Island Wing Co. Used Momos to Boost Customer Ratings By 35%
Momos Partner Since:
2022
Locations:
10
Integrations:
Toast
Contents
Key Results with Momos
35% boost in Google ratings
Improved customer sentiment and response rate
2× increase in review velocity
More reviews, faster
15% increase in repeat visits
Driven by post-visit survey campaigns
The Challenge
As Island Wing Co. expanded across the Southern U.S., the team struggled to manually track feedback, ratings, and service quality across 10 locations.
The Solution
Island Wing Co. partnered with Momos AI Customer Copilot to consolidate feedback, increase team visibility, and turn service data into smarter decisions.
The Solution | Impact |
|---|---|
Automate Customer Interactions | All reviews and inquiries were routed into a unified inbox. Momos AI categorized sentiment and drafted suggested replies—reducing time spent on repetitive customer responses and ensuring no message went unanswered. |
Improve Operational Excellence | With Momos analytics, management tracked brand- and store-level service scores, flagging top performers and quickly identifying areas for coaching or resolution. |
Amplify Online Presence | A 2x surge in review velocity helped Island Wing Co. boost its Google visibility. Improved feedback loops led to better ratings and more foot traffic across all locations. |
Discover Customer Insights | Each interaction built a richer customer profile, giving Island Wing Co. insight into what guests cared about most—fueling smarter menu, staffing, and marketing decisions. |
The Outcome
Island Wing Co. didn’t just respond faster—they grew smarter. With Momos, the team launched personalized surveys with incentives, increasing repeat visits by 15% and collecting valuable feedback after every brand interaction. In just three months, they doubled their review volume and lifted average Google ratings by 35%, reinforcing their brand’s presence online and on the ground.
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