- Momos Partner: Since 2024
- Locations: 55
- Integrations: Google, Yelp
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46% ↓
10x
70% ↑
Key Results with Momos
46% reduction in incident rate
Faster issue detection and resolution helped the team significantly reduce guest-reported problems across locations.
10× increase in survey submissions
Higher guest participation created a stronger signal for performance insights and CX improvements.
70% increase in operational efficiency with AI-assisted feedback
Automation enabled fast, consistent, and on-brand guest engagement—freeing up team time.
Real-time visibility into store-level metrics
Every location can now track CSAT, incident trends, and performance without waiting for centralized reports.
Background
Mr. Pickle’s Sandwich Shop has always taken pride in fast service, great sandwiches, and loyal local guests. But as the brand expanded, it faced a challenge familiar to many growing restaurant groups: managing guest experience at scale without losing the personal touch.
In late 2023, the team adopted a new approach—centralizing how they responded to feedback, resolved guest issues, and learned from patterns across locations - by partnering with Momos.
Today, Mr. Pickle’s has the visibility, speed, and operational insights it needs to serve guests better and increase revenue across the board.
The Challenge
As locations grew, so did the number of reviews, survey responses, and guest touchpoints. But feedback was getting missed. Incidents were going untracked. And without a clear way to see what was happening across stores, the team often found themselves reacting late—or not at all.
To stay responsive and protect their brand, Mr. Pickle’s needed to shift from scattered tools to a unified feedback loop—one that could scale with their growth.
The Turning Point
In late 2023, Mr. Pickle’s overhauled how it managed guest interactions—consolidating feedback channels, automating low-touch tasks, and focusing teams on what mattered most.
The result? 10x faster feedback loop, 46% lower incident rates, and happier customers across every location:
- Guest feedback gets handled faster than ever
Teams now respond within hours instead of days—without burning out. - Survey participation has exploded
Thousands of guests share feedback monthly, providing real-time customer experience insights. - Recurring issues got resolved before they escalated
The team can now spot trends across stores and prevent repeat problems before they impact loyalty. - Personalized replies at scale
Intelligent reply suggestions help teams stay on brand while saving hours each week. - Operational insights available for every store
Operators can now see key guest metrics—like satisfaction and issue volume—without waiting for end-of-month reports.
The Results
After one year of change, Mr. Pickle’s is seeing measurable improvements in how it serves guests and runs operations:
