© Merchant Management Solutions Pte Ltd, 2026
Use Cases
Company
Support
© Merchant Management Solutions Pte Ltd, 2026
Use Cases
Company
Support
© Merchant Management Solutions Pte Ltd, 2026
Use Cases
Company
Support
Agents for world-class online hospitality
Agents for world-class online hospitality
Every great restaurant brand knows what unreasonable hospitality looks like - they've seen it at their best location, their best shift, their best crew. The problem was never ambition. But delivering it at scale, across all channels and locations, was too expensive and out of reach. Our agents close this gap.
Every great restaurant brand knows what unreasonable hospitality looks like - they've seen it at their best location, their best shift, their best crew. The problem was never ambition. But delivering it at scale, across all channels and locations, was too expensive and out of reach.
Our agents close this gap.
Every great restaurant brand knows what unreasonable hospitality looks like - they've seen it at their best location, their best shift, their best crew. The problem was never ambition. But delivering it at scale, across all channels and locations, was too expensive and out of reach. Our agents close this gap.
Momos helps leading brands get better with every guest


®
Momos helps leading brands get better with every guest


®
Momos helps leading brands get better with every guest


®





What 30,000+ locations reveal
Unreasonable hospitality used to demand unreasonable cost
Unreasonable hospitality used to demand unreasonable cost
Restaurant brands were built to deliver world-class offline hospitality. Online customer service is a fundamentally different problem — one they were never designed to solve.
Restaurant brands were built to deliver world-class offline hospitality. Online customer service is a fundamentally different problem — one they were never designed to solve.
It's economically impossible
Restaurant margins don't support the tooling or headcount enterprise CS requires — and at the incident level, manual recovery costs more than it returns. You can't spend $8 to recover a $12 order.
The volume is impossible to manage manually
Millions of touchpoints across platforms — manual management is impossible at scale
Consistency can't be a people strategy
At 80% annual turnover, world-class hospitality can't depend on who's working that shift.
Without a feedback loop, every mistake repeats.
Incidents get resolved. Patterns never do.
Too many human layers slow every response.
Multi-user workflows and approval gates add friction at every step — by the time a resolution clears the chain, the recovery window has closed.
Existing tools weren't built for this.
Most software was designed for ticket tracking, not hospitality. It measures response volume, not whether the guest came back.
Outcomes
When guest experience stops being a gap and starts being a system, the dollars follow

71%
avg. guest return rate after 1-hour recovery
$150K
avg. recoverable revenue per location annually
128%
avg. ROI for agentic AI adopters
The solution
World-class guest experience. Resolved, understood, and closed — automatically.
Alfie recovers. Rockie surfaces. Rosie closes. That's unreasonable hospitality, made systematic.

Alfie
Experience Agent
Instant, 24/7 resolutions
Knows every guest
Plugs into your existing stack
Avg. response <4 min
63.5% guest return rate

Rockie
Intelligence Agent
Instant intelligence
Surface incidents, root causes & risks
Personalized operator reports
Coming soon

Rosie
Operator Agent
Tell your team what to do
SOPs, tasks, and impact tracking
Increase repeat visits
Coming soon
SR
Sarah
Honestly let down by last night's experience. Felt like just another table.


Alfie
That's on us, Sarah. You've got 500 points coming your way plus a dinner for two, on the house. Can I get that booked for you?
Alfie
Experience Agent
Instant, 24/7 resolutions
Knows every guest
Plugs into your existing stack
Avg. response <4 min
63.5% guest return rate

Alfie
Experience Agent
Instant, 24/7 resolutions
Knows every guest
Plugs into your existing stack
Avg. response <4 min
63.5% guest return rate

Rockie
Pulled up 2 locations with a drop. Want me to break them down?

