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Rising Brand: How Hash House A Go Go Increased Customer Satisfaction by 23%, and improved Google Ratings to 4.9 stars across all locations
Momos Partner: Since 2023
Locations: 9
Integrations: Google, Yelp
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4.9
97%
> 746%
“With Momos, we’ve not only increased the number of reviews we’re receiving but also dramatically improved how we engage with them—and the results speak for themselves!”
-The Hash House Team
Founded in July 2000, Hash House A Go Go is a fast-growing brand from San Diego known for its signature breakfast with locations across California and Las Vegas.
Before partnering with Momos, Hash House A Go Go lacked a consolidated platform for customer engagement across all of their locations and was unable to effectively manage their online reputation and customer feedback. The overwhelming volume of reviews everywhere left the team without the visibility, tools, or time to respond effectively or take action at a location level.
By partnering with Momos in late 2023, Hash House transformed review management from a back-office task into a front-line engagement engine. With Momos AI tools and a team-first approach, the brand has not only increased 5-star reviews but sparked a new internal culture focused on service, recognition, and results.
Key Results with Momos
- 4.9-star Google rating – a 16% growth from 4.22
- Increased CSAT by 23% to 97% – a significant improvement in CSAT led to more repeat customers and brand loyalty across all locations.
- 746% Increase in the number of Online Reviews
- 70% + Email Open Rates – 20% above the industry average, signaling happier customers are more tuned into engagement.
- 2,309 Hours Saved Annually - Equivalent to an employee for every 7 locations
The Challenge: Limited Visibility and Scattered Data
Despite a strong customer following, Hash House A Go Go struggled with:
- High Review Volume Across Locations and Channels– Managing thousands of reviews across multiple locations was difficult, leaving many customers unanswered.
- Lack of Customer and Operational Insights– Without a centralized system, leadership had no clear insight into performance trends, customer sentiment, or operational inefficiencies.
- Disconnected Marketing Efforts – Their existing marketing and communication systems were fragmented, limiting their ability to drive direct engagement and revenue growth.
- With no consolidation or automation of customer tools, it was challenging for Hash House A Go Go to engage with customers efficiently.
The Solution: Customer Engagement & Reputation Management Powered by Momos AI
Momos AI Customer Copilot gave Hash House A Go Go a data-driven, AI-powered approach to managing customer experience, customer marketing, and reputation management across all their locations. Hash House embraced the full potential of the Momos platform
- 100% Review Response Rate – With Momos, every customer is heard from and responded to.
- 2,306 Hours Saved Annually – Automation allowed them to handle customer interactions efficiently, saving the brand from hiring 1 additional headcount, just to manage customer responses across their locations.
- 746% Increase in Reviews – Better engagement driven by AI, encouraged more positive reviews, significantly improving the brand’s online presence and bringing in more eager customers who rely on positive reviews.
- From 4.22 to 4.9, Google Rating – AI analytics helped the team identify key customer pain points and implement targeted improvements across all locations.
- 97% CSAT Score – More satisfied customers led to higher repeat visits and increased lifetime value.
- 70% + Email Open Rates – Compared to the industry average of 35–50%, with Momos, Hash House has a highly engaged, responsive customer base.
- Integrated Campaigns driven by AI – By leveraging Momos AI data-driven insights, Hash House A Go Go
Conclusion: Big Impact of AI Customer Engagement
Hash House A Go Go didn’t just improve their online reputation—they rewired how the brand engages its team and customers. From high-performing stores to first-time managers, every team member now has visibility into how service translates into feedback, and feedback into revenue. Using Momos AI to drive reputation management, customer engagement, and marketing automation, leading to happier customers, significant cost savings, and increased revenue.
For multi-location brands of all sizes looking to scale customer engagement with AI, Momos’ AI Customer Copilot delivers the tools needed to scale your entire customer stack at every store.
Get Started With Momos
See Momos AI Customer Copilot in action. Let us show you how you can use Momos to save costs, drive revenue, and create happier customers.
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