From hours of manual work to full CX visibility—saving 150+ hours monthly across 50+ outlets.

Locations: 50+
Momos Partner Since: 2022
Integrations: Google

>98%

customer response rate

150

hours saved monthly

20k

new customers acquired

We used to take at least 1-2 working days consolidating reviews data across all 50 outlets for our weekly reporting to Management but ever since we’ve come onboard with Momos, the time spent has been greatly reduced to just 2 hours! Really appreciate the concise and insightful data your product has built.

Jamie
Head of Marketing

Key Results with Momos

98% customer response rate – across all channels

150+ hours saved monthly – down from 1–2 days of manual review work

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20,000+ new customer profiles acquired – through improved online visibility

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10% increase in monthly online ratings – from 4.3 to 4.7 stars

About the Brand‍

EN Group is a leading Japanese restaurant group bringing authentic Okinawan and Japanese cuisine to Singapore and the region. With 50+ outlets and a growing portfolio of brands, EN Group relies on Momos to manage every customer interaction with speed, insight, and care—ensuring that every meal and moment counts.

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The Challenge

EN Group manages 10+ brands across 50+ outlets, but with fragmented review systems and growing customer volume, it became impossible to stay on top of feedback efficiently.

The Solution

EN Group partnered with Momos AI Customer Copilot to streamline feedback management and enable smarter, faster customer engagement.

Automate Customer Interactions

Momos centralized all customer feedback—reviews, inquiries, and complaints—into one platform. AI auto-responses handled the bulk of interactions, freeing up brand managers to focus on strategic initiatives like campaigns and seasonal launches. Weekly reporting that once took days was reduced to just 2 hours.

Improve Operational Excellence

Momos Insights provided brand- and store-level visibility into sentiment and keyword trends. With over 12,000 interactions analyzed each quarter, EN Group could now track what was working, identify service gaps, and improve overall guest satisfaction.

Amplify Online Presence

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With faster, more consistent engagement, EN Group saw a surge in positive reviews—driving a 10% increase in monthly online ratings (from 4.3 to 4.7). Enhanced reputation and search visibility helped attract over 20,000 new customer profiles annually.

The Outcome

With Momos, EN Group turned a resource-draining review process into a fast, insight-driven advantage. The team saved 150+ hours a month, achieved a 98% response rate, and grew their customer base significantly—without hiring more support. From marketing to operations, every department now has the clarity and tools to scale smarter.