Feb 6, 2026
Vincent Nguyen
16 Best Restaurant Reputation Management Software
Contents
If you’re running a restaurant, you probably know the tremendous value of a good reputation.
It’s easy to build and manage that reputation when you’re just a small food store. However, as you scale to a multi-location business, it becomes increasingly harder to do so, because:
Reviews are so scattered across a wide range of platforms (Google, DoorDash, UberEats, TripAdvisor, etc.) that it’s almost impossible to keep track of them.
Even when you manage to track the reviews, it still takes lots of effort to respond to them and win back the churned customers.
How do you know what your guests think about your restaurant? How do you know that you delivered a good guest experience? Unless you conduct an in-depth customer data analysis, there’s no way to really find out.
That’s when a restaurant reputation management software shines through.
In this article, I will share with you:
A list of 16 best restaurant reputation management software that I personally explored
Why do they stand out
Who’s the best fit to use their products
Pricing estimates
Let’s dive right in!
What Should A Restaurant Reputation Management Software Do?
Restaurant reputation management is the strategic process of shaping how your restaurant is perceived by others publicly. Good restaurant reputation management should involve four major activities:
Tracking what people say about your brand across social media, review sites, press, and forums
Promote positive and credible information while counterbalancing negative content
Addressing criticism in a timely, transparent, and constructive manner
Aligning your service with that reputation, consistently
You can see how it involves both reactive (handling negative reviews) and proactive (publishing thought leadership, earning positive press, cultivating reviews).
Good restaurant reputation management software should include features to handle both sides effectively.
The 16 Best Restaurant Reputation Management Software You Should Know
With all those criteria laid out, here’s my recommendation list of the 16 best reputation management software for your restaurant:
Momos (Recommended as the Best Guest Experience Software With AI Categorization and Analysis)
ReviewTrackers
Chatmeter
Superorder
Tattle
Qualtrics
Marqii
Reputation
Eat App Review Management
Cloutly
Pluspoint
NiceJob
OvationUp
Birdeye
Podium
SOCi
Here’s a quick table for you to compare them:
Solution | Positioning | Target Customer | Integrations | Pricing |
|---|---|---|---|---|
| Restaurant Guest Experience Software With AI Categorization and Analysis | Mid-market & enterprise multi-location restaurant brands. Notable customers include Baskin-Robbins, Papa Murphy’s, and Potbelly. | POS systems, review platforms, food delivery platforms, reservation systems, SMS, email | Custom pricing based on your specific needs. |
| Review monitoring and analytics | SMB to mid-market businesses | Google, Yelp, Facebook, BI tools | Custom |
| Local SEO & reputation management | Mid-market & enterprise multi-location brands | Google Business Profile, social platforms, APIs | Custom |
| Restaurant reputation & guest feedback with AI automation | Multi-location restaurants with delivery volume | POS, online ordering, SMS, email, review sites | Custom |
| Restaurant feedback & review intelligence | Restaurants & hospitality brands | Google, Yelp, delivery platforms, surveys | Custom |
| Enterprise experience management (XM) | Large enterprises, CX, HR, product teams | CRM, contact center, surveys, digital channels | Custom |
| Digital operations & reputation for hospitality | Multi-location restaurants & hospitality brands | Google, Yelp, Facebook, POS, delivery apps | Custom |
| Enterprise reputation & CX management | Healthcare, enterprise, multi-location brands | Google, Yelp, Facebook, TripAdvisor, surveys | Custom |
| Reservations + light reputation management | Restaurants using Eat App reservations | Reservations, guest CRM, reviews | From $15/month |
| Review generation & lead capture | Multi-location SMBs | SMS, email, review sites, website widgets | From $27/location |
11. Pluspoint | AI-powered local SEO & reputation growth | Multi-location service businesses | Google, Facebook, Instagram, SMS, WhatsApp | Custom |
| Reputation marketing & review automation | SMBs, local service businesses | Google, SMS, email, social media | From $75/month |
| Real-time restaurant guest feedback | Multi-location restaurants | SMS, QR, online ordering, review sites | Custom |
| AI-driven local marketing & reputation | Multi-location brands & franchises | Reviews, listings, social, messaging | Custom |
| AI customer communication & reviews | Local & multi-location businesses | SMS, phone, web chat, payments | Custom |
| Enterprise local marketing & reputation | Franchises & large multi-location brands | GBP, social platforms, reviews, surveys | Custom |
Let’s dive right in!
