Dec 29, 2025
Sai Alluri & Andrew Liu, Co-Founders
Momos Guest AI 2025 Year In Review
Contents
A Year of Innovation, Impact, and Better Guest Experience
As 2025 comes to a close, we want to pause and reflect on what made this year so transformative, not just for Momos, but for the restaurant brands we serve. Your partnership, insights, and feedback shaped the direction of our platform and helped us build solutions that deliver real, measurable outcomes at every location.
In a year where restaurants continued to navigate rising guest expectations, labor challenges, and competitive pressure, your teams showed what’s possible when operational excellence meets human-centered technology: more five-star reviews at every location, faster recovery, smarter decisions, higher revenue, and a new standard for guest experiences.
Thank you for trusting us to be part of your journey.
Driving Real Outcomes Across Every Location
In 2025, restaurant brands used Momos to:
Save 129K+ hoursfrom manual work (that’s an equivalent of 14 years saved!)Achieve $2.5M+ in cost savingsfrom simply eliminating manual processesImprove >3.2% in CSAT(Customer Satisfaction Score) across the boardBoost >5.8% in return-visit rateand drive revenue growth at every location
The results weren’t just incremental. They were transformative. Brands that embraced action-oriented customer feedback saw stronger reviews, faster response times, and more repeat visits driven by personalized guest journeys.
Your results are proof that customer experience isn’t just a service metric — it’s a driver of growth.
Innovation That Moves Operators Forward
This year, we shipped some of our most impactful features yet, unlocking new capabilities across customer service, operations, and local marketing.
End-to-End Guest AI for Every Team:
Connected Customer Service:
AI Ticket Summary for instant incident insights
AI Brand Guidelines for consistent, on-brand communication
AI Customer Summary to help teams understand guests in seconds
Supercharged Operations:
Mobile-first Operator Reports that ship actionable insights to operators at every location, so they can fix issues on the spot
Incident Reports that fuel operational excellence with insights by category, channel, service type, and more
Boosted ROI and Brand Presence for Marketing:
Goal Tracking for Outbound Campaigns to ensure ROI optimization
Google Menu Management that keeps your menu constantly updated across locations
Listings Management that helps you easily keep business information up-to-date and improves SEO
Social Media Management to help brands better manage content and boost engagement across social channels
Compounded Outcomes with Deeper Integrations:
Streamlined integrations with Paytronix to streamline loyalty actions
Launched integration with Square to help restaurant operators unify post-order feedback, guest insights, and marketing journeys automatically.
Partnered with Otter to empower restaurants to recapture their revenue at scale
These tools were built for operators to help teams respond faster, personalize at scale, and make smarter, data-driven decisions. The best part? We saw operators embrace them and achieve measurable impact.
Looking Ahead to 2026: Faster, Smarter, More Unified
As we head into 2026, our mission remains unchanged:
Help multi-location restaurant businesses deliver better guest experiences.
But how we get there is evolving fast.
You can expect:
More powerful AI Copilots
A fully refreshed Unified Inbox
Stronger integrations across the restaurant’s tech stack
More operator-focused workflows that reduce friction and accelerate action
Faster innovation across the entire platform
AI Copilots to help you recover guests at scale, help drive operational improvements with better recommendations, new chatbots for the website, and in-app.
And we’re doing it with one goal in mind: Drive repeat guests, loyalty, and revenue — at every location.
What Made 2025 Special? You Did.
The most inspiring part of this year wasn’t the features we shipped — it was what you achieved with them.
We watched teams:
Faster customer response
Turn negative experiences into lifetime loyalty
Empower local operators with real-time insights
Build measurable outcomes from smarter, personalized engagement
Thank You for Being Part of the Journey
2025 was the year we saw the power of community, innovation, and shared ambition come together.
As we step into 2026, we’re energized by what lies ahead and grateful for the trust placed in us by over 600+ brands and 23k+ locations worldwide.
Thank you for shaping our roadmap, challenging us to think bigger, and believing in what’s possible.
From all of us at Momos:
Happy holidays, and here’s to creating even more together in the year ahead.
Sincerely,
Momos team
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 183 100" xmlns="http://www.w3.org/2000/svg"><path d="M 152.452 37.349 C 136.442 20.842 115.98 6.325 93.049 1.892 C 86.081 0.534 76.773 0.163 71.407 5.736 C 64.565 13.035 70.499 30.487 81.481 29.6 C 87.433 29.072 89.698 22.162 87.042 17.439 C 85.631 14.617 83.027 12.629 80.168 11.079 C 56.02 -2.764 23.38 -4.862 0 11.844" fill="transparent" height="37.34868528749147px" id="rGpqSnR8J" stroke-dasharray="" stroke-linecap="round" stroke-linejoin="round" stroke-width="4.97" stroke="rgb(0, 0, 0)" transform="translate(3.219 19.212)" width="152.45224485148515px"/><path d="M 0 11.619 C 7.071 11.39 33.491 21.738 40.35 21.268 C 38.499 18.19 37.116 14.915 35.507 11.625 C 33.7 7.867 32.587 3.926 31.702 0" fill="transparent" height="21.28391189647101px" id="I9fuJaf7q" stroke-dasharray="" stroke-linecap="round" stroke-linejoin="round" stroke-width="4.97" stroke="rgb(0, 0, 0)" transform="translate(139.727 55.754)" width="40.34950693069311px"/></svg>)
