By consolidating all forms of feedback, including reviews, messages, comments, surveys, and web inquiries, into a single platform, GYG achieved full visibility of customer feedback. AI-driven responses eliminated manual tasks and maintained a zero-inbox policy by assigning issues in real time allowing their lean marketing team to address concerns swiftly

With Momos’ consolidated inbox, GYG’s team surfaced negative issues quickly and addressed them faster. AI automation provided brand-aligned suggestions for the team to use as a quick response, making the recovery process efficient. The GYG team also sent offers to recover customers and increase customer satisfaction.

GYG captured and analyzed feedback at every location through the strategic use of surveys. A unified dashboard powered data-driven decisions and operational refinements, continuously enhancing service quality and overall customer satisfaction.