Atención al cliente
John Lim
How Rockie Sees Your Data
What Rockie reads now
Reviews and surveys, at the individual record level, along with the incident and category classifications applied to them. Currently, he has no view of your POS, sales or labour data yet but those will be included soon, and we will keep you updated on when that happens.
Cases aren't included yet. Ask about them, and he'll say so rather than guess. They come back once Case Permissions V2 ships; until then, the Unified Inbox is the place for case questions.
If your account holds several brands, name the brand in your question for more contextual answers.
Name the metric you want
Rockie works from the metric definitions set on the platform rather than your team's names for them, so ask using the standard names like OSAT, rating, resolution rate. Your own names are coming soon.
He doesn't infer your hero metric yet either, so "how did we perform last week" gets whichever metric he reaches for, usually rating. Name the one you actually run on.
Some tips to get the best out of Rockie:
What’s next for Rockie
He's in beta, and the team is shipping constantly. Currently in the works:
Let us know how Rockie can do better!
Thumbs up or down, with a line on what was off. Those ratings feed the accuracy testing behind Rockie, so a downvote with context moves him faster than a support ticket.
Curious about what you read?
Rockie is looking forward to meeting you. He's the AI agent built for guest, location, and operational insights. Sign up for a personalized call here.
