Everything You Can Do With Momos Unified Inbox

Everything You Can Do With Momos Unified Inbox

When customer messages, reviews, and feedback are scattered across platforms, staying on top of them can feel impossible. Inconsistent response times, missed opportunities, and delayed resolutions can quickly erode trust — and revenue.

Momos Inbox changes that. It’s your all-in-one view of every customer interaction, from every channel, at every location, in one place.

What Momos Unified Inbox actually does

The Inbox brings together feedback and messages from Google, Facebook, delivery apps, reservation sites, surveys, and forms. You can see it all at a glance, reply without switching tabs, and keep your team in sync.

It’s not just a review aggregator. It’s a customer engagement command center with AI assistance, collaboration tools, and recovery workflows built in.

Why this matters

When customers reach out, they expect a timely, thoughtful reply. Slow or inconsistent responses cost you repeat visits and can damage location-level ratings. A unified inbox means:

• Faster responses without jumping between tools
• Consistent tone with AI-suggested replies you can tweak
• Better follow-through with tracked assignments and recovery cases

The result? Fewer missed opportunities and stronger customer loyalty, which adds up to higher CSAT and revenue.

How it works in Momos (step-by-step)

1) See everything in one place

Reviews, survey responses, direct messages, and form submissions appear in a single feed. Filter by channel, sentiment, location, or keyword.

2) Respond instantly

Click into any message or review to reply on the spot. Alfie, your AI copilot for customer experience and service, suggests brand-compliant responses you can edit before sending.

3) Assign and collaborate

Tag a teammate or assign an item to a specific user. Everyone sees updates in real time, so nothing gets lost.

4) Recover at-risk customers

Negative feedback can be turned into recovery cases directly from the Inbox. Send an offer, track the follow-up, and monitor if the customer returns.

5) Set auto replies

Plan responses based on platform, number of stars, type and more, so you can ensure prompt customer service at all hours.

6) Track results

Using Operator Report under Overview in the Analytics tab, you get an accurate and easy-to-digest report on insights from different categories from Locations, Categories, Key Incidents, and more. These reports are also sent directly to your email on a weekly or monthly schedule.

Pro tips

• Use filters to sort and dive deeper into the Inbox
• Create automated responses to promptly address different feedback types

Ready to put Momos Inbox to work?

• Already a customer? Open Inbox in your dashboard today.
• New to Momos? See how Inbox can unify your customer communication. Sign up
  

Frequently Asked Questions

Is Momos Inbox only for reviews?
No — it pulls in reviews, direct messages, survey responses, and surveys from multiple platforms.

Can multiple team members work in the Inbox at once?
Yes. You can assign items, tag teammates, and see updates in real time.

Does AI respond automatically?
No. Alfie suggests responses, but you approve and send them, ensuring quality and tone control.

What integrations are supported?
Google, Facebook, delivery platforms, reservation sites, plus survey and form tools connected to Momos.