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How EN Group achieved 98% customer response rate using Momos
- Locations: 50+
- Momos Partner Since: 2022
- Integrations: Google
>98%
150
20k
We used to take at least 1-2 working days consolidating reviews data across all 50 outlets for our weekly reporting to Management but ever since we’ve come onboard with Momos, the time spent has been greatly reduced to just 2 hours! Really appreciate the concise and insightful data your product has built.
Jamie
Head of Marketing
Key Results with Momos
98% customer response rate – across all channels
150+ hours saved monthly – down from 1–2 days of manual review work
20,000+ new customer profiles acquired – through improved online visibility
10% increase in monthly online ratings – from 4.3 to 4.7 stars
About the Brand
EN Group is a leading Japanese restaurant group bringing authentic Okinawan and Japanese cuisine to Singapore and the region. With 50+ outlets and a growing portfolio of brands, EN Group relies on Momos to manage every customer interaction with speed, insight, and care—ensuring that every meal and moment counts.
The Challenge
EN Group manages 10+ brands across 50+ outlets, but with fragmented review systems and growing customer volume, it became impossible to stay on top of feedback efficiently.
Hours lost to manual review consolidation each week
No clear way to act on sentiment trends across multiple brands
Review response rates were low, risking brand perception
Missed opportunities to convert insights into growth
The Solution
EN Group partnered with Momos AI Customer Copilot to streamline feedback management and enable smarter, faster customer engagement.
Automate Customer Interactions
Momos centralized all customer feedback—reviews, inquiries, and complaints—into one platform. AI auto-responses handled the bulk of interactions, freeing up brand managers to focus on strategic initiatives like campaigns and seasonal launches. Weekly reporting that once took days was reduced to just 2 hours.
Improve Operational Excellence
Momos Insights provided brand- and store-level visibility into sentiment and keyword trends. With over 12,000 interactions analyzed each quarter, EN Group could now track what was working, identify service gaps, and improve overall guest satisfaction.
Amplify Online Presence
With faster, more consistent engagement, EN Group saw a surge in positive reviews—driving a 10% increase in monthly online ratings (from 4.3 to 4.7). Enhanced reputation and search visibility helped attract over 20,000 new customer profiles annually.
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