Product | Incident Report
Fix Issues Fast With Real-Time Detection for Every Location
Incident Report gives operators instant, location-level insights to spot and fix issues before they escalate—enhancing guest satisfaction and driving revenue at every location.
Drive Better Outcomes
Consolidate Insights in One Dashboard
Replace paper forms and scattered dashboards with a unified report of incidents across all locations.
Fix Issues
on The Spot
Spot recurring problems instantly and resolve them before they erode guest trust.
Boost Satisfaction & Revenue
Reduce incidents, improve service quality, and turn operational wins into lasting guest loyalty
How it works
Instant Operational Insights
View incident types, frequencies, and trends in real time—down to each location. AI summaries highlight what matters so teams can act quickly.
Drill Down Across Categories & Channels
Filter incidents by location, category, or feedback source. Rockie, our AI Copilot, surfaces patterns and helps share insights across teams for faster resolution.
Fix Issues on The Spot
Prevent recurring incidents with AI-powered root cause detection. Track progress over time and measure the impact on guest satisfaction and revenue.
Improve Operations with Customizable Surveys
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With integrated smart surveys, Momos helps collect customer feedback from everywhere, and generate insights at every location, all powered by AI. Track item-level feedback and customer preferences to grow customer satisfaction and retention across all your locations.
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Uncover Location Insights with Detailed Analytics
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Deliver the best customer experience for all of your locations with insights for every brand, location, and customer. Leverage Momos’ AI-driven insights to identify trends and top issues impacting customer experiences at each location.
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Boost Your Ratings and Reviews
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Businesses with ratings above 4.4 see a 28% increase in revenue growth. Amplify your online presence by turning positive survey feedback into public reviews, enhancing your ratings across platforms.
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Recover Every Unhappy Customer
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Increasing customer retention by just 5% can boost revenue by 25-95%. Turn negative experiences into opportunities by identifying unhappy customers through survey responses and addressing their concerns with automated recovery solutions.
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Built for Operators at Every Location
Fix Issues Before They Repeat
Surface the most common incidents flagged by guests—like undercooked food, packaging errors, or staff behavior—so teams know exactly what to address.
Catch Recurring Trends Early
Track incident rates and severity over time to spot patterns, prevent repeat problems, and protect guest loyalty and revenue.
Pinpoint Hotspots Across Locations
Drill down by store, menu item, feedback source, or category to uncover problem areas and prioritize the locations that need attention.
Act With Confidence And Clarity
Powered by Rockie, your AI Analyst, Operator Report delivers clear recommendations to resolve in-store issues. Soon, you’ll even be able to upload brand guidelines for AI-aligned fixes.
Join Over 20,000 Locations Worldwide
See how Momos helps winning companies drive revenue and manage customer experience across 600+ brands globally.
