Understanding Analytics on Momos in Under 5 Minutes

Understanding Analytics on Momos in Under 5 Minutes

Data doesn’t have to be overwhelming. In fact, you can get the most important takeaways about your business in under five minutes. With Momos Analytics, multi-location operators can see how feedback, recovery, and operations are performing and know exactly where to act next.

The challenge: too much data, too little time

Operators and managers don’t have hours to dig through dashboards. You need quick, reliable signals that show:

• How customers are feeling across all locations
• Whether recovery efforts are working
• Which stores are on track, and which need help
  

That’s what Momos delivers in a single, easy-to-read view.

The Momos 5-Minute Check

Here’s what you can cover in under five minutes:

1) Operator Report

• What you see: A weekly or monthly snapshot of operations, service, and guest data.
• Why it matters: No more scattered dashboards. No more guesswork. Just one AI-powered report that helps every operator perform better—week after week.

2) Feedback Summary

• What you see: A summary showing the number of surveys, OSAT, average response rate, boosted Google Reviews, and more across different timeframes.
• Why it matters: Conveniently monitor important metrics in one dashboard 

3) Incidents

• ‍What you see: Surfaces every operational issue that’s happening across your brand—by location, item, feedback type, categories, and more.‍
• Why it matters: Helps you uncover and fix recurring issues before they impact loyalty or revenue.

4) Leaderboard

• What you see: Top-down rankings by Locations, Categories, and Productivity.
• Why it matters: Helps you identify which locations, categories, and teams need attention
  

4) Categories & Keywords

• What you see: Positive, neutral, and negative mentions in categories groups. Go as detailed as possible in keywords related to service, food, staff, and more.
• Why it matters: Lets you check what your customers are saying so you know precisely what to rectify
  

5) Survey Insights

• What you see: Customer sentiment, where surveys are submitted, and survey results ranked across locations, categories
• Why it matters: Instead of a vague “good” or “bad,” you get a clear view of what’s driving satisfaction.

Pro tips for staying sharp

• Check weekly and daily: analytics work best for spotting trends, but one-off dips could signal something brewing 
• Use Leaderboards in team meetings to highlight wins and set clear goals.
  

Ready to get your insights in minutes?

• Already a customer? Check Insights in your dashboard today.
• New to Momos? See how Momos turns analytics into action, fast. Sign up
  

Frequently Asked Questions

Do I need to be a data expert to use Insights?
No. Analytics are written in plain language and visualized for quick reading.

Can different team members see different views?
Yes. Access is based on user permissions, so managers only see their assigned locations.

Does Insights show revenue data?
Not directly, but trends in recovery, loyalty, and customer satisfaction tie closely to revenue impact.