How bb.q Chicken Doubled Response Rates and Saved 300+ Hours a Month with AI-Powered Review Management
Momos Partner Since:
2023
Locations:
3000
Integrations:
Food Delivery Platforms + Online Reviews + Website/Support
The customizable dashboard allows us to monitor all interactions from various social media platforms in one place, streamlining communication with customers. This not only helps improve response rates to important feedback but also enhances the overall customer experience.
— Leah Park, LSM Manager
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Contents
Key Results with Momos
7,500+ customer interactions
Managed monthly in one dashboard
2.5× faster
Customer replies, and more customer feedback is heard.
91% review response rate
Up from 38%
300+ hours saved monthly
Automated replies removed the manual burden
Background
Founded in 1995, bb.q Chicken (Best of the Best Quality) is a South Korean fried chicken franchise known for its bold flavors and signature crispiness. With 3,000+ locations globally and 250+ across the U.S., it brings Korean-style fried chicken to customers around the world—now with smarter customer engagement to match.
The Challenge
As bb.q Chicken rapidly expanded across the U.S., customer reviews exploded across Google, Yelp, delivery apps, and social media.
But the internal systems weren’t keeping up. Without a unified approach to customer experience, bb.q risked falling behind on engagement—and missing revenue-driving moments.
The Solution
In 2023, bb.q Chicken partnered with Momos AI Customer Copilot to centralize customer engagement, automate review management, and give every store the ability to act in real time.
Solution | Impact |
|---|---|
Automate Respond Faster, Save Time |
|
Improve Insights That Drive Action |
|
The Outcome
What used to be a reactive, back-office task became a frontline advantage.
With Momos, bb.q Chicken turned fragmented feedback into clear, actionable insights. Every team member—from regional managers to store teams—could now see what customers were saying, respond at scale, and act on real data.
The result:
✅ Faster responses
✅ Happier customers
✅ Better service visibility across all locations
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