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Rosie

Operator

Rosie:
the Operator Agent

The AI agent built for seamless operations

See Rosie in action

Total Listings

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Momos helps leading brands get better with every guest

Momos helps leading brands get better with every guest

Meet your agent

Hi, I'm Rosie

Rosie

Role

THE OPERATOR AGENT

Your assistant store manager, at every location.

Rosie is the operator on the ground you never had — always on, always accountable, across every location at once.

Tell your teams what to do.

Fix what's wrong. Close the gap between knowing what's wrong and actually fixing it — consistently, at every location, every time. Rosie closes it all.

Tell your teams what to do.

Ensures it gets done. Measures whether it worked. Fix what's wrong. Close the gap between knowing what's wrong and actually fixing it — consistently, at every location, every time. Rosie closes it all.

Tell your teams what to do

Fix what's wrong. Close the gap between knowing what's wrong and actually fixing it — consistently, at every location, every time. Rosie closes it all.

Closes the loop — every time

From issue identification to intelligence recommendation to implementing the fix and tracking the impact. Rosie doesn't just flag issues. Rosie fixes them.

SOPs, tasks, and impact tracking — on autopilot

Every issue becomes a brand-specific SOP, an assigned task for the right operator, and a tracked outcome. No manual coordination. No dropped balls.

Increase repeat visits. Grow everywhere.

Rosie identifies what's driving guest churn, ensures the right fix reaches the right operator, and tracks if it worked. You're winning guests back at every location

See Rosie in action

How Rosie works

Issue → fix → impact. On autopilot.

Human operational workflows, powered by AI.
From the first signal to the measured outcome — the loop, fully closed.

Guest complaints

Reviews

Social media

Channels

Listing Status

Customer Engagement

Operation Incidents

Step 1

Issue identification

Detect issues from all channels. Guest complaints, review patterns, operational incidents — caught the moment they surface, across every channel and every location

Step 2

Intelligence recommendation

Every issue gets a recommended SOP and action. Powered by your brand's playbook, applied automatically.

Step 3

Implement the fix

Tasks for operators on the ground Every SOP becomes a concrete task for the right person on the ground. Issues get fixed — not just flagged.

Step 4

Track impact

Measure CSAT, retention, revenue. Every fix Rosie drives is tracked end-to-end. Every action accountable. Every outcome visible.

Guest complaints

Reviews

Channels

Listing Status

Operation Incidents

Step 1

Issue identification

Detect issues from all channels. Guest complaints, review patterns, operational incidents — caught the moment they surface, across every channel and every location

Step 2

Intelligence recommendation

Every issue gets a recommended SOP and action. Powered by your brand's playbook, applied automatically.

Step 3

Implement the fix

Tasks for operators on the ground Every SOP becomes a concrete task for the right person on the ground. Issues get fixed — not just flagged.

Step 4

Track impact

Measure CSAT, retention, revenue. Every fix Rosie drives is tracked end-to-end. Every action accountable. Every outcome visible.

Guest complaints

Reviews

Channels

Listing Status

Operation Incidents

Step 1

Issue identification

Detect issues from all channels. Guest complaints, review patterns, operational incidents — caught the moment they surface, across every channel and every location

Step 2

Intelligence recommendation

Every issue gets a recommended SOP and action. Powered by your brand's playbook, applied automatically.

Step 3

Implement the fix

Tasks for operators on the ground Every SOP becomes a concrete task for the right person on the ground. Issues get fixed — not just flagged.

Step 4

Track impact

Measure CSAT, retention, revenue. Every fix Rosie drives is tracked end-to-end. Every action accountable. Every outcome visible.

Outcomes

What happens when Rosie
is on your team

%

+

CSAT lift

+

hours saved

%

+

fewer incidents

What Rosie does

Not just flagged. Actually fixed.

Rosie automates everything ops— the recommendation, the fix, and the impact tracking.
Human operational workflows. An operator at every location, powered by AI.

