
Momos vs Qualtrics: Which Platform Is Better?
Deliver better guest experiences at every location with Momos Guest AI. Unify your Customer Service, CX, and Local Marketing with the only end-to-end platform built for multi-location restaurants.

Trusted by leading brands across 20,000 locations globally

®
Trusted by leading brands across 20,000 locations globally

®
Trusted by leading brands across 20,000 locations globally

®

Trusted by leading brands across 20,000 locations globally

®
Why Choose Momos
Over Qualtrics?
Why Choose Momos
Over Qualtrics?
Momos vs. Qualtrics:
Compare Capabilities
Momos vs. Qualtrics:
Compare Capabilities
Capabilities
Momos
Qualtrics
What this means
Reviews & responses
Limited
Reply to guests quickly, all in one place
Surveys (SMS/Email/QR)
Collect feedback across every guest touchpoint
AI Copilots (Service/Ops/Marketing)
Limited
Get AI help for daily ops, not just insights
Incident & CSAT Analytics
Limited
Spot issues early and track satisfaction trends
Omnichannel Case Management
Limited
Handle all guest issues from one inbox
Listings & Local SEO
Stay visible and accurate across search and maps
Unified Guest Profiles (CDP)
Limited
Understand guests across visits and channels
AI Local Campaigns
Limited
Launch personalized campaigns at scale
Multi-location Governance
Keep brand standards consistent everywhere
Enterprise Security (SSO, Audit)
Meet enterprise security and compliance needs
Powerful Integrations across the Platform (POS / Delivery / Messaging/BI)
Connect Momos with your existing stack
Capabilities
Momos
Qualtrics
What this means
Reviews & responses
Limited
Reply to guests quickly, all in one place
Surveys (SMS/Email/QR)
Collect feedback across every guest touchpoint
AI Copilots (Service/Ops/Marketing)
Limited
Get AI help for daily ops, not just insights
Incident & CSAT Analytics
Limited
Spot issues early and track satisfaction trends
Omnichannel Case Management
Limited
Handle all guest issues from one inbox
Listings & Local SEO
Stay visible and accurate across search and maps
Unified Guest Profiles (CDP)
Limited
Understand guests across visits and channels
AI Local Campaigns
Limited
Launch personalized campaigns at scale
Multi-location Governance
Keep brand standards consistent everywhere
Enterprise Security (SSO, Audit)
Meet enterprise security and compliance needs
Powerful Integrations across the Platform (POS / Delivery / Messaging/BI)
Connect Momos with your existing stack
Reviews & responses
Momos
Qualtrics
Limited
What this means
Reply to guests quickly, all in one place
Surveys (SMS/Email/QR)
Momos
Qualtrics
What this means
Collect feedback across every guest touchpoint
AI Copilots (Service/Ops/Marketing)
Momos
Qualtrics
Limited
What this means
Get AI help for daily ops, not just insights
Incident & CSAT Analytics
Momos
Qualtrics
Limited
What this means
Spot issues early and track satisfaction trends
Omnichannel Case Management
Momos
Qualtrics
Limited
What this means
Handle all guest issues from one inbox
Listings & Local SEO
Momos
Qualtrics
What this means
Stay visible and accurate across search and maps
Unified Guest Profiles (CDP)
Momos
Qualtrics
Limited
What this means
Understand guests across visits and channels
AI Local Campaigns
Momos
Qualtrics
Limited
What this means
Launch personalized campaigns at scale
Multi-location Governance
Momos
Qualtrics
What this means
Keep brand standards consistent everywhere
Enterprise Security (SSO, Audit)
Momos
Qualtrics
What this means
Meet enterprise security and compliance needs
Powerful Integrations across the Platform (POS / Delivery / Messaging/BI)
Momos
Qualtrics
What this means
Connect Momos with your existing stack
Capabilities
Momos
Qualtrics
What this means
Reviews & responses
Limited
Reply to guests quickly, all in one place
Surveys (SMS/Email/QR)
Collect feedback across every guest touchpoint
AI Copilots (Service/Ops/Marketing)
Limited
Get AI help for daily ops, not just insights
Incident & CSAT Analytics
Limited
Spot issues early and track satisfaction trends
Omnichannel Case Management
Limited
Handle all guest issues from one inbox
Listings & Local SEO
Stay visible and accurate across search and maps
Unified Guest Profiles (CDP)
Limited
Understand guests across visits and channels
AI Local Campaigns
Limited
Launch personalized campaigns at scale
Multi-location Governance
Keep brand standards consistent everywhere
Enterprise Security (SSO, Audit)
Meet enterprise security and compliance needs
Powerful Integrations across the Platform (POS / Delivery / Messaging/BI)
Connect Momos with your existing stack