1. Momos (Best Restaurant Reputation Management Software With AI Copilot)
Momos is the AI-powered guest experience platform purpose-built for multi-location restaurants. The platform has empowered enterprises like Baskin-Robbins, Papa Murphy’s, and Potbelly to drive significantly more sales and operational excellence across their entire portfolio.
And yes, your brand can do the same. Here’s a quick tour of Momos:
1. Unified Inbox
First of all, Momos consolidates all reviews, app-store feedback, social media, email, surveys, and POS/3PD platforms across all locations in one Unified Inbox.
Without Momos, it would have taken tons of effort from your team to gather and keep track of it all.
Momos then interprets every single review with a native AI categorization system. It knows exactly:
Review context - What the customer is talking about
Customer sentiment - Whether the customer is happy or not, and the root cause
Categorial insight - Whether they’re talking about food quality, staff behavior, atmosphere, wait time, etc.
When there’s a new review, Alfie (the AI Concierge of Momos) jumps in and crafts an instant, on-brand, personalized response, without you having to lift a finger. He’s a chatbot that understands your customers deeply.
You can totally tailor Alfie’s tone of voice to fit your brand voice by uploading a brand guideline. Or, you can just build a custom response library that he can pull from.
With his help, you can recover unhappy customers at every location. For example, here’s Alfie in action responding to a negative customer review:
In case a review is too difficult to handle, you can tag your team member in for extra support. In a way, this makes Momos similar to Zendesk, but super-tailored for restaurants.
Imagine all the benefits of adopting Momos:
You can now unify all reviews in one place to manage. That’s true reputation management in action.
You can resolve customer issues instantly 24/7 across all locations and platforms
You no longer miss out on customer reviews
You can win back unhappy customers easily
But there’s so much more in Momos than just review aggregation and AI-powered responding.
Restaurant operational excellence
Remember the wealth of guest experience data that Momos gains thanks to the AI categorization process?
Momos then uses that to build dashboards and gives you a bird’s-eye view over the operational excellence of all your stores.
What’s even better is that you can dive as deeply into these dashboards as you’d like. In the Analytics section, you can uncover insights about:
What leads to the positive/negative reviews
Where incidents happen the most
How frequently they happen
How customer satisfaction metrics change over a time period
For example, in this screenshot, you can see the clear OSAT of a demo restaurant broken down by a wide variety of categories, along with major incidents that each location is having:
Thanks to this wealth of insights:
You can fix issues before they happen everywhere.
You can better devise strategies to improve guest experience, which makes customers happier and ultimately drives revenue.
Your Marketing team can tailor their campaigns to win customer loyalty.
Restaurant local marketing
Building and managing restaurant reputation is not the job of the CS team alone. The marketing team can also join hands.
Again, thanks to the data gained from review aggregation and categorization, Momos empowers your Marketing team with insights about who to target with their campaigns.
Here’s more of what the Marketing team can do in Momos (with the help of Rosie, the AI Marketer):
Integration with latest restaurant’s technology
Momos integrates with restaurant technologies you’re already using, including:
Online reputation platforms (Google, Facebook, TripAdvisor, Yelp, AppFront, etc.)
Food delivery (UberEats, DoorDash, Grab, FoodPanda, etc.)
POS systems (Toast, Revel, Thanx, etc.)
Reservation systems (OpenTable)
In terms of pricing, Momos uses custom pricing depending on the number of locations and feature requirements to best fit your restaurant’s needs. Book a demo of Momos here.
2. ReviewTrackers
ReviewTrackers is another good reputation management software built for multi-location brands. It gives you the opportunity to monitor all of your locations in one platform and makes it easy for your team to respond to all reviews.
What you can do with ReviewTrackers: Users of ReviewTrackers really love how simple and intuitive the platform is for them to use. It collects a lot of reviews and analyzes that information in-depth. It also allows you to respond to reviews through the platform with templates.
Why ReviewTrackers stands out: It’s a simple but effective reputation management software for not just restaurants but also local businesses like private healthcare practices, HVAC services, automotive businesses, etc. The actionable insights from ReviewTrackers dashboards enable your Operations teams to make informed decisions better.
