12 Best Birdeye Alternatives For Review Management

Momos is the AI-powered guest experience platform purpose-built for multi-location restaurants. The platform has empowered enterprises like Baskin-Robbins, Papa Murphy’s, and Potbelly to drive significantly more sales and operational excellence across their entire portfolio.

And yes, your brand can do the same. Here’s a quick tour of Momos:

1. Unified Inbox

First of all, Momos consolidates all reviews, app-store feedback, social media, email, surveys, and POS/3PD platforms across all locations in one Unified Inbox.

Without Momos, it would have taken tons of effort from your team to gather and keep track of it all.

With everything in one place, Momos starts to interpret every single review with a native AI categorization system. It knows the exact:

• Review context - What the customer is talking about

• Customer sentiment - Whether the customer is happy or not, and the root cause

• Categorial insight - Whether they’re talking about food quality, staff behavior, atmosphere, wait time, etc.

When there’s a new review, Alfie (the AI Concierge of Momos) jumps in and crafts an instant, on-brand, personalized response, without you having to lift a finger. He’s a chatbot that understands your customers deeply.

You can totally tailor Alfie’s tone of voice to fit your brand voice by uploading a brand guideline. Or, you can just build a custom response library that he can pull from.

With his help, you can recover unhappy customers at every location. For example, here’s Alfie in action responding to a negative customer review:

In case a review is too difficult to handle, you can tag your team member in for extra support. In a way, this makes Momos similar to Zendesk, but super-tailored for restaurants.

Imagine all the benefits of adopting Momos:

• You can now unify all reviews in one place to manage. That’s true reputation management in action.

• You can resolve customer issues instantly 24/7 across all locations and platforms.

• You no longer miss out on customer reviews.

• You can win back unhappy customers easily.

In fact, Lee’s Famous Recipe Chicken, one of the most recent Momos customers, saw their response rate jump from 77.8% to 96.5% with just that feature.

But there’s so much more in Momos than just review aggregation and AI-powered responding.

2. Restaurant operational excellence

Remember the wealth of guest experience data that Momos gains thanks to the AI categorization process?

Momos then uses that to build dashboards and gives you a bird’s-eye view of the operational excellence of all your stores.

What’s even better is that you can dive as deeply into these dashboards as you’d like. In the Analytics section, you can uncover insights about:

• What leads to the positive/negative reviews

• Where incidents happen the most

• How frequently they happen

• How customer satisfaction metrics change over a time period

For example, in this screenshot, you can see the OSAT stats of a demo restaurant broken down by a wide variety of categories, along with major incidents that each location is having:

Thanks to this wealth of insights:

• You can fix issues before they happen everywhere.

• You can better devise strategies to improve guest experience, which makes customers happier and ultimately drives revenue.

• Your Marketing team can tailor their campaigns to win customer loyalty.

3. Restaurant local marketing

Building and managing restaurant reputation is not the job of the CS team alone. The marketing team can also join hands.

Again, thanks to the data gained from review aggregation and categorization, Momos empowers your Marketing team with insights about who to target with their campaigns.

Here’s more of what the Marketing team can do in Momos (with the help of Rosie, the AI Marketer):

4. Integration with the latest restaurant technology

Momos integrates with restaurant technologies you’re already using, including:

• Online reputation platforms (Google, Facebook, TripAdvisor, Yelp, AppFront, etc.)

• Food delivery (UberEats, DoorDash, Grab, FoodPanda, etc.)

• POS systems (Toast, Revel, Thanx, etc.)

• Reservation systems (OpenTable)

In terms of pricing, Momos uses custom pricing depending on the number of locations and feature requirements to best fit your restaurant’s needs.