connaître votre marque. Vous n’avez pas à lever le petit doigt.
Vous passez en ligne en ayant exactement votre propre ton, en quelques jours, pas en plusieurs mois.
Configuration, formation et intégration dédiées.
Vous passez en ligne en ayant exactement votre propre ton, en quelques jours, pas en plusieurs mois.
Configuration, formation et intégration dédiées.
1
Partagez vos directives de marque
Ton de voix, valeurs de la marque, principes de réponse, modèles existants. Un document, une présentation ou une conversation convient.
Document sur la voix de la marque
Règles d'escalade
Directives de réponse
Jour 1
2
Momos entraîne Alfie sur votre marque
Nous configurons la voix de marque, le menu, les FAQ et les guides de reprise. alfie apprend quoi dire, comment le dire et quand faire remonter la demande.
Menu et connaissances des produits
Flux de récupération
Jour 2 à 5
3
Vous révisez, approuvez et mettez en ligne
Passez en revue les réponses d’Alfie et approuvez-les. Votre équipe garde le contrôle. Alfie s’occupe simplement du travail.
Semaine 1
4
Alfie ne cesse de s'améliorer
Chaque conversation rend Alfie plus intelligent. Notre équipe surveille et peaufine en continu. Alfie s’améliore sans que vous ayez à faire quoi que ce soit.
En cours
Votre équipe Momos dédiée
Spécialiste de l’intégration pour configurer et former Alfie dès le premier jour
Accompagnement client continu pour optimiser les performances et élargir la couverture
Examens réguliers du travail d’Alfie. Repérer tout ce qui doit être peaufiné
Le déploiement de nouveaux emplacements est pris en charge de bout en bout. Alfie évolue aussi vite que vous.
1
Jour 1
Partagez vos directives de marque
Ton de voix, valeurs de la marque, principes de réponse, modèles existants. Un document, une présentation ou une conversation convient.
Document sur la voix de la marque
Règles d'escalade
Directives de réponse
2
Jour 2 à 5
Momos entraîne Alfie sur votre marque
Nous configurons la voix de marque, le menu, les FAQ et les guides de reprise. alfie apprend quoi dire, comment le dire et quand faire remonter la demande.
Menu et connaissances des produits
Flux de récupération
3
Semaine 1
Vous révisez, approuvez et mettez en ligne
Passez en revue les réponses d’Alfie et approuvez-les. Votre équipe garde le contrôle. Alfie s’occupe simplement du travail.
4
En cours
Alfie ne cesse de s'améliorer
Chaque conversation rend Alfie plus intelligent. Notre équipe surveille et peaufine en continu. Alfie s’améliore sans que vous ayez à faire quoi que ce soit.
Que se passe-t-il lorsque Alfie fait partie de votre équipe
Ce qui se passe quand
Alfie est dans votre équipe
Toute votre équipe de l’expérience client en pilote automatique.
Ce que disent les clients
Nos clients nous adorent
Ce que disent les clients
Nos clients nous adorent
Ce que disent les clients
Nos clients nous adorent
Prêt à transformer l’expérience de vos invités?
Découvrez comment Momos aide les entreprises performantes à générer des revenus et à gérer l’expérience client auprès de plus de 600 marques dans le monde.
Prêt à faire évoluer l’expérience de vos invités?
Prêt à transformer
votre expérience client?
Découvrez comment Momos aide des marques de premier plan à offrir une meilleure expérience client partout dans le monde, auprès de plus de 600 marques.
Découvrez comment Momos aide les entreprises gagnantes à générer des revenus
et à gérer l’expérience client dans plus de 600 marques à l’échelle mondiale
Bonjour, je suis Alfie ! Comment puis-je vous aider aujourd’hui ?
© Merchant Management Solutions Pte Ltd, 2026
Cas d’utilisation
Ressources
Entreprise
Soutien
© Merchant Management Solutions Pte Ltd, 2026
Cas d’utilisation
Ressources
Entreprise
Soutien
© Merchant Management Solutions Pte Ltd, 2026
Cas d’utilisation
Ressources
Entreprise
Soutien
