How Just Salad Cut Response Times by 99% and Saved 1,200 Hours a Month with Momos AI

Momos Partner Since:

2023

Locations:

Integrations:

Brink, Toast

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Response Rate

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Response Rate

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Response Rate

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Reduction in Response Time

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Reduction in Response Time

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Monthly Interactions Consolidated

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Monthly Interactions Consolidated

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Monthly Interactions Consolidated

Our experience using Momos has been what I call a 'breath of fresh air'. It has brought a lot of positive results to our company and has also provided a ton of data and analytics that are extremely beneficial to Just Salad.

— Arielle, Director of Guest Relations

Contents

Key Results with Momos

About the Brand

The Challenge

The Solution

The Outcome

Key Results with Momos

1,200+ hours saved monthly

Response time slashed from hours to seconds

95% review response rate

Improvement from 75%

99% faster response time

Freeing up the Customer Relations team

1,000+ customer interactions consolidated per month

Across Every Location

About the Brand

Founded in 2006, Just Salad is a fast-casual chain committed to sustainability and everyday health. With 80+ locations across seven states and B Corp™ certification, the brand is known for its reusable bowl program, plant-powered menu, and community-first mindset.

From menu to mission—and now to customer experience—Just Salad proves that better choices can scale.

The Challenge

As Just Salad expanded its footprint, the Guest Relations team faced increasing pressure to manage customer feedback at scale—without the systems or bandwidth to keep up.

The Solution

Just Salad partnered with Momos AI Customer Copilot to centralize customer feedback, automate replies, and power smarter service recovery across all 80 locations.

Solution	Impact
Automate Reply Faster, Win More Time	1,200+ hours saved per month – AI handled the heavy lifting on reviews 99% reduction in response time – what used to take hours now happens in seconds 95% response rate – a 1.25× improvement across every channel
Recover Personalized Guest Winbacks	Integrated offer flow – teams could send recovery offers from within the Momos Inbox Redemption + Review Loop – when a guest redeemed a winback offer, Momos prompted an updated review Reputation boost – this recovery loop helped Just Salad improve sentiment and grow 5-star feedback
Improve Insights That Power Action	Unified analytics dashboard – brand and store-level data on CSAT, sentiment, and top keywords Operational visibility – managers gained insight into performance gaps and what guests cared most about Data-backed decisions – better customer data led to better guest experiences

Solution

Impact

Automate Reply Faster, Win More Time

1,200+ hours saved per month – AI handled the heavy lifting on reviews

99% reduction in response time – what used to take hours now happens in seconds
95% response rate – a 1.25× improvement across every channel

Recover Personalized Guest Winbacks

Integrated offer flow – teams could send recovery offers from within the Momos Inbox

Redemption + Review Loop – when a guest redeemed a winback offer, Momos prompted an updated review
Reputation boost – this recovery loop helped Just Salad improve sentiment and grow 5-star feedback

Improve Insights That Power Action

Unified analytics dashboard – brand and store-level data on CSAT, sentiment, and top keywords

Operational visibility – managers gained insight into performance gaps and what guests cared most about
Data-backed decisions – better customer data led to better guest experiences

The Outcome

With Momos, Just Salad transformed how it engages customers—moving from manual review triage to an AI-powered system that responds instantly, recovers unhappy guests, and surfaces real-time insights. Automation freed up over 1,200 hours per month, while centralized data helped both guest relations and store teams act faster and more effectively. The result: faster replies, smarter recoveries, and a stronger brand reputation across every location.

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