Product | Unified Inbox
Every Guest Conversation,
One Inbox
Centralize reviews, DMs, and tickets into a single AI-powered inbox so your teams can respond faster, recover more guests, and boost CSAT wherever your business operates.
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Drive Better Outcomes
Respond
10x Faster
AI triage and smart routing cut delays across all channels.
+40%
CSAT Lift
On-brand replies and recovery workflows turn unhappy customers into loyal guests.
2,300+
Hours Saved
Automations and instant responses free up staff time and reduce manual effort.
How it works
Consolidated Inbox
Reviews, app-store feedback, social DMs, email, surveys, and POS/delivery platforms—organized by location.
One place to see and manage every guest interaction.
AI-Powered Responses
Drafts replies in seconds, keeps tone consistent, and supports translations.
Teams respond faster and more accurately across global audiences.
Insights & Reporting
Track CSAT, response times, themes, and location-level performance.
Spot trends early and take action before issues escalate.
Improve Operations with Customizable Surveys
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With integrated smart surveys, Momos helps collect customer feedback from everywhere, and generate insights at every location, all powered by AI. Track item-level feedback and customer preferences to grow customer satisfaction and retention across all your locations.
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Uncover Location Insights with Detailed Analytics
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Deliver the best customer experience for all of your locations with insights for every brand, location, and customer. Leverage Momos’ AI-driven insights to identify trends and top issues impacting customer experiences at each location.
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Boost Your Ratings and Reviews
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Businesses with ratings above 4.4 see a 28% increase in revenue growth. Amplify your online presence by turning positive survey feedback into public reviews, enhancing your ratings across platforms.
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Recover Every Unhappy Customer
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Increasing customer retention by just 5% can boost revenue by 25-95%. Turn negative experiences into opportunities by identifying unhappy customers through survey responses and addressing their concerns with automated recovery solutions.
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Built for Operators at Every Location
All Channels, One Inbox
Guests reach out anywhere—your team responds in one place.
Smarter Collaboration
Notes, assignments, and collision control keep teams aligned.
AI-Powered Speed
Drafts, routing, and tagging cut time-to-response dramatically.
Better Guest Outcomes
Recover more customers, improve ratings, and scale consistent service.
Join Over 20,000 Locations Worldwide
See how Momos helps winning companies drive revenue and manage customer experience across 600+ brands globally.
