Solution | Customer Service

Recover Unhappy Customers at Every Location

Deliver better customer service with 24/7 engagement, and recover customers at scale with AI.

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Built for Your Customer Service Team 

10x

Faster Resolution Speed

99%

Customer Engagement Rate

6x

More customers recovered

Thousands

Of hours saved

Unified Customer Service Powered by AI

One Inbox for Complete Visibility across Channels

Momos streamlines customer service workflows by bringing every interaction and piece of context into one Unified Inbox—giving your team complete visibility without switching between siloed platforms. Manage customers from every channel in one view, automate workflows across locations, and resolve issues faster to keep customers happy.  

Instant Insights - Customers, Teams, Locations

From location-level patterns to brand-wide trends, Momos surfaces and fixes issues the with AI-powered analytics—helping you resolve incidents automatically before they escalate. 

Better Experiences with AI Automation and Personalization

Deliver fast, consistent, personalized engagement with AI that turns interactions into loyalty. Alfie, our AI Concierge, engages your customer 24/7.

Customer Recovery at Scale

Detect incidents in real time and recover customers from everywhere. With our AI-powered case management and service recovery workflows, prioritize and route cases, monitor resolution progress, and track team productivity across channels—turning at-risk customers into champions. 

Improve Operations with Customizable Surveys

With integrated smart surveys, Momos helps collect customer feedback from everywhere, and generate insights at every location, all powered by AI. Track item-level feedback and customer preferences to grow customer satisfaction and retention across all your locations.
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Uncover Location Insights with Detailed Analytics

Deliver the best customer experience for all of your locations with insights for every brand, location, and customer. Leverage Momos’ AI-driven insights to identify trends and top issues impacting customer experiences at each location.
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Boost Your Ratings and Reviews

Businesses with ratings above 4.4 see a 28% increase in revenue growth. Amplify your online presence by turning positive survey feedback into public reviews, enhancing your ratings across platforms.
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Recover Every Unhappy Customer

Increasing customer retention by just 5% can boost revenue by 25-95%. Turn negative experiences into opportunities by identifying unhappy customers through survey responses and addressing their concerns with automated recovery solutions.
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Meet Alfie: Your AI Copilot for Customer Service

Alfie
The AI Concierge
Engages with every customer 24/7
Fixes issues and provides responses before they escalate
Personalized to your brand and every customer

Join Over 20,000 Locations Worldwide

See how Momos helps winning companies drive revenue and manage customer experience
across 600+ brands globally.

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Discover What Momos Can Do for Your Customer Service Team

Unified Inbox

  • Unify review, feedback, and service management across all channels
  • Automate workflows to work across locations, teams, and groups

AI-Powered Case Management

  • Track productivity and set SLAs by channel
  • Auto-tag, prioritize, and route cases with AI

Insights and Analytics

  • Analyze customer trends, sentiment, and insights
  • Manage team productivity and SLAs

Review Management

  • Gain full oversight over reviews across all online platforms such as Google, Yelp, third-party deliveries, app store, and reservations

Trusted by winning enterprises

“The customizable dashboard allows us to monitor all interactions from various social media platforms in one place, streamlining communication with customers. This not only helps improve response rates to important feedback but also enhances the overall customer experience.”
bb.q Chicken
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“Momos has been a game-changer for our customer engagement. What really sold me was the powerful Analytics dashboard. It enabled us to identify trends, pinpoint areas for improvement, and make our efforts more actionable across our brand and locations.”
Ezell's Famous Chicken
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“Momos has provided us with a platform that makes management and analysis of our customer feedback a quick and easy process. The Momos team has been beyond helpful and supportive along the way; regularly requesting feedback from our team, and frequently pushing out new updates and features. Momos has been a game changer for us!”
Black Rock Coffee Bar
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