Use Cases

Recover

Use Cases

Recover

Use Cases

Recover

Recovery Unhappy Customers At Every Location

Win back customers and regain revenue with tailored recovery offers and customized workflows.

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Recovery

Response

Recovery

Response

Recovery

Response

Trusted by leading brands across 20,000 locations globally

Key metrics

Regain Revenue And
Drive Repeat Guests

Built for a higher recovery rate and efficient revenue recovery.

15% Churn Reduction

Through automation that proactively resolves issues and follows up with personalized messages.

10% More Repeat Customers

Turn every unhappy customer into a loyal guest. Boost repeat visits and revenue.

100% Response Rate

Never miss a low rating review. Ensure issues are addressed before they escalate.

10x Productivity At Every Location

Save hundreds of manual hours monthly with automated customer recovery workflows.

15% Churn Reduction

Through automation that proactively resolves issues and follows up with personalized messages.

10% More Repeat Customers

Turn every unhappy customer into a loyal guest. Boost repeat visits and revenue.

100% Response Rate

Never miss a low rating review. Ensure issues are addressed before they escalate.

10x Productivity At Every Location

Save hundreds of manual hours monthly with automated customer recovery workflows.

15% Churn Reduction

Through automation that proactively resolves issues and follows up with personalized messages.

10% More Repeat Customers

Turn every unhappy customer into a loyal guest. Boost repeat visits and revenue.

100% Response Rate

Never miss a low rating review. Ensure issues are addressed before they escalate.

10x Productivity At Every Location

Save hundreds of manual hours monthly with automated customer recovery workflows.

How it works

End-To-End Customer
Recovery At Scale

Turn every unhappy customer into a loyal guest who keeps coming back.

Uncover

Follow Up

Recover

Track & Update

Surface Issues Across Channels in One Inbox

Momos AI labels issues impacting the customer experience and provides a suggested response. New issues are categorized under the “Unresolved” tab. The customer service team handles the first response and shares a recovery form to collect customer data.

Uncover

Follow Up

Recover

Track & Update

Surface Issues Across Channels in One Inbox

Follow Up and Take Public Conversations Private

The customer can choose to fill in a recovery form that ties to the original Google review. Our platform tags the operator / GM to address the issue and respond to the customer.

Win Back Customers. Boost Satisfaction.

Operators can send a tailored offer to the customer directly from the inbox. After the issue is resolved and the offer is redeemed, a CSAT survey is automatically sent.

Track Regained Revenue. Update Public Reviews.

Offer redemption and CSAT survey results are tracked and consolidated in the same feed. After customers order again, they are prompted to edit their previous Google review.

Regain Revenue At Scale

Never Miss An Unhappy Customer

Never Miss
An Unhappy Customer

Identify negative feedback fast and win back customers at every channel.

Public Reviews Recovery

Automatically send a recovery form, empower local operators to respond and issue offers or credits, trigger a CSAT survey, and seamlessly prompt customers to update their public review.

Public Reviews Recovery

Automatically send a recovery form, empower local operators to respond and issue offers or credits, trigger a CSAT survey, and seamlessly prompt customers to update their public review.

Public Reviews Recovery

Automatically send a recovery form, empower local operators to respond and issue offers or credits, trigger a CSAT survey, and seamlessly prompt customers to update their public review.

Food Reviews Recovery

Local operators quickly respond to unhappy customers and issue offers or credits directly through POS, loyalty, or native channels.

Food Reviews Recovery

Local operators quickly respond to unhappy customers and issue offers or credits directly through POS, loyalty, or native channels.

Food Reviews Recovery

Local operators quickly respond to unhappy customers and issue offers or credits directly through POS, loyalty, or native channels.

Survey & Support Tickets Recovery

Local operators quickly respond to unhappy customers, issue offers or credits via POS or loyalty, trigger a CSAT survey, and incentivize guests to update their public feedback.

Survey & Support Tickets Recovery

Local operators quickly respond to unhappy customers, issue offers or credits via POS or loyalty, trigger a CSAT survey, and incentivize guests to update their public feedback.

Survey & Support Tickets Recovery

Local operators quickly respond to unhappy customers, issue offers or credits via POS or loyalty, trigger a CSAT survey, and incentivize guests to update their public feedback.

What they say