© Merchant Management Solutions Pte Ltd, 2026
Casos de uso
Recursos
Soporte
© Merchant Management Solutions Pte Ltd, 2026
Casos de uso
Recursos
Soporte
© Merchant Management Solutions Pte Ltd, 2026
Casos de uso
Recursos
Soporte
IA para
una hospitalidad
extraordinaria
IA para
una hospitalidad
extraordinaria
Agentes de IA que superan las expectativas de los huéspedes
en cada ubicación
Agentes de IA que superan las expectativas de los huéspedes
en cada ubicación en piloto automático
Momos ayuda a las marcas líderes a mejorar con cada cliente
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Momos ayuda a las marcas líderes a mejorar con cada cliente
®
Momos ayuda a las marcas líderes a mejorar con cada cliente
®
Momos ayuda a las marcas líderes a mejorar con cada cliente
®
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Qué hacemos
Escala la experiencia de tus huéspedes,
no a tu equipo
Experiencia, inteligencia y operaciones del huésped de extremo a extremo
Todo un equipo de atención al cliente en piloto automático
Inteligencia
Traspaso de la IA a una persona
Inteligencia
Experiencia
Operaciones
Integración nativa
Creado para equipos que gestionan la hostelería
Equipos de soporte
Resuelve más rápido. Escala de forma más inteligente. Resuelve automáticamente más del 90 % de los tickets. Resolución en menos de 5 minutos.
Equipos de CX e insights
Convierte los comentarios en acción. Información por huésped, ubicación y canal. Tendencias de sentimiento a gran escala.
Operadores y especialistas en marketing
Haz más con menos esfuerzo. Ahorra 1.200 horas. Soluciona incidencias sobre el terreno. Gestiona los anuncios en un solo lugar.
Cada ubicación, canal e invitado, todo en un solo lugar
Atención al cliente
Encuestas
Correo electrónico
Experiencia del cliente
SMS
3PD
Reseña
Contáctanos
Venta de entradas
Lealtad
Reputación
En la aplicación
Sin conexión
En tienda
Más huéspedes, menos gastos generales
Tasa de resolución automática
91%
Lun
mar
mié
jue.
vie
sáb.
Sol
Todo un equipo de atención al cliente en piloto automático
Inteligencia
Traspaso de la IA a una persona
Inteligencia
Experiencia
Operaciones
Integración
Creado para equipos que gestionan la hostelería
Equipos de soporte
Resuelve más rápido. Escala de forma más inteligente. Resuelve automáticamente más del 90 % de los tickets. Resolución en menos de 5 minutos.
Equipos de CX e insights
Convierte los comentarios en acción. Información por huésped, ubicación y canal. Tendencias de sentimiento a gran escala.
Operadores y especialistas en marketing
Haz más con menos esfuerzo. Ahorra 1.200 horas. Soluciona incidencias sobre el terreno. Gestiona los anuncios en un solo lugar.
Cada ubicación, canal e invitado, todo en un solo lugar
Atención al cliente
Encuestas
Correo electrónico
Experiencia del cliente
SMS
3PD
Reseña
Contáctanos
Venta de entradas
Lealtad
Reputación
En la aplicación
Sin conexión
En tienda
Más huéspedes, menos gastos generales
Tasa de resolución automática
91%
Lun
mar
mié
jue.
vie
sáb.
Sol
Todo un equipo de atención al cliente en piloto automático
Experiencia
"Entrega tardía informada en una reseña de Google"
Entrega tardía
80 Maiden Ln, Nueva York
Crítico
Inteligencia
Experiencia
Operaciones
Integración
Creado para equipos que gestionan la hostelería
Equipos de soporte
Resuelve más rápido. Escala de forma más inteligente. Resuelve automáticamente más del 90 % de los tickets. Resolución en menos de 5 minutos.
Equipos de CX e insights
Convierte los comentarios en acción. Información por huésped, ubicación y canal. Tendencias de sentimiento a gran escala.
Operadores y especialistas en marketing
Haz más con menos esfuerzo. Ahorra 1.200 horas. Soluciona incidencias sobre el terreno. Gestiona los anuncios en un solo lugar.
