John Lim
Product Updates: Growth shouldn't mean more busywork
As you add locations, users, and ticket volume, the manual work to keep up usually grows right along with it. Someone grants access by hand. Someone rebuilds dashboards every reporting cycle. Someone clicks through location records one by one. The list goes on and on.
This latest round of updates will solve all that, giving you time back to do what matters most: delivering exceptional guest experiences at every location.
Dashboards that speak your language
Every brand measures success differently, which is why we’ve included some significant customization settings in the dashboard, so it displays the metrics you want and know.
Fully customizable dashboards; pick your own hero metric, reorder components, rename and reformat metrics to your team's own terms
Ticket Type filter across feedback analytics; find the signal without scrolling through everything else
CSV exports now include Reply Status and internal tickets, no more patching the full picture together by hand before it goes upstream
Permissions that keep up with you
Add a new location, and it now inherits the right access automatically.
Users get access to new outlets automatically, based on their existing Brand, Group, or Location role
No more granting permissions outlet by outlet every time your footprint grows
Faster mapping (coming soon)
Manage Connections is getting a rebuild.
Smarter auto-mapping. This matches locations on multiple criteria (phone number, address, and more) for meaningfully more accurate results
Built for scale. Will support 10,000+ locations with significantly improved performance
Review before you commit. Auto-mapped matches save as drafts; adjust or discard before applying, then re-run on what's left
Rolling out over the next couple of weeks. We’ll keep you updated!
See performance by region, brand, or franchise group (coming soon)
Answer questions about your business the way you actually think about it. Instead of pulling reports location by location, group your locations however you need, then drill straight into performance at that level.
Spot a region trending down before it shows up in the aggregate
Compare franchise groups against each other
See how a new market is really performing, without exporting anything
More time driving outcomes, not completing manual work
Every fix above removes the same tax: manual work that used to show up every time you added a location, a user, or another wave of tickets.
Less setup. Less patchwork. More time running the business.
One more thing...
Have you seen Alfie, our Experience Agent that cares for your guests 24/7 by resolving their issues, driving loyalty, and bringing them back? Fill out this short form, and we’ll come back to you with a personalized walkthrough.
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