Paris Baguette Achieves 97% CSAT and Saves 350 Hours with Momos
Momos Partner: Since 2024
Locations: 20
Integrations: Google, Grab
350+
41%↑
6x↑
Since working with Momos, our team has thrived and our ratings have increased. Happier customers have helped boost our online presence positively and we look forward to growing even more with Momos.
— Paris Baguette Team
Key Results with Momos
350+ hours saved – from manual customer feedback workflows
41% increase in CSAT – from 56% to 97% in 3 months
6× growth in Google reviews – with a 34% lift in ratings
100% Google response rate – with <1-hour reply times
About the Brand
Founded at the intersection of French-inspired baking and South Korean hospitality, Paris Baguette is a global bakery café brand with a warm, community-focused mission. With 20+ stores across Southeast Asia, the brand is expanding rapidly—and with Momos, delivering service as exceptional as its pastries.
The Challenge
Paris Baguette faced growing pains as it scaled across Southeast Asia—customer inquiries were piling up, reviews were going unanswered, and teams lacked the insight to act on guest sentiment effectively.
40+ hours a month lost to manual feedback management
No centralized view of customer satisfaction across locations
Inability to tailor marketing or service without insight into guest preferences
Review response gaps hurting satisfaction and online reputation
The Solution
Paris Baguette implemented Momos AI Customer Copilot to transform the way it manages customer service and feedback—unlocking time, clarity, and better guest experiences.
Automate Customer Interactions
Momos centralized every interaction across channels into one inbox. AI-powered auto-responses handled positive reviews instantly, while complex queries were routed to team members with assign-and-comment tools. The result: faster responses, better collaboration, and no customer left waiting.
Improve Operational Excellence
Paris Baguette deployed post-visit surveys and sentiment analysis to understand satisfaction trends at the store level. With nearly 1,900 customer interactions analyzed, the team could act quickly on what mattered most—driving up CSAT by 41% in just three months.
Amplify Online Presence
With automated survey flows and smart redirection, satisfied customers were encouraged to leave Google reviews—leading to a 6× increase in monthly review volume and a 34% boost in Google ratings (from 3.35 to 4.5 stars).
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