Cada ubicación, canal e invitado, todo en un solo lugar
Atención al cliente
Encuestas
Correo electrónico
Experiencia del cliente
SMS
3PD
Reseña
Contáctanos
Venta de entradas
Lealtad
Reputación
En la aplicación
Sin conexión
En tienda
Más huéspedes, menos gastos generales
Tasa de resolución automática
91%
Lun
mar
mié
jue.
vie
sáb.
Sol
¿Por qué elegirnos?
JM
Jessica M.
"Faltan artículos de mi pedido. Nadie respondió a mi llamada. ¡No volveré!"
La forma antigua
hospitalidad que se queda corta
Día 1
Reseña publicada. Sin alerta. Nadie la ve.
Día 3
Manger lo encuentra manualmente. Envía un genérico "siento oír eso".
Día 7+
Sin seguimiento. Sin oferta de recuperación. El huésped nunca vuelve
7 días
Respuesta media
0
Recuperación
1,200+
Coste laboral
La forma Momos
hospitalidad desmedida
Alfie
Instantáneo
Hola Jessica, sentimos mucho que falten algunos artículos. Hemos enviado una oferta a tu correo electrónico. ¡Tu próximo pedido corre por nuestra cuenta!
Oferta de recuperación enviada automáticamente por correo electrónico
Cupón de artículo gratis + agradecimiento personalizado - 2 min después de la reseña
Invitado recuperado
Jessica vuelve la semana que viene. Actualiza la reseña a 4 estrellas.
99 % más rápido
Respuesta media
1.200 h/mes
Trabajo ahorrado
$2M
Recuperación
¿Por qué elegirnos?
JM
Jessica M.
"Faltan artículos de mi pedido. Nadie respondió a mi llamada. ¡No volveré!"
La forma antigua
Hospitalidad que se queda corta
Día 1
Reseña publicada. Sin alerta. Nadie la ve.
Día 3
El gerente lo encuentra manualmente. Envía un genérico "lamento oír eso."
Día 7+
Nunca vuelven a responder. Sin seguimiento. Sin oferta de recuperación. El huésped no vuelve. Abandono silencioso.
7 días
Respuesta media
7 días
Respuesta media
Negativo
CSAT
Negativo
CSAT
75%
Rotación de huéspedes
75%
Rotación de huéspedes
La forma Momos
Hospitalidad desmedida
Alfie
Resolución instantánea
Hola Jessica, sentimos mucho que falten algunos artículos. Hemos enviado una oferta a tu correo electrónico. ¡Tu próximo pedido corre por nuestra cuenta!
Oferta de recuperación de forma nativa en la app
Puntos de fidelidad + cupón + agradecimiento personalizado - 2 min después de la reseña
Invitado recuperado
Jessica regresó la semana siguiente. Actualizó la reseña a 5 estrellas. Publicado en línea.
90%+
Tasa de autorresolución
90%+
Tasa de autorresolución
1.200 h/mes
Trabajo ahorrado
1.200 h/mes
Trabajo ahorrado
+25%
CSAT
+25%
CSAT
¿Listo para transformar la experiencia de sus huéspedes?
Descubre cómo Momos ayuda a las empresas líderes a impulsar los ingresos y gestionar la experiencia del huésped en más de 600 marcas de todo el mundo
Lo que dicen los clientes
Nuestros clientes nos adoran
Lo que dicen los clientes
Nuestros clientes nos adoran
Lo que dicen los clientes
Nuestros clientes nos adoran
¿Listo para ampliar la experiencia de tus huéspedes?
Descubre cómo Momos ayuda a las marcas líderes a impulsar la experiencia de los clientes en más de 600 marcas de todo el mundo.
¡Anoche quedé realmente decepcionado! Mesa fría, servicio lento, pedido incorrecto. Esperaba algo mejor.
¡Anoche quedé realmente decepcionado! Mesa fría, servicio lento, pedido incorrecto. Esperaba algo mejor.
Sarah, lo siento. Merecías algo mejor. He añadido 500 puntos y una cena de cortesía para dos. ¿Puedo reservar una hora para ti?
Sarah, lo siento. Merecías algo mejor. He añadido 500 puntos y una cena de cortesía para dos. ¿Puedo reservar una hora para ti?
Vaya. Sí, por favor, ¡gracias!
Vaya. Sí, por favor, ¡gracias!
