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How EN Group achieved 98% customer response rate using Momos
By leveraging Momos’ unified feedback management solution, EN Group automated a manual and resource-intensive process with AI to accurately track and measure customer sentiment.
- Locations: 50+
- Momos Partner Since: 2022
>98%
customer response rate
150
hours saved monthly
20k
new customers acquired
We used to take at least 1-2 working days consolidating reviews data across all 50 outlets for our weekly reporting to Management but ever since we’ve come onboard with Momos, the time spent has been greatly reduced to just 2 hours! Really appreciate the concise and insightful data your product has built.
Jamie
Head of Marketing
Key Results with Momos
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