Island Wing Co. used Momos to boost customer ratings by 35%
- Locations: 10
- Momos Partner Since: October 2022
- Integrations: Toast
15%
2x
35%
Key Results with Momos
35% boost in Google ratings – improved customer sentiment and response rate
2× increase in review velocity – more reviews, faster
15% increase in repeat visits – driven by post-visit survey campaigns
The Challenge
As Island Wing Co. expanded across the Southern U.S., the team struggled to manually track feedback, ratings, and service quality across 10 locations.
Review responses were inconsistent and time-consuming
No single view of guest sentiment or staff performance
Operational gaps went unnoticed without real-time insights
Marketing lacked clear customer profiles for targeting
The Solution
Island Wing Co. partnered with Momos AI Customer Copilot to consolidate feedback, increase team visibility, and turn service data into smarter decisions.
Automate Customer Interactions
All reviews and inquiries were routed into a unified inbox. Momos AI categorized sentiment and drafted suggested replies—reducing time spent on repetitive customer responses and ensuring no message went unanswered.
Improve Operational Excellence
With Momos analytics, management tracked brand- and store-level service scores, flagging top performers and quickly identifying areas for coaching or resolution.
Amplify Online Presence
A 2× surge in review velocity helped Island Wing Co. boost its Google visibility. Improved feedback loops led to better ratings and more foot traffic across all locations.
Discover Customer Insights
Each interaction built a richer customer profile, giving Island Wing Co. insight into what guests cared about most—fueling smarter menu, staffing, and marketing decisions.
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