Bilan de l'année 2025 de Momos Guest AI

⟦embed:keyTakeaways⟧

A Year of Innovation, Impact, and Better Guest Experience

As 2025 comes to a close, we want to pause and reflect on what made this year so transformative, not just for Momos, but for the restaurant brands we serve. Your partnership, insights, and feedback shaped the direction of our platform and helped us build solutions that deliver real, measurable outcomes at every location.

In a year where restaurants continued to navigate rising guest expectations, labor challenges, and competitive pressure, your teams showed what’s possible when operational excellence meets human-centered technology: more five-star reviews at every location, faster recovery, smarter decisions, higher revenue, and a new standard for guest experiences.

Thank you for trusting us to be part of your journey.

Driving Real Outcomes Across Every Location

In 2025, restaurant brands used Momos to:

• Save hundreds of thousands of hours from manual work (that’s an equivalent of decades of years saved!) 

• Achieve millions in cost savings from simply eliminating manual processes

• Improve 25%+ in CSAT score by fixing incidents fast and delivering better guest experiences

• Boost 27%+ in return-visit rateand drive revenue growth at every location

The results weren’t just incremental. They were transformative. Brands that embraced action-oriented customer feedback saw stronger reviews, faster response times, and more repeat visits driven by personalized guest journeys.

Your results are proof that customer experience isn’t just a service metric — it’s a driver of growth.

Innovation That Moves Operators Forward

This year, we shipped some of our most impactful features yet, unlocking new capabilities across customer service, operations, and local marketing.

End-to-End Guest AI for Every Team: 

• AI Copilots (Alfie, Rockie, and Rosie)  that power faster responses and smarter decisions

Connected Customer Service: 

• AI Ticket Summary for instant incident insights

• AI Brand Guidelines for consistent, on-brand communication

• AI Customer Summary to help teams understand guests in seconds

Supercharged Operations:

• Mobile-first Operator Reports that ship actionable insights to operators at every location, so they can fix issues on the spot 

• Incident Reports that fuel operational excellence with insights by category, channel, service type, and more

Boosted ROI and Brand Presence for Marketing: 

• Goal Tracking for Outbound Campaigns to ensure ROI optimization 

• Google Menu Management that keeps your menu constantly updated across locations

• Listings Management that helps you easily keep business information up-to-date and improves SEO 

• Social Media Management to help brands better manage content and boost engagement across social channels 

Compounded Outcomes with Deeper Integrations:

• Streamlined integrations with Paytronix to streamline loyalty actions

• Launched integration with Square to help restaurant operators unify post-order feedback, guest insights, and marketing journeys automatically.

• Partnered with Otter to empower restaurants to recapture their revenue at scale

These tools were built for operators to help teams respond faster, personalize at scale, and make smarter, data-driven decisions. The best part? We saw operators embrace them and achieve measurable impact.

Looking Ahead to 2026: Faster, Smarter, More Unified

As we head into 2026, our mission remains unchanged:

Help multi-location restaurant businesses deliver better guest experiences.

But how we get there is evolving fast.

You can expect:

• More powerful AI Copilots

• A fully refreshed Unified Inbox

• Stronger integrations across the restaurant’s tech stack

• More operator-focused workflows that reduce friction and accelerate action

• Faster innovation across the entire platform

AI Copilots to help you recover guests at scale, help drive operational improvements with better recommendations, new chatbots for the website, and in-app.

And we’re doing it with one goal in mind: Drive repeat guests, loyalty, and revenue — at every location.

What Made 2025 Special? You Did.

The most inspiring part of this year wasn’t the features we shipped — it was what you achieved with them.

We watched teams:

• Faster customer response

• Turn negative experiences into lifetime loyalty

• Empower local operators with real-time insights

• Build measurable outcomes from smarter, personalized engagement

Thank You for Being Part of the Journey

2025 was the year we saw the power of community, innovation, and shared ambition come together.

As we step into 2026, we’re energized by what lies ahead and grateful for the trust placed in us by over 600+ brands and 23k+ locations worldwide.

Thank you for shaping our roadmap, challenging us to think bigger, and believing in what’s possible.

From all of us at Momos:
Happy holidays, and here’s to creating even more together in the year ahead.

Sincerely, 

Momos team

Momos Guest AI 2025: FAQ

What is Momos Guest AI?

Momos is an AI guest experience platform for multi-location restaurant brands. It brings together review management, customer service, surveys, operational insights and local marketing in one place. Its AI copilots help teams respond to guests faster and make better decisions at every location.

What new guest AI features launched in 2025?

The 2025 releases included AI copilots, AI ticket summaries, AI brand guidelines and AI customer summaries. Operators gained mobile-first reports and incident reports, and marketers gained campaign goal tracking, Google menu management, listings management and social media management. New integrations with Paytronix, Square and Otter connected the platform to more of the restaurant tech stack.

What do the AI copilots Alfie and Rockie do?

Each copilot takes on a specific part of the guest experience. Alfie answers guest messages, while Rockie monitors location performance and points operators to the root cause of issues. Together they help your team respond faster and act on what guests are saying.

What results did restaurant brands see from guest AI in 2025?

Brands saved a large amount of manual work, which turned into real cost savings. They also reported better CSAT scores from fixing incidents faster, along with more return visits. Stronger reviews and quicker response times showed up across their locations.

What's on the guest AI roadmap for 2026?

The plans include more powerful AI copilots, a fully refreshed Unified Inbox and stronger integrations across the restaurant tech stack. You can also expect more operator-focused workflows and new chatbots for websites and apps. The focus stays on driving repeat guests, loyalty and revenue at every location.