Only Pay Alfie for a Job Well Done

Contents

Instant Resolution and End-to-End Tracking

Customer Recovery

Loyalty Signups, and the First Order After It

Routes to Human Agents With Full Context

Handling Every FAQ & Inquiry Accurately at Every Location

Outcome First, Always

Meet Alfie Live on August 11

FAQs

Most agents don't fail on tasks; they fail because most of them don't work. They push papers around, issues go unresolved, nothing gets tracked, and you pay every month without anything actually getting done.

Alfie, Momos’ Experience Agent, is built on a different promise. He delivers outcomes and resolution, not activity. A system of action, Alfie takes everything your brand has about a customer and leverages it to solve customer service, driving better guest experience and instant resolution. He fixes problems 24/7 across every location and millions of guest interactions.

Here's what that looks like, outcome by outcome.

Instant Resolution and End-to-End Tracking

Alfie provides always-on guest care to drive loyalty, resolve guest issues, and bring guests back in the door again

Outcome in action: A guest's Friday night order arrives with a missing item, and they proceed to complain. Alfie pulls the order number, checks their guest profile and order history from the Customer Data Profile (CDP), and applies your recovery policy all in one conversation instantly. And when Alfie gets the guest to join a loyalty program and place their first order through it, both moments reflect on the same profile, so you can track the resolution from complaint to loyalty.

Customer Recovery

Alfie turns a bad experience everywhere into a guest who comes back again and again.

Outcome in action: A guest complains about a cold order on a delivery app review. Alfie catches it there, checks their order history, and resolves it on the spot, using everything the brand already knows about them. Alfie knows everything about the customer and can natively award loyalty points, vouchers, and even refunds in-system. Two weeks later, they place another order and redeem the points, tracked as a recovered customer, not just responding to a complaint, but resolving an unhappy guest and bringing them back.

Loyalty Signups, and the First Order After It

Alfie signs guests up and gets them actually to order again.

Outcome in action: Whether it’s a 5-star review or a follow-up question about an order, Alfie automatically drives loyalty signups with a personalized approach. The loyalty signup and the order after that translate into a tangible outcome: A guest who wasn't a repeat customer is now one.

Routes to Human Agents With Full Context

Alfie knows when to step back and hands off with full context.

Outcome in action: Build Alfie to follow your SOPs and procedures. Alfie works with your team at any level, and sends it straight to the right human agent with the guest's details and order history, as well as what's already been said, attached. Full guest context, 24/7 means that Alfie resolves 90% of issues natively, and knows when to pass you the conversations that you want to solve personally.

Handling Every FAQ & Inquiry Accurately at Every Location

Alfie responds instantly to every question with accuracy and personalization.

Outcome in action: Someone texts in asking if a location's still open for delivery. Alfie answers in seconds with the real hours and a link to order, instead of them closing the tab and going to a competitor down the street.

Outcome First, Always

Pay Alfie only for a job well done. With Alfie, every outcome only costs you something when he actually is successful. Get to know Alfie, the Experience Agent, purpose-built to care for guests 24/7 and drive instant guest resolution by filling out a quick interest form here, and we’ll get back to you with a personalized walkthrough!

Meet Alfie Live on August 11

Join us for our live webinar Agents for world-class hospitality on Tuesday, August 11 to watch Alfie handle real guest conversations in real time, hear a fireside chat with Momos CEO Sai Alluri and Jesse Brennan, and bring your questions to an open Q&A.

You'll get a first look at what Alfie can do for your brand.

Save your spot!

FAQs

How is Alfie different from a chatbot?
Chatbots deflect and answer FAQs. Alfie resolves — it takes the action (voucher, loyalty points, close the case) on real complaints, in brand voice. Outcome, not deflection.

Is our guest data safe?
Yes. Personal identifiers aren't shared with the AI itself;. At the same time, guest and order data stays within Momos' secure infrastructure, and every action Alfie takes runs within the policy your team configured, nothing improvised.

What channels does Alfie cover?
Omnichannel: web chat, in-app, email, WhatsApp, Instagram DMs, in-venue kiosks, and QR touchpoints as well as plus review sites (Google, TripAdvisor), handled on-brand and automatically.

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