- Locations: 25
- Momos Partner Since: 2021
90%
30%
10%
Momos has quickly become a valuable platform for every F&B business. Since using Momos' marketing and customer engagement suite, our brand has grown significantly, and we've seen improvements based on our customer feedback. The Momos team has created a fantastic, easy-to-use product that has been missing in the industry. We can't live without it.
Vanessa
Owner
Key Results with Momos
90% customer response rate – across all platforms
30% customer retention rate – 1 in 3 customers returned within 30 days
10% boost in monthly Google ratings – driven by smart post-survey redirects
500–1,000 interactions consolidated monthly – into a single, AI-powered inbox
About the Brand
Founded in 2016 by siblings Joey and Vanessa, Poke Theory is a fast-rising F&B brand known for its bold flavors and commitment to sustainability. With 25 locations and counting, the team understands that great food is only part of the equation—consistent guest engagement and experience are what keep customers coming back.
The Challenge
As Poke Theory expanded, the team struggled to keep customer engagement consistent while managing fragmented feedback channels and low-return advertising efforts.
The Solution
Poke Theory partnered with Momos AI Customer Copilot to centralize every customer interaction—from online reviews to website inquiries—into a single, streamlined inbox.
