Rising Brand: How Hash House A Go Go Increased Customer Satisfaction by 23%, and improved Google Ratings to 4.9 stars across all locations

Automate:
Customer Service & Reputation Management

• 100% Review Response Rate – With Momos, every customer is heard from and responded to.

• 2,306 Hours Saved Annually – Automation allowed them to handle customer interactions efficiently, saving the brand from hiring 1 additional headcount, just to manage customer responses across their locations.

• 746% Increase in Reviews – Better engagement driven by AI, encouraged more positive reviews, significantly improving the brand’s online presence and bringing in more eager customers who rely on positive reviews.

Improve:
Data-Driven Insights for Better Customer Experience and Operational Excellence

• From 4.22 to 4.9, Google Rating – AI analytics helped the team identify key customer pain points and implement targeted improvements across all locations.

• 97% CSAT Score – More satisfied customers led to higher repeat visits and increased lifetime value.

Retain:
Optimized Marketing & Customer Engagement

• 70% + Email Open Rates – Compared to the industry average of 35–50%, with Momos, Hash House has a highly engaged, responsive customer base.

• Integrated Campaigns driven by AI – By leveraging Momos AI data-driven insights, Hash House A Go Go