Qualtrics
For larger businesses seeking legacy solutions, and have time for long onboarding and steep learning curves.
Momos
For businesses that want to drive revenue with consolidated customer service and personalized local marketing.
How hard is migration?
Not hard—we do it with you. Our white-glove onboarding pairs you with a dedicated CSM and Solutions Engineer who handles setup end-to-end so pilots go live in weeks. We import historical reviews, tags, and routing rules; mirror your approvals, macros, and SLAs; connect all integrations (reviews, delivery, POS/ordering, messaging, listings); configure SSO and role hierarchies; and run trainings plus a short parallel pilot. When you’re ready, we switch over with QA and first-30-day scorecards (response time, ratings/CSAT, recovered customers) so adoption is smooth and measurable.
How hard is migration?
Not hard—we do it with you. Our white-glove onboarding pairs you with a dedicated CSM and Solutions Engineer who handles setup end-to-end so pilots go live in weeks. We import historical reviews, tags, and routing rules; mirror your approvals, macros, and SLAs; connect all integrations (reviews, delivery, POS/ordering, messaging, listings); configure SSO and role hierarchies; and run trainings plus a short parallel pilot. When you’re ready, we switch over with QA and first-30-day scorecards (response time, ratings/CSAT, recovered customers) so adoption is smooth and measurable.
Do we need a data team?
No—AI Copilots and prebuilt reports ship ready for operators.
Do we need a data team?
No—AI Copilots and prebuilt reports ship ready for operators.
Can we keep our current survey flows?
Yes, we can mirror them and layer in AI scoring and actions.
Can we keep our current survey flows?
Yes, we can mirror them and layer in AI scoring and actions.
Pricing note
Packages scale by locations and channels, so operators pay for what they use.
Pricing note
Packages scale by locations and channels, so operators pay for what they use.
Frequently
Asked Questions
How hard is migration?
Not hard—we do it with you. Our white-glove onboarding pairs you with a dedicated CSM and Solutions Engineer who handles setup end-to-end so pilots go live in weeks. We import historical reviews, tags, and routing rules; mirror your approvals, macros, and SLAs; connect all integrations (reviews, delivery, POS/ordering, messaging, listings); configure SSO and role hierarchies; and run trainings plus a short parallel pilot. When you’re ready, we switch over with QA and first-30-day scorecards (response time, ratings/CSAT, recovered customers) so adoption is smooth and measurable.
Do we need a data team?
No—AI Copilots and prebuilt reports ship ready for operators.
Can we keep our current survey flows?
Yes, we can mirror them and layer in AI scoring and actions.
Pricing note
Packages scale by locations and channels, so operators pay for what they use.
What customers say
Follow Industry Leaders &
Achieve Big Wins
What customers say
Follow Industry Leaders &
Achieve Big Wins
What customers say
Follow Industry Leaders &
Achieve Big Wins
What customers say
Follow Industry Leaders &
Achieve Big Wins
Join Over 20,000 Locations Worldwide
See how Momos helps winning companies drive revenue and manage customer experience across 600+ brands globally.
AI-powered
Insights



Join Over 20,000 Locations Worldwide
See how Momos helps winning companies drive revenue and manage customer experience across 600+ brands globally.
AI-powered
Insights



Join Over 20,000 Locations Worldwide
See how Momos helps winning companies drive revenue and manage customer experience across 600+ brands globally.
AI-powered Insights



Join Over 20,000 Locations Worldwide
See how Momos helps winning companies drive revenue and manage customer experience across 600+ brands globally.
AI-powered
Insights



