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Rockie:
the Intelligence Agent

Rockie:
the Intelligence Agent

The AI agent built for guest, location, and operational insights

The AI agent built for guest, location, and operational insights

Alex

Which locations dropped CSAT last week?

Click send to ask Rockie

AI Credit

1,200 remaining

Rockie

Found 2 locations, let me know if you want to dig into any of them.

Location 1

CSAT

78.6%

Location 2

CSAT

80.2%

Avg. Rating

4.7

Momos helps leading brands get better with every guest

Momos helps leading brands get better with every guest

®

Momos helps leading brands get better with every guest

®

Meet your agent

Hi, I'm Rockie

Rockie

Role

THE INTELLIGENCE AGENT

THE INTELLIGENCE AGENT

Tells you what to do next

Every insight surfaces with a clear next step attached. No interpreting, no guessing — just the action your team needs to take.

Knows what's wrong before you do

Surfaces incidents, root causes, and risks across every location — before a complaint becomes a reputation problem.

Instant intelligence, delivered to wherever you are

Personalized Operator Reports sent straight to your phone, whenever you want. Intelligence that travels with you.

Stays on top of every location

Rockie plugs into your full stack — POS, CDP, loyalty, reviews, and more — and stack ranks your locations so nothing slips.

Built for operators, not analysts

No SQL. No BI tools. No data team required. Rockie speaks in outcomes, not rows and columns

How Rockie delivers

Intelligence that finds you,
not the other way around.

Intelligence that finds you. Not the other way around.

Rockie doesn't wait for you to log in and look.
Every insight, every alert, every decision — delivered where operators actually work.

Rockie chat

AI reporting

AI insights

Mobile-first report

Ask anything. Get answers.

Rockie

AL

Andrew

Rockie chat

AI reporting

AI insights

Mobile-first report

Ask anything. Get answers.

Rockie

AL

Andrew

Rockie chat

AI reporting

AI insights

Mobile-first report

Ask anything. Get answers.

Rockie

AL

Andrew

What Rockie does

Not just data. Real intelligence.

Rockie identifies, benchmarks, acts, and tells operators exactly what to do next.

CSAT

Identifies root causes, not just trends

Rockie tells you why CSAT dropped at Location 14. Root cause analysis across every data source, automatically

Benchmarks every location against brand standards

Compares locations against each other and against brand standards so HQ always knows where to focus — and which locations need attention

Incident Rate

-0.8% Brand Avg

+1.5% Brand Avg

-0.4% Brand Avg

-1.4% Brand Avg

Surfaces guest sentiment before it becomes a risk 

Identifies patterns in guest signals across every channel so you catch issues at the signal stage, not the review stage

Food Quality - Feedback count by sentiment

Connects intelligence to action

Every insight Rockie surfaces comes paired with a recommended next step. Specific to the location, specific to the issue

Sends instant operator reports to mobile

Every day, week, moment a personalized summary of what's changed, what's at risk, and where to focus — delivered to your phone, not buried in a tab

Tracks outcomes across all locations

Monitors how locations improve (or don't) over time. Rockie closes the loop between insight and outcome — so you know what's actually working

Location 1

Location 2

Location 3

Review

Rating

CES

CSAT

OSAT

Outcomes

What happens when Rockie
is on your team

What happens when Rockie is on your team

Your entire data team on auto-pilot.

0

%

+

CSAT lift

0

+

hours saved

0

%

+

fewer incidents

Getting Started

Rockie learns your brand data.
You don't lift a finger.

You go live with full intelligence across every location, in days not months.
Dedicated setup, integration, and onboarding.

1

Connect your stack

Integrate your data sources, brand standards, and locations.

Data source connections

Location list

Brand standards

Day 1

2

Momos configures Rockie for your brand

Momos configures Rockie
for your brand

We connect every data source, map your location structure, and calibrate Rockie's benchmarks and thresholds. Rockie learns what good looks like for your brand.

POS & CDP integration

Review platform connections

Benchmark calibration

Day 2-5

3

You review, approve, go live

You review, approve,
go live

Review Rockie's first intelligence pass and sign off. Your team stays in control. Rockie just does the work.

Day 6-7

4

Rockie keeps getting better

Every week of data makes Rockie's intelligence sharper. Our team monitors and refines continuously. Rockie improves without you doing a thing.

Ongoing

Your dedicated Momos Team

Onboarding specialist to connect and configure Rockie from day one

Ongoing Customer Success to tune performance and expand coverage

Regular reviews of Rockie's output — catching anything that needs refinement

New location rollouts handled end-to-end. Rockie scales as fast as you do

Ready to transform your guest experience?

See how Momos helps winning companies drive revenue and manage guest experience across 600+ brands globally

Ready to scale your guest experience?

Ready to transform
your guest experience?

See how Momos helps leading brands drive guest experience

across 600+ brands globally.

See how Momos helps winning companies drive revenue

and manage guest experience across 600+ brands globally