It’s best for: Any multi-location businesses that care about online reputation
Pricing: ReviewTrackers pricing starts from $89/month, paid annually.
3. Chatmeter
Chatmeter is a multi-location brand intelligence platform designed to reimagine customer connections and reputation management through AI-powered deep listening.
Chatmeter understands the challenges of multi-location and omnichannel reputation management, and has created a scaled platform that enables end-to-end visibility for everyone, from local owners to executive leadership.
What you can do with Chatmeter:
Chatmeter’s AI-powered sentiment analysis is called “Sentiment”, which synthesizes unstructured data from millions of customer reviews and turns it into insights over customer experience at every location of your brand.
Your team is notified of any bad reviews for them to take action immediately.
There are also automated workflows to help you offload some manual tasks.
Why Chatmeter stands out: Users consistently praise Chatmeter as it’s helping them centralize and manage the digital presence of all their locations, which is critical for maintaining brand consistency and visibility. They’ve made it easier to monitor and respond to reviews, update business information across platforms, and improve performance on Google Business Profiles. This has led to stronger local SEO and increased visibility in search and maps.
It’s best for: Chatmeter prides themselves on a 93% customer retention rate. They are the brand reputation partner of choice across retail, restaurant, healthcare, financial services, and many more.
Pricing: Chatmeter does not publish their pricing information. You have to contact Chatmeter to obtain current pricing.
4. Superorder
Superorder is a restaurant reputation management software with a suite of AI agents that help you automate & personalize every review response.
What you can do with Superorder:
Superorder brings together online ordering, guest profiles, and feedback-driven engagement into a single platform.
You can capture first-party customer data from every order then use survey-based feedback flows to address negative experiences before they become public reviews.
Superorder also supports personalized AI-assisted replies to guest feedback, with real-time alerts via prompts and SMS nudges for operators.
Why Superorder stands out: Superorder’s feedback workflows are clearly designed to improve local SEO performance by resolving issues privately and quickly.
It’s best for: It is particularly attractive for operators already doing meaningful delivery volume who want more control over guest relationships and operational feedback, but do not require a full customer service or marketing automation suite.
Pricing: Superorder does not publicly list pricing. Restaurants need to contact Superorder directly to receive a custom quote.
5. Tattle
Tattle is a customer feedback and reputation management platform aimed mainly at restaurants and hospitality businesses. It helps these brands centralize reviews from many sites and turn that feedback into insights that operators can act on.
What you can do with Tattle:
See all your customer reviews from Google, Yelp, delivery sites, etc. in one place
Reply to reviews quickly from the Tattle dashboard without logging into many different sites.
Collect private feedback from guests through surveys sent after transactions.
Use AI suggestions to help categorize sentiment and highlight areas to improve.
Track trends over time or compare locations.
Why Tattle stands out: Tattle saves your time by showing all comments and ratings in one dashboard and helps teams spot patterns and problems without checking 10+ review sites. It also links feedback directly to operational areas (like speed or accuracy) so your teams know what to fix first.
Who it’s best for: Restaurants who want clear visibility into feedback and easier ways to respond to customers.
Pricing: Tattle’s pricing isn’t publicly shown, you have to contact the company for a quote.
6. Qualtrics
Qualtrics is a customer experience and feedback management platform that helps businesses listen to and act on feedback from their customers or employees. Qualtrics calls what it does Experience Management (XM).
What you can do with Qualtrics:
You can gather feedback through surveys, website and app behavior, chat, social media, phone calls, online reviews, and more, all in one place.
Qualtrics uses AI and advanced analytics to understand sentiment (positive/negative feelings), trends, and what drives customer experience.
Results are shown in dashboards and visual reports so teams can easily spot problems and opportunities.
You can set up alerts and workflows so certain feedback triggers notifications or follow-up steps automatically.
Qualtrics connects with CRM systems, contact-center tools, and other business software so insights become part of your workflow.
Why Qualtrics stands out: Qualtrics is investing in AI-powered experience tools to make it easier to get insights and recommended actions.
Who it’s best for: Qualtrics is typically used for large companies, teams doing customer experience, product, HR, and operations.