OPS automation

The only AI agent built to close the operational loop

Issue Identification — from every channel, before they escalate

Guest complaints, review patterns, operational incidents — Rosie catches everything the moment it surfaces, across every location, before anyone has to file a report

Issue Identification — from every channel, before they escalate

Guest complaints, review patterns, operational incidents — Rosie catches everything the moment it surfaces, across every location, before anyone has to file a report

Issue Identification — from every channel, before they escalate

Guest complaints, review patterns, operational incidents — Rosie catches everything the moment it surfaces, across every location, before anyone has to file a report

Intelligence recommendation — brand-specific SOPs, generated instantly

Powered by Rockie's intelligence, every SOP Rosie generates reflects your brand's standards — not generic advice. Your playbook, applied to the specific issue, at the specific location.Operators know exactly what to do — not just that something is wrong.

Intelligence recommendation — brand-specific SOPs, generated instantly

Implement the fix — tasks assigned to the right people on the ground

Rosie bridges the gap between knowing what's wrong and actually fixing it. Every recommendation becomes a concrete task for the operator who needs to act — at the location level, in real time. Issues get fixed, not just flagged.

Implement the fix — tasks assigned to the right people on the ground

Track impact — all the way to CSAT, retention, and revenue

Every fix Rosie drives is measured end-to-end — so HQ knows whether it worked. Not just that the task was completed. That the outcome actually changed. Every action accountable. Every outcome visible.

Track impact — all the way to CSAT, retention, and revenue

Increase repeat visits. Grow everywhere.

Rosie tracks which guest segments are at risk of churning, ensures fixes reach the right operator in time, and measures whether they came back. The gap between a lost guest and a recovered one, permanently closed.

Increase repeat visits. Grow everywhere.

repeat visits

Book a demo

Getting Started

Rosie learns your operations. You sit back.

Rosie learns your operations.
You sit back.

You go live with full intelligence across every location, in days not months.
Dedicated setup, integration, and onboarding.

1

Connect your stack

Share your brand SOPs, escalation rules, and location structure. A doc, a call, or a walkthrough works.

SOP library

Escalation rules

Location list

Day 1

2

Momos configures Rockie for your brand

Momos configures Rockie
for your brand

We map your operational standards, configure your SOP library, and connect Rosie to Alfie and Rockie. Rosie learns how your brand wants to run every location — so every recommendation it generates sounds like you.

SOP configuration

Alfie & Rockie integration

Brand standards calibration

Day 2-5

3

You review, approve, go live

You review, approve,
go live

Review Rosie's first recommendations and sign off. Your team stays in control. Rosie just does the work.

Day 6-7

4

Rockie keeps getting better

Rosie keeps getting sharper. Every fix tracked and every outcome measured makes Rosie's SOPs and recommendations more precise. Our team monitors and refines continuously. Rosie improves without you doing a thing.

Ongoing

Your dedicated Momos Team

Onboarding specialist to configure and connect Rosie from day one

Ongoing Customer Success to tune performance and expand coverage

Regular reviews of Rosie's output — catching anything that needs refinement

New location rollouts handled end-to-end. Rosie scales as fast as you do

Start now

Ready to scale your guest experience?

Ready to scale
your guest experience?

See how Momos helps leading brands drive guest experience

across 600+ brands globally.

See how Momos helps leading brands drive guest experience

across 600+ brands globally.

Book a demo

Rosie:the Operator Agent

Rosie:the Operator Agent

Hi, I'm Rosie

Rosie

Your assistant store manager, at every location.

Tell your teams what to do.

Tell your teams what to do.

Tell your teams what to do

Closes the loop — every time

SOPs, tasks, and impact tracking — on autopilot

Increase repeat visits. Grow everywhere.

Issue → fix → impact. On autopilot.

What happens when Rosieis on your team

%

+

+

%

+

Not just flagged. Actually fixed.

The only AI agent built to close the operational loop

The only AI agent built to close the operational loop

The only AI agent built to close the operational loop

Increase repeat visits. Grow everywhere.

Increase repeat visits. Grow everywhere.

Increase repeat visits. Grow everywhere.

Rosie learns your operations. You sit back.

Rosie learns your operations. You sit back.

1

2

3

4

Your dedicated Momos Team

Ready to scale your guest experience?

Ready to scale your guest experience?

Ready to scale your guest experience?

Rosie:
the Operator Agent

Rosie:
the Operator Agent

What happens when Rosie
is on your team

Rosie learns your operations.
You sit back.

Ready to scale
your guest experience?