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Just a couple of weeks ago, we introduced our AI Copilot Team––Alfie, Rockie, and Donnie, your 24/7 customer engagement team.
Here’s a refresher: They are your always-on digital customer relations team to drive revenue, save costs, and create happier customers at every location. In essence––this is AI for your customers at every location.
Now, Alfie, the AI Concierge, is live in Momos Inbox. Always on, Alfie is personalized for every customer. From proactively asking for feedback to fixing location-specific issues before they escalate, Alfie drives revenue by delivering exceptional CSAT and more repeat customers at every location.
With the new Brand Guidelines, you can define exactly how Alfie should speak to customers: what tone to use, what language to avoid, and how to handle common scenarios like complaints, glowing reviews, and everything in between.
The result? Replies that are fast, consistent, and unmistakably you. They even come complete with built-in actions like offers and recovery forms to win back guests in the moment.
Here’s a glimpse:
Alfie doesn’t guess how you want to sound. You set the rules. With our new Brand Guidelines, you can define how Alfie speaks, what language to avoid, and how to respond to common customer scenarios, from negative to positive feedback.
Alfie can insert the right action, not just the right words. Whether it’s a recovery form for a public review or an offer for a private complaint, Alfie suggests replies to resolve issues that go beyond just text.
With personalized instant replies, Alfie helps your team respond in seconds while keeping every message aligned with your values.
We hope you enjoy experiencing Alfie in action! Stay tuned as we unveil more about the AI Copilots and how they work 24/7 to drive revenue, save costs, and create happier customers at every location.
Once again, thanks for your continuous support, and please reach out to your account manager with questions or feedback, we'd love to help!
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