© Merchant Management Solutions Pte Ltd, 2025
Use Cases
Company
Support
© Merchant Management Solutions Pte Ltd, 2025
Use Cases
Company
Support
© Merchant Management Solutions Pte Ltd, 2025
Use Cases
Company
Support
© Merchant Management Solutions Pte Ltd, 2025
Use Cases
Company
Support
How hard is migration?
Not hard—we do it with you. Our white-glove onboarding pairs you with a dedicated CSM and Solutions Engineer who handles setup end-to-end so pilots go live in weeks. We import historical reviews, tags, and routing rules; mirror your approvals, macros, and SLAs; connect all integrations (reviews, delivery, POS/ordering, messaging, listings); configure SSO and role hierarchies; and run trainings plus a short parallel pilot. When you’re ready, we switch over with QA and first-30-day scorecards (response time, ratings/CSAT, recovered customers) so adoption is smooth and measurable.
How hard is migration?
Not hard—we do it with you. Our white-glove onboarding pairs you with a dedicated CSM and Solutions Engineer who handles setup end-to-end so pilots go live in weeks. We import historical reviews, tags, and routing rules; mirror your approvals, macros, and SLAs; connect all integrations (reviews, delivery, POS/ordering, messaging, listings); configure SSO and role hierarchies; and run trainings plus a short parallel pilot. When you’re ready, we switch over with QA and first-30-day scorecards (response time, ratings/CSAT, recovered customers) so adoption is smooth and measurable.
Do we need a data team?
No—AI Copilots and prebuilt reports ship ready for operators.
Do we need a data team?
No—AI Copilots and prebuilt reports ship ready for operators.
Can we keep our current survey flows?
Yes, we can mirror them and layer in AI scoring and actions.
Can we keep our current survey flows?
Yes, we can mirror them and layer in AI scoring and actions.
Pricing note
Packages scale by locations and channels, so operators pay for what they use.
Pricing note
Packages scale by locations and channels, so operators pay for what they use.
How hard is migration?
Not hard—we do it with you. Our white-glove onboarding pairs you with a dedicated CSM and Solutions Engineer who handles setup end-to-end so pilots go live in weeks. We import historical reviews, tags, and routing rules; mirror your approvals, macros, and SLAs; connect all integrations (reviews, delivery, POS/ordering, messaging, listings); configure SSO and role hierarchies; and run trainings plus a short parallel pilot. When you’re ready, we switch over with QA and first-30-day scorecards (response time, ratings/CSAT, recovered customers) so adoption is smooth and measurable.
How hard is migration?
Not hard—we do it with you. Our white-glove onboarding pairs you with a dedicated CSM and Solutions Engineer who handles setup end-to-end so pilots go live in weeks. We import historical reviews, tags, and routing rules; mirror your approvals, macros, and SLAs; connect all integrations (reviews, delivery, POS/ordering, messaging, listings); configure SSO and role hierarchies; and run trainings plus a short parallel pilot. When you’re ready, we switch over with QA and first-30-day scorecards (response time, ratings/CSAT, recovered customers) so adoption is smooth and measurable.
Do we need a data team?
No—AI Copilots and prebuilt reports ship ready for operators.
Do we need a data team?
No—AI Copilots and prebuilt reports ship ready for operators.
Can we keep our current survey flows?
Yes, we can mirror them and layer in AI scoring and actions.
Can we keep our current survey flows?
Yes, we can mirror them and layer in AI scoring and actions.
Pricing note
Packages scale by locations and channels, so operators pay for what they use.
Pricing note
Packages scale by locations and channels, so operators pay for what they use.
Momos vs Qualtrics:
Which Platform Is Better?
Deliver better guest experiences at every location with Momos Guest AI. Unify your Customer Service, CX, and Local Marketing with the only end-to-end platform built for multi-location restaurants.


Momos vs Qualtrics: Which Platform Is Better?
Deliver better guest experiences at every location with Momos Guest AI. Unify your Customer Service, CX, and Local Marketing with the only end-to-end platform built for multi-location restaurants.














