Momos Integrates With Square for Seamless Order and Customer Syncing

Contents

What the Integration Enables

Why This Matters

Frequently Asked Questions

What the Integration Enables

1. Automated Post-Order Surveys

Every order placed through Square can now trigger a personalized Momos survey. This allows operators to consistently capture the customer feedback right after every dine-in, takeout, or delivery experience.

2. Actionable Guest Feedback & Insights

All survey responses and ratings flow into Momos Analytics and the Unified Inbox, giving teams a clear view of:

emerging issues
guest sentiment trends
operational gaps

This makes it easier to close the loop and respond to guests faster than ever.

3. Enhanced Incident Reporting

Operators can now tie guest feedback back to the original Square order. This brings deeper context to incidents related to:

kitchen preparation
delivery handoff
dine-in or in-store experiences

The result: more accurate reporting and faster operational fixes.

‍‍‍4. Smarter, More Targeted Marketing

Square guest profiles automatically sync into Momos, enabling brands to:

build richer segments
target customers based on past visit behaviour
launch retention and win-back campaigns that feel personal and timely

All powered by real-time purchase and feedback data.

Why This Matters

By connecting Square with Momos, operators gain the ability to:

Improve operational visibility across every guest interaction
Strengthen guest relationships with timely and contextual responses
Recover unhappy guests faster with immediate issue alerts
Drive repeat visits through more relevant, data-backed marketing initiatives

This integration gives teams a clearer picture of their customers — and the tools to act on it instantly.

Frequently Asked Questions

What data syncs from Square to Momos?

Square orders and guest profiles from post-order surveys, guest feedback & analytics, incident reports, marketing segmentation & campaign automation

Is any technical work required on my end?

Setup is light. After granting API access, Momos and Square handle the configuration in the background.

Who should I contact to turn this on?

Reach out to your Account or Customer Success Manager. They’ll guide you through activation and next steps. Now on Momos yet? Fill up a short contact form and we'll reach out for a customized walkthrough of the platform!