Pricing: Qualtrics doesn’t publicly list detailed pricing for most of its enterprise plans, you need to contact sales for a quote.
7. Marqii
Marqii is a digital operations platform built mainly for restaurants and hospitality businesses to help them manage their online presence, guest feedback, search visibility, and menus from one central place.
It’s designed so operators don’t have to jump between multiple apps and platforms to keep listings and reviews up-to-date.
What you can do with Marquii:
See and respond to reviews from Google, Yelp, Facebook, OpenTable, Uber Eats, GrubHub, ezCater, and more without logging into each site separately.
When you change menus in your POS, Marqii can automatically update them across search and review sites. This really saves a lot of time and effort.
Keep your business hours, photos, special offers, and contact info accurate everywhere online, which helps search visibility.
Marqii can generate suggested reply drafts to reviews quickly, which saves your time on responses.
Marqii now lets teams create and schedule posts to Facebook and manage Google Business Profile updates in one place, with analytics for social performance.
Why Marqii stands out: Marqii aims to be a one-stop platform for digital hospitality needs, combining reputation management, menu and listing updates, SEO optimization, social content, and guest feedback all in one place.
It’s best for: Marqii is well suited for multi-location restaurants and hospitality brands
8. Reputation
Reputation.com is a multi-location reputation and customer experience management platform designed to help brands collect and act on customer feedback at scale.
It brings together reviews, surveys, listings, and social data into a single system so your businesses can improve both online perception and real-world customer experience.
What you can do with Reputation.com:
Reputation.com enables brands to monitor and respond to reviews across major platforms like Google, Yelp, Facebook, and TripAdvisor from one dashboard, so no more tab-switching.
They also have sentiment and text analytics that transform large volumes of unstructured feedback into actionable insights around service quality, staff behavior, cleanliness, etc.
The platform supports automated review requests, alerts for negative feedback, and configurable workflows to ensure issues are routed to the right teams quickly.
Why Reputation stands out: Reputation positions themselves as “a business’ eyes and ears” in the spaces where customers talk, post, review, and recommend. Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on and improve their online reputations.
It’s best for: I find Reputation’s customer portfolio to consist primarily of Healthcare companies, and their product is designed specifically to serve customers in that niche. There are many F&B, Automotive, and Real Estate companies listed too.
Pricing: Reputation does not publish their pricing information. You have to contact Reputation to obtain current pricing.
9. Eat App Review Management
Eat App (Review Management) is a restaurant-focused guest experience and reservations platform that helps hospitality brands monitor, manage, and respond to online reviews in one place.
It should be noted that Eat App is not purely a reputation management software, but rather a reservation software, with additional review management features. You need to use their reservation system to get access to the reputation management parts.
What you can do with Eat App:
Eat App eliminates the need for phone calls for restaurant reservations and streamlines your booking process significantly.
Eat App makes it easy to track customers and do customer onboarding.
For review management, Eat App allows you to respond to reviews and see analytics, but it might not be as specialized as restaurant-first tools like Momos or Reputation.
Why Eat App stands out: It’s one of the really well-known solutions for restaurant owners to improve reservation and manage customers.
It’s best for: Restaurant owners who want a solution that has online reservation, table management, guest database, guest CRM, reports, pay at table, venue management, and review management, all in one place.
Pricing: Eat App is friendly for small restaurants with a Free plan for 30 guests/month. Reputation management starts from $15/month. Smart reporting starts from $39/month and email marketing starts from $39/month.
10. Cloutly
Cloutly is an all-in-one review-tech platform that helps multi-location businesses collect, measure and manage the customer experience.
Cloutly allows you to send review requests that are optimized for customers to leave reviews (no login required from their side). One dashboard, all your review sites. No more juggling logins, wasting time or missing crucial customer feedback.
And in the spirit of bringing everything together, you can display all your reviews in site-wide widgets to build trust with customers and boost conversions.
What you can do with Cloutly:
Send automated SMS and email campaigns to collect reviews.
Train AI to answer customer reviews, and show social proofs on your website.
Get reviews from customers even if you don't have their details by generating a QR code
Why Cloutly stands out: Cloutly is essentially a lead capture and reputation management tool in one place.
It’s best for: Multi-location business owners wanting to launch review campaigns and manage reputation. From checking their website, I can see that the main industries they serve are Beauty and Wellness, Hospitality (restaurants, cafes, hotels, travel agencies, etc.), and Home Services
Pricing: Starting from $27/month for each location and going to $63/month
11. Pluspoint
Pluspoint is an all-in-one, AI-powered reputation and local growth platform that helps multi-location businesses boost their local SEO, manage reviews, and deliver a consistent customer experience across every location.
What you can do with Pluspoint:
Automate review collection via a wide range of channels, including SMS, email, WhatsApp, and QR codes
Receive real-time alerts to catch negative feedback before it goes public.
Understand customer sentiment and automate responses to routine reviews and messages.
Beyond reviews, you also have a content scheduling platform to post across Google, Facebook, and Instagram.
Why Pluspoint stands out: Instead of focusing only on reviews, Pluspoint supports the full attract-convert-retain journey. Users consistently highlight how easy it is to manage everything in one place, how much time AI automation saves, and how improved visibility and engagement translate into measurable revenue impact.
It’s best for: Multi-location businesses that want to have reputation management software, customer messaging, social engagement, and local marketing software in one place. I think Pluspoint is especially well-suited for real estate, hospitality, home services, and service-driven businesses that rely heavily on local visibility and fast response times.
Pricing: Custom
12. NiceJob
NiceJob is a reputation marketing software designed to help businesses become top-rated on Google Map Pack by simplifying the review process.
What NiceJob does especially well is remove friction. Once it’s set up, reviews are collected in the background. Your best feedback gets shared across the right channels, and your online presence steadily improves without you having to chase customers.
What you can do with NiceJob:
Automate review collection via email and SMS. NiceJob’s review forms make it incredibly easy for customers to leave feedback.
NiceJob then amplifies those reviews by turning them into social proof you can display on your website and share across Facebook or Instagram.
The platform also helps you re-engage past customers with features like repeat campaigns and referrals, so reviews don’t just sit idly, but actively drive more business for you.
Why NiceJob stands out: I think NiceJob is particularly effortless and pleasant to use. Users consistently praise how easy it is to set up, how smoothly it runs in the background, and how good the customer support is. You get real humans, fast responses, and help that actually solves problems. For many businesses, NiceJob becomes one of those tools they rarely think about because it just works.
It’s best for: Small to mid-sized businesses that want strong reputation marketing. NiceJob is especially popular with home services, local service providers, and businesses that rely heavily on word-of-mouth and Google reviews.
Pricing: NiceJob starts from $75/month
13. OvationUp
Ovation is another great restaurant guest feedback and reputation platform. It’s designed to help restaurants capture guest sentiment while the experience is still fresh so that issues can be resolved before they turn into bad reviews.
At the core of Ovation is its signature 2-question SMS survey, often described as a “digital table touch.” Instead of long-form emails that guests ignore, Ovation meets guests exactly where they already are: on their phone, with minimal effort required.
What you can do with Ovation:
Ovation lets restaurants collect real-time guest feedback via SMS, QR codes, online ordering platforms, and many other integrated channels.
Negative feedback is flagged immediately so managers can intervene while the guest still has a chance to be won back.
Positive experiences can be routed toward public review sites to help generate more 5-star reviews.
The platform also aggregates feedback across locations so you can easily spot recurring operational issues to fix before they escalate.
Why Ovation stands out: The best thing about Ovation is that it prioritizes frictionless feedback. The two-question survey removes tons of friction for guests, which leads to increasing response rates compared to traditional surveys.
It’s best fit for: Multi-location restaurants that want real-time guest feedback. Ovation also is really suitable for brands with online ordering where small issues can quickly scale if left unnoticed.
Pricing: Custom quote
14. Birdeye
Birdeye is an agentic marketing platform for multi-location brands, with extra reputation management features like review generation, review aggregation, review monitoring, and deep analytics.
Just like Momos, the reputation management part of Birdeye centralizes reviews across a wide range of platforms like Google, Facebook, Yelp, etc., for your team to have full control.
What you can do with Birdeye: Birdeye is more of a marketing platform than reputation management platform. Its notable features like review management, review marketing, review insights, listing management, social media content management, and deep analytics are all designed with local marketing best practices in mind.
