Alfie:
the Experience Agent
Alfie:
the Experience Agent
The AI agent built for instant support and resolution
The AI agent built for instant support and resolution
Really disappointed last night! Cold table, slow service, wrong order. Expected better.
Sarah, I'm sorry. You deserved better. I've added 500 points and a complimentary dinner for two. Can I book a time for you?
Wow. Yes please, thank you!
Really disappointed last night! Cold table, slow service, wrong order. Expected better.
Sarah, I'm sorry. You deserved better. I've added 500 points and a complimentary dinner for two. Can I book a time for you?
Wow. Yes please, thank you!
Really disappointed last night! Cold table, slow service, wrong order. Expected better.
Sarah, I'm sorry. You deserved better. I've added 500 points and a complimentary dinner for two. Can I book a time for you?
Wow. Yes please, thank you!
Momos helps leading brands get better with every guest
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Momos helps leading brands get better with every guest
®
Momos helps leading brands get better with every guest
®
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Meet your agent
Hi, I'm Alfie
Alfie
Role
THE EXPERIENCE AGENT
THE EXPERIENCE AGENT
Instant, 24/7 resolutions
Replies in minutes. Hitting the 5-min window that drives 80% retention
Knows every guest personally
Remembers visit history, preferences, and past issues so every interaction considered
Always sounds like you
Trained on your brand voice: warm, professional, never robotic
Native guest recovery
Issues points, coupons, and offers directly from within your loyalty platform. No manual steps.
Plugs into your existing stack
Deep integrations with your POS, ordering platform, and loyalty program. No rip and replace.
Outcomes
Built for clear outcomes
%
Resolution rate
%
Resolution rate
%
Resolution rate
Personalized
Personalized
To every customer
To every customer
%
+
Increase in CSAT
%
+
Increase in CSAT
%
+
Increase in CSAT
Where Alfie lives
Alfie is everywhere your guests are
Alfie is everywhere
your guests are
Embedded in your own surfaces. Active across every external channel.
One agent. Every surface. Consistent every time.
Embedded in your own surfaces. Active across every external channel. One agent. Every surface. Consistent every time.
Website
Embedded chat on your site. Handles enquiries, bookings, and complaints instantly
Website
Embedded chat on your site. Handles enquiries, bookings, and complaints instantly
Mobile app
In-app support and recovery. Right where your most loyal guests already are.
Mobile app
In-app support and recovery. Right where your most loyal guests already are.
Post-visit surveys
Alfie sends out customizable surveys in real time and resolves issues immediately. 3rd-party delivery
Post-visit surveys
Alfie sends out customizable surveys in real time and resolves issues immediately. 3rd-party delivery
Contact us & email
Inbound enquiries and complaints handled end-to-end, with escalation when needed
Contact us & email
Inbound enquiries and complaints handled end-to-end, with escalation when needed
Reviews
Reviews
Google Reviews
Yelp
OpenTable
OpenTable
TripAdvisor
TripAdvisor
Reviews
Google Reviews
Yelp
OpenTable
TripAdvisor
Social & messaging
Social & messaging
Instagram DMs
SMS
X/Twitter
X/Twitter
3rd-party delivery
3rd-party delivery
Uber
Deliveroo
Doordash
GrabFood
GrabFood
Grubhub
Grubhub
Voice
Voice
Phone
Phone
Voice
Voice
What Alfie does
Not just replies. Real resolution.
Alfie doesn't just reply. Alfie resolves, recovers, escalates,
and acts on behalf of your brand end-to-end.
Alfie doesn't just draft responses. It resolves, recovers, escalates, and acts on behalf of your brand end-to-end.
Getting Started
Alfie learns your brand.
You don't lift a finger.
Alfie learns your brand. You don't lift a finger
You go live sounding exactly like yourself, in days not months.
Dedicated setup, training, and onboarding.
You go live sounding exactly like yourself, in days not months. Dedicated setup, training, and onboarding.
1
Share your brand guidelines
Tone of voice, brand values, response principles, existing templates. A doc, a deck, or a conversation works.
Brand voice doc
Escalation rules
Response guidelines
Day 1
2
Momos trains Alfie on your brand
We configure brand voice, menu, FAQs, and recovery playbooks. alfie learns what to say, how to say, and when to escalate.
Menu & product knowledge
Recovery workflows
Day 2-5
3
You review, approve, go live
Review Alfie's responses and sign off. Your team stays in control. Alfie just does the work.
Week 1
4
Alfie keeps getting better
Every conversation makes Alfie smarter. Our team continuously monitors and refines. Alfie improves without you doing a thing.
Ongoing
Your dedicated Momos Team
Onboarding specialist to set up and train Alfie from day one
Ongoing Customer Success to tune performance and expand coverage
Regular reviews of Alfie's output. Catching anything that needs refinement
New locations rollout handled end-to-end. Alfie scales as fast as you do
1
Day 1
Share your brand guidelines
Tone of voice, brand values, response principles, existing templates. A doc, a deck, or a conversation works.
Brand voice doc
Escalation rules
Response guidelines
2
Day 2-5
Momos trains Alfie on your brand
We configure brand voice, menu, FAQs, and recovery playbooks. alfie learns what to say, how to say, and when to escalate.
Menu & product knowledge
Recovery workflows
3
Week 1
You review, approve, go live
Review Alfie's responses and sign off. Your team stays in control. Alfie just does the work.
4
Ongoing
Alfie keeps getting better
Every conversation makes Alfie smarter. Our team continuously monitors and refines. Alfie improves without you doing a thing.
What happens when Alfie is on your team
What happens when
Alfie is on your team
Your entire guest experience team on autopilot.
You go live sounding exactly like yourself, in days not months. Dedicated setup, training, and onboarding.
What customers say
Our customers love us
What customers say
Our customers love us
What customers say
Our customers love us
Ready to transform your guest experience?
See how Momos helps winning companies drive revenue and manage guest experience across 600+ brands globally
Ready to scale your guest experience?
Ready to transform
your guest experience?
See how Momos helps leading brands drive guest experience across 600+ brands globally.
See how Momos helps winning companies drive revenue
and manage guest experience across 600+ brands globally
Hi, I'm Alfie! How can I assist you today?
© Merchant Management Solutions Pte Ltd, 2026
Use Cases
Company
Support
© Merchant Management Solutions Pte Ltd, 2026
Use Cases
Company
Support
© Merchant Management Solutions Pte Ltd, 2026
Use Cases
Company
Support