Avg. Rating
4.7
Alex
Which spots had a CSAT dip last week?
Click send to ask Rockie
AI Credit
1,200 remaining
Rockie
Intelligence Agent
Instant intelligence
Surface incidents, root causes & risks
Personalized operator reports
Coming soon

Rockie
Intelligence Agent
Instant intelligence
Surface incidents, root causes & risks
Personalized operator reports
Coming soon

Total Listings
Processing
Synced
Rosie
Operator Agent
Tell your team what to do
SOPs, tasks, and impact tracking
Increase repeat visits
Coming soon

Rosie
Operator Agent
Tell your team what to do
SOPs, tasks, and impact tracking
Increase repeat visits
Coming soon
Data report
What 30,000+ locations reveal about the brands winning on hospitality
What 30,000+ locations reveal about the brands winning on hospitality
The definitive data case for unreasonable hospitality at scale. Five structural reasons the in-house model fails. The per-location revenue gap. The recovery rate benchmark.
The definitive data case for unreasonable hospitality at scale. Five structural reasons the in-house model fails. The per-location revenue gap. The recovery rate benchmark.
30,000+ locations analyzed
30,000+ locations analyzed
Recovery rate benchmarks
Recovery rate benchmarks
Per-location revenue math
Per-location revenue math
Other resources
The case, built piece by piece
View all articles

Thursday, March 19, 2026
The Recovery Playbook: Turning an Unhappy Guest Into Your Most Loyal One
Most QSR operators treat a bad review as damage to contain. But our data suggests the opposite: a poorly handled visit, when recovered well, can produce a guest who is more loyal than one who never had a problem at all. In our last article, we showed how closing the Response Gap, the silence between a complaint and a brand's reply, is the first step to stabilizing underperforming stores. This is what happens after you respond.
Read more

Monday, April 20, 2026
How Instant Resolution & Support Works With Alfie
Alfie, the Experience agent, does everything himself. Alfie closes the ticket and logs it in Momos. And when something needs human intervention, it escalates with full context.
Read more

Friday, June 12, 2026
Making unreasonable hospitality reasonable
Hospitality was never the unreasonable part. Delivering it at scale was. Unreasonable hospitality sounded right in a training manual and compelling in a leadership keynote. But across hundreds of locations, millions of guests, and dozens of digital channels — on margins that leave almost no room for infrastructure investment — it became genuinely unreasonable to deliver. AI agents are beginning to change that.
Read more

Thursday, March 19, 2026
The Recovery Playbook: Turning an Unhappy Guest Into Your Most Loyal One
Most QSR operators treat a bad review as damage to contain. But our data suggests the opposite: a poorly handled visit, when recovered well, can produce a guest who is more loyal than one who never had a problem at all. In our last article, we showed how closing the Response Gap, the silence between a complaint and a brand's reply, is the first step to stabilizing underperforming stores. This is what happens after you respond.
Read more

Monday, April 20, 2026
How Instant Resolution & Support Works With Alfie
Alfie, the Experience agent, does everything himself. Alfie closes the ticket and logs it in Momos. And when something needs human intervention, it escalates with full context.
Read more

Friday, June 12, 2026
Making unreasonable hospitality reasonable
Hospitality was never the unreasonable part. Delivering it at scale was. Unreasonable hospitality sounded right in a training manual and compelling in a leadership keynote. But across hundreds of locations, millions of guests, and dozens of digital channels — on margins that leave almost no room for infrastructure investment — it became genuinely unreasonable to deliver. AI agents are beginning to change that.
Read more

Thursday, March 19, 2026
The Recovery Playbook: Turning an Unhappy Guest Into Your Most Loyal One
Most QSR operators treat a bad review as damage to contain. But our data suggests the opposite: a poorly handled visit, when recovered well, can produce a guest who is more loyal than one who never had a problem at all. In our last article, we showed how closing the Response Gap, the silence between a complaint and a brand's reply, is the first step to stabilizing underperforming stores. This is what happens after you respond.
Read more

Monday, April 20, 2026
How Instant Resolution & Support Works With Alfie
Alfie, the Experience agent, does everything himself. Alfie closes the ticket and logs it in Momos. And when something needs human intervention, it escalates with full context.
Read more

Friday, June 12, 2026
Making unreasonable hospitality reasonable
Hospitality was never the unreasonable part. Delivering it at scale was. Unreasonable hospitality sounded right in a training manual and compelling in a leadership keynote. But across hundreds of locations, millions of guests, and dozens of digital channels — on margins that leave almost no room for infrastructure investment — it became genuinely unreasonable to deliver. AI agents are beginning to change that.
Read more