Why Birdeye stands out: Their whole product suite leverages AI to manage reviews, social media, listings, messaging, and analyze data.
It’s best for: Although restaurant reputation management is one of the industries that Birdeye serves, its portfolio consists primarily of home services franchises. It’s also particularly valuable for multi-location contractors, healthcare providers, real estate companies, or agencies managing reputation for multiple clients.
Pricing: Birdeye requires your business email to see customized pricing
15. Podium
Podium is an AI-powered customer communication and reputation platform. It’s designed to help businesses capture, manage, and convert customer interactions in real time.
At the core of Podium is its AI Employee. It’s positioned as an always-on digital team member. Instead of relying on a human staff to juggle calls, texts, and web chats throughout the day, Podium responds to customers within minutes across SMS, phone, and web chat.
What you can do with Podium:
Its AI Employee can answer questions, schedule appointments, book services, send promotions, collect payments, and automatically request reviews after customer interactions.
The unified inbox can store texts, calls, web chat, and review interactions.
Why Podium stands out: Podium is the only software that can connect the full customer journey from first inquiry to payment and public feedback. The main trade-off is pricing, which some smaller businesses find expensive, but the revenue gain justifies the spend. They also have revenue tracking features.
It’s best for: Local and multi-location businesses that rely on fast responses.
Pricing: Pricing based on custom demo
16. SOCi
SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi claims that it can give your restaurant an AI-powered digital workforce “capable of handling the workload of 1,000 local marketers”.
From checking their product suite, it’s easy to see that they combine listing management, review management, social media management, and surveys to help you with reputation management end-to-end.
What you can do with SOCi:
Two major features that customers praise SOCi about is listing management and social media content management.
SOCi automates optimization for your GBP listings across all locations, and it can respond to customers on your behalf. It’s essentially a social media management platform with review management features.
Why SOCi stands out: SOCi Agents can help businesses achieve a 100% review response rate and cut response times from weeks to days, all while maintaining brand voice and local relevance across thousands of locations.
It’s best for: Enterprise, franchise, and multi-location brands that need to manage local SEO, social presence, and reputation across dozens to thousands of locations
Pricing: Pricing based on custom demo
Conclusion
At the end of the day, the best reputation management platform is the one that accomplishes three things:
It unifies reviews from all platforms and locations.
It responds to reviews at scale.
It surfaces necessary insights about operational excellence and guest experience for you to make informed decisions.
And Momos is the exact platform that satisfies all three criteria. Put simply, Momos is helping major F&B brands to:
Unify reviews across all locations and review platforms in one place.
Leverage AI to understand those reviews and see what guests think about your restaurant.
Respond to every single customer with deep personalization, all while maintaining a consistent brand voice.
Build dashboards to show guest experience and operational excellence insights
Send surveys for customers to leave 5-star reviews, as effortlessly as possible. More reviews means better SEO rankings, which ultimately drives more revenue.
Book a quick demo and see if it’s a right fit for your business: https://www.momos.com/get-started
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 183 100" xmlns="http://www.w3.org/2000/svg"><path d="M 152.452 37.349 C 136.442 20.842 115.98 6.325 93.049 1.892 C 86.081 0.534 76.773 0.163 71.407 5.736 C 64.565 13.035 70.499 30.487 81.481 29.6 C 87.433 29.072 89.698 22.162 87.042 17.439 C 85.631 14.617 83.027 12.629 80.168 11.079 C 56.02 -2.764 23.38 -4.862 0 11.844" fill="transparent" height="37.34868528749147px" id="rGpqSnR8J" stroke-dasharray="" stroke-linecap="round" stroke-linejoin="round" stroke-width="4.97" stroke="rgb(0, 0, 0)" transform="translate(3.219 19.212)" width="152.45224485148515px"/><path d="M 0 11.619 C 7.071 11.39 33.491 21.738 40.35 21.268 C 38.499 18.19 37.116 14.915 35.507 11.625 C 33.7 7.867 32.587 3.926 31.702 0" fill="transparent" height="21.28391189647101px" id="I9fuJaf7q" stroke-dasharray="" stroke-linecap="round" stroke-linejoin="round" stroke-width="4.97" stroke="rgb(0, 0, 0)" transform="translate(139.727 55.754)" width="40.34950693069311px"/></svg>)
