
- Locations: 250+ (USA), 3,000+ (Worldwide)
- Momos Partner Since: 2023
- Integrations: Food Delivery Platforms + Online Reviews + Website/Support
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300+
2.5x
7,500+
The customizable dashboard allows us to monitor all interactions from various social media platforms in one place, streamlining communication with customers. This not only helps improve response rates to important feedback but also enhances the overall customer experience.
Leah Park
LSM Manager
Key Results with Momos
7,500+ customer interactions managed monthly in one dashboard
2.5× faster customer replies
91% review response rate – up from 38%
300+ hours saved monthly
Automated replies removed the manual burden
Background
Founded in 1995, bb.q Chicken (Best of the Best Quality) is a South Korean fried chicken franchise known for its bold flavors and signature crispiness. With 3,000+ locations globally and 250+ across the U.S., it brings Korean-style fried chicken to customers around the world—now with smarter customer engagement to match.
The Challenge
As bb.q Chicken rapidly expanded across the U.S., customer reviews exploded across Google, Yelp, delivery apps, and social media.
But the internal systems weren’t keeping up. Without a unified approach to customer experience, bb.q risked falling behind on engagement—and missing revenue-driving moments.
The Solution
In 2023, bb.q Chicken partnered with Momos AI Customer Copilot to centralize customer engagement, automate review management, and give every store the ability to act in real time.