September Product Updates: On-the-Go Reports and More

Every week you’re flooded with insights—from operations to customer feedback to location trends. The information is there, but it’s scattered and overwhelming, making it hard to act in time. That changes with Operator Report, a weekly AI-powered snapshot that puts your most important metrics into one clear view, delivered straight to your inbox and mobile.

This update also brings smarter incident tracking, upgraded AI Copilot workflows, and bulk actions that save hours—all designed to help you stay ahead.

Everything you need to know in one report

Using AI, the new Operator Report consolidates key insights across all locations, giving you an accurate snapshot of your most important numbers, right in email or mobile. It makes understanding data across different categories easier so you can focus on what matters and act fast.

Easily spot trends among incidents

Quickly spot emerging issues and see their impact with new trends, location insights, and “New” labels on incidents

Download all tickets in one click 

Dive deeper into incidents by downloading all related tickets in a single CSV for easier analysis

Fine-tune brand guidelines faster

Preview Alfie’s suggested responses before publishing, so you can customize brand guidelines faster while staying in control

Combine AI and customer data for ready responses

Jumpstart your customer engagement SOP with auto-generated scenarios and recommended responses from Alfie—no more starting from scratch

👀 Other updates to take note of, like:

• Identify and compare incident trends across daily, weekly or monthly data
• You can now bulk resolve all tickets in a tab, whether it’s tens or hundreds
• Quickly organize your inbox by either oldest created time or oldest updated time

Got feedback or questions? Please share with us! Your ideas help shape Momos. As always, thanks for your